Team Leader

Card Factory; Birmingham; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading retailer is seeking a Team Leader to join their Birmingham store. The role focuses on enhancing customer experience and operational excellence by supporting the Store Manager and leading the store team. Candidates should possess strong leadership skills and a passion for delivering excellent service. The company offers various benefits, including a 25% colleague discount and financial wellbeing support.

Benefits

25% Card Factory colleague discount in-store and online

Financial Wellbeing Support

Seasonal incentive schemes

Opportunity to apply for Retail Apprenticeships

Access to blended learning and development content

Discounts across 100’s of UK retailers

Employee Assistance Programme

Qualifications

• Passionate about celebrating customers’ life moments.
• Demonstrate strong leadership skills.
• Comfortable reviewing store performance data.

Responsibilities

• Support Store Manager in achieving commercial growth.
• Lead store teams in delivering exceptional service.
• Foster a team culture focused on customer satisfaction.

Skills

Customer-centric

Leadership

Data review

Commercial awareness

Team player

Job description

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Role Responsibility

We are passionate about celebrating our customers’ life moments and are now looking for a Team Leader to join our very successful Card Factory family to help fulfil this.

With a real focus on customer experience and operational excellence, our Team Leaders play a key part in driving the success of our stores. As a Team Leader, you will be responsible for supporting your Store Manager in their goals to deliver commercial growth and develop a team culture that puts the customer at the heart of everything we do. You will lead the way for our store teams, not only in the absence of the Store Manager but also by leading the team to deliver great standards and exceptional service every day.

The Ideal Candidate

• You will be as passionate about celebrating our customers’ life moments as we are.
• Be customer-centric with a passion for delivering excellent service.
• Demonstrate strong leadership skills.
• Have a positive, forward-thinking approach.
• Be comfortable reviewing store performance data.
• Be commercially minded.
• Be an engaging and enthusiastic team player.

Package Description

About the Company

Card Factory is the UK’s leading specialist retailer of greeting cards, dressings, and gifts with over one thousand stores across the UK and Ireland. In 2020, we launched our exciting 5-year business strategy, including our vision of becoming a true omnichannel retailer. This strategy involves significant investment into our colleagues across the business, creating multiple opportunities to join a fast-paced environment and be part of our exciting journey.

In return, we offer a wide range of benefits to support your physical, mental, and financial well-being:

• 25% Card Factory colleague discount in-store and online
• Financial Wellbeing Support, Financial Education Tools, Salary Advance
• Seasonal incentive schemes
• Opportunity to apply for Retail Apprenticeships
• Access to blended learning and development content
• Discounts across 100’s of UK retailers
• Employee Assistance Programme – access to tools to support mental, physical, and financial wellbeing