Team Leader

Davies; Bolton; On-site; GBP 45,000 - 65,000; Full time

Job summary

A leading company in claims management is seeking a Team Leader to mentor and develop a team of Complex Credit Hire handlers. The role involves achieving key performance indicators while ensuring operational excellence and continuous improvement. The ideal candidate will have management experience in credit hire claims and show a strong track record of achieving KPIs.

Benefits

Davies Incentive Plan

25 days holiday per year

Family Cover Private Medical Insurance (Bupa)

Simply Health Care Cash Plan

WeCare – 24/7 online GP and health support

Death in Service

Critical Illness Cover

Pension Contribution

Cycle to Work Scheme

Discounted Tickets for Merlin Attractions

Qualifications

• Understanding and previous management experience of credit hire claims.
• Track record of high performance in KPI driven environments.
• Ability to produce and interpret performance reports.

Responsibilities

• Accountable for operational performance of a team.
• Maximising personal development of team members.
• Managing client KPIs including SLA management.

Skills

KPI Management

Team Leadership

Communication Skills

Relationship Building

Problem Solving

Job description

Team Leader

Application Deadline: 23 June 2025

Department: Claims Management

Employment Type: Permanent - Full Time

Location: Bolton

Description

This role offers an excellent opportunity lead an incredible team of Complex Credit Hire handlers.

The main purpose of the Team Leader is to encourage, mentor and develop all members of the team technically to enable them to achieve their maximum potential. To lead the team to meet objectives and deliver their work standards as agreed in the client’s SLA, while delivering against KPI’s and targets with a view to continuously improving the quality of the teams work.

This is a fantastic opportunity to become part of an incredible team and have an input in to our strategies and assist in developing them from a tactical perspective.

Key Responsibilities

·Being accountable for the operational performance of a team, with targets aligned to;

·Individual handler productivity

·Attainment of client KPIs including SLA management and indemnity spend

·Robust control of internal billing procedures

·Authority based technical supervision of credit hire and/or personal injury files

·Being effective in managing the expectations of their immediate line manager and delivery of objectives on a continuous basis

·Monitoring the caseloads and capacity of team members, distributing files or tasks and implementation of necessary contingency planning

·Maximising the personal development of team members, identifying training needs and creation of succession planning

·Providing an ‘environment’ where team members feel motivated and deliver excellence

·Monitoring weekly and monthly financial management information of the team and managing the performance of team members against Key Performance Indicators

·Ensuring the adherence to strategies of claims handling by individual claimant firms and CHOs. This will include providing feedback to the Business Unit Director & Tactical Director to articulate challenges faced and relevant successes.

·Managing team members according to the firm’s policies and employment laws and ensuring that HR procedures are followed such as appraisals, discipline and grievances.

·Effectively deal with complaints through agreed handling processes.

·Speaking with clients and developing relationships with key stakeholders.

·To ensure compliance with the SRA Standards & Regulations

Adhere to the Keoghs Values

Working hours
35 hours per week worked 9am and 5pm Mondays to Fridays inclusive with 1 hour for lunch

Skills, Knowledge and Expertise

·Has an understanding and previous management experience of credit hire claims

·A track record of high performance in KPI driven environments

·Ability to produce and interpret performance reports of the team and its individual members

·Excellent listening and verbal communication skills

·Ability to relate to people as individuals and understand their particular needs in terms of direction, delegation, learning style etc

·Ability to influence others

·Ability to remain calm under pressure

·Ability to take constructive feedback and set personal goals for continuous improvement

Ability to remain fair and objective at all times

Values
Our culture is focussed on making Keoghs sustainable and successful for our people and clients, with this our five values are at the heart of everything we do;

Values:-

We are connected

We are dynamic

We are innovative

We succeed together

Benefits

• Davies Incentive Plan
• 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)
• Family Cover Private Medical Insurance (Bupa) - will automatically be at single cover level but can opt into family option within first month of joining.
• Simply Health Care Cash Plan
• WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing
• Death in Service
• Critical Illness Cover
• PHI/Income Protection (Private health insurance)
• Pension Contribution based 5% Employee / 3% Employer
• Employee Resource Groups
• Employee Volunteering Programme
• Cycle to Work Scheme*
• Tech Scheme*
• Season Ticket Loan*
• Gym Flex*
• Access to Online Discount Sites
• Discounted Gourmet Society Membership
• Discounted Tickets for Merlin Attractions nationwide
• Discounts at local retail outlets

* after successfully completing probation