Team Leader

Morphe; Birmingham; On-site; GBP 21,000 - 26,000; Full time

Job summary

A leading retail company is seeking an exceptional Team Leader for their Selfridges W1 location. The role involves providing outstanding customer service, supporting sales goals, and managing store operations. Candidates should possess retail and managerial experience, with a strong emphasis on communication and organization skills.

Qualifications

• Retail experience and previous sales experience are required.
• Flexibility to handle changes positively.
• Cosmetic artistry experience preferred.

Responsibilities

• Provide exceptional customer service and support sales targets.
• Fulfill Manager on Duty responsibilities as needed.
• Assist in operational tasks including cash handling and inventory.

Skills

Customer Service

Communication

Organization

Multi-tasking

Job description

We are looking for an incredible Team Leader to join our amazing Selfridges W1 Squad!

The Team Leader provides exceptional customer service by creating a unique, inviting, entertaining, and educational shopping destination for the Morphe consumer and demonstrates their artistry skills with clients upon request. In addition, the team leader must bring a positive presence, creating a collaborative work environment on the sales floor and provide excellent service to meet and exceed store financial goals. The team leader will assume role of Manager on Duty as needed and be responsible for operational tasks such as banking and security of the counter.

We're offering a competitive salary of up to £25,500 per year, plus potential monthly sales bonuses.

Sales

• Provides the full Morphe customer service experience on counter, delivering sales to meet or exceed targets.
• Meets or exceeds all personal goals to positively contribute to the team and the store.

Service

• Provide excellent customer service and product knowledge, offering full service experience and/or simple service depending on customers’ needs.
• Positive representative of the Morphe brand, always demonstrating professionalism and poise.
• Support promotions, events and launches to deliver the intended experience for customers.
• Consistently elevate own artistry skills and the artistry skills of the team.
• Attends all required trainings and completes educational and developmental tools as assigned.
• Develops knowledge of trends in industry to provide best service possible and share with the squad.

Leadership

• Contributes to a productive and dynamic Morphe squad by connecting with employees, customers, and influencers.
• Act with professionalism and respect in all interactions with customers, co-workers, Manager and business associates.
• Fulfil Manager on Duty responsibilities, including banking responsibilities, managing down time to be productive, maintaining cleanliness standards and always ensuring customer service standards are met and prioritized and the sales floor is a welcoming environment.

Operations

• Must adhere to all company policies and procedures.
• Ensures cash handling standards are met.
• Assists in execution of visual displays, merchandising and marketing standards ensuring the store is consistently replenished.
• Assists in the preparation and completion of accurate physical inventory as assigned.
• Assists with non-sell tasks as assigned by Management and as part of the daily responsibilities.
• Use the POS accurately and train Beauty Artists on POS in addition to other operational tasks.
• Models time management behaviours and consistently follows the Morphe and Selfridges personal appearance guidelines.
• Follows all safety and emergency procedures.
• Identifies potential loss prevention issues.
• Perform additional duties as assigned.

Experience

• Retail experience, previous sales experience required.
• Excellent customer service, communication and organizational skills.
• Ability to multi-task and build relationships.
• Flexibility and the ability to handle change in a positive manner.
• Cosmetic artistry experience preferred.
• Management experience a plus.
• Demonstrated ability to support business growth.
• Consistently exhibits professional behaviour.
• Have and maintain flexible availability.
• Must have open flexibility to work during peak traffic times including evenings, weekends and holidays.