Team Leader

Greene King; Arnold; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Career progression across Greene King

Staff discounts on brands

Employee assistance program

Enhanced family-friendly policies

Menopause friendly employer

Wage access before payday

Retail discounts up to 30%

Job summary

Greene King pub chain is seeking a Team Leader for our Pub & Grill venue. You will lead the team on shift, ensure high service standards, and keep customers happy with a warm, efficient experience.

Join us to support the management team, coordinate staff during busy periods, and uphold safety and cleanliness across the bar and dining areas. A positive attitude and strong English communication are essential.

Qualifications

• Provide customers with a heartfelt and memorable experience each and every time they visit.
• Deputise for the management team and resolve issues in their absence.
• Help organise and coordinate the team during busy shifts to run smoothly.
• Ensure the bar is safe, legal, and clean, addressing issues quickly and safely.

Responsibilities

• Lead the team on shift to maintain high standards and customer satisfaction.
• Support management and resolve issues as they arise during the shift.
• Coordinate tasks to ensure service runs smoothly during busy periods.
• Keep the bar area compliant with safety, legal, and cleanliness requirements.

Skills

Attention to detail

Customer service

Team leadership

Problem solving

English fluency

Job description

• Dept. L4/House: Tree Tops (Mapperley) - 04899

Company Description

Join us at Pub & Grill, where we combine the warm welcome of a cosy pub with the style and quality standards of a restaurant. Though our grill may be the star of the show, our kitchens serve up a great range of comforting classics and healthy options too. Whether stopping for a swift drink, a working lunch or a 3-course evening meal – everyone receives a warm Pub & Grill welcome when they visit us.

Job Description

As a Team Leader, you’ll lead by example, making sure the team have everything they need so the shift runs like clockwork! You’ll make sure the team maintain high standards and that our customers are kept happy.

Qualifications

As a Team Leader, you will…

• Provide customers with a heartfelt and memorable experience each and every time they visit.
• Deputise for the management team and resolve any issues that arise in their absence.
• Help organise and coordinate the team during a busy shift, making sure everything runs like clockwork.
• Make sure the bar is always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible.

What you’ll bring…

• A great eye for detail, making sure every pint is poured to perfection.
• Be a role model to the team on giving great service and making sure every customer receives a warm welcome.
• An ability to think on your feet and adapt to whatever challenges arise during a busy shift.
• A positive can-do attitude and be a real team player.
• Sufficient spoken and written English to perform the role safely and understand allergen controls.

Additional Information

We’re all about rewarding our team’s hard work, that’s why…

You’ll receive a competitive salary, pension contribution as well as:

• The chance to further your career across our well-known brands – as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career.
• Discount of 33% for you and 15% for your loved ones on all of our brands – so you enjoy your favourite food and drink at a discount.
• Free employee assistance program – mental health, well-being, financial, and legal support because you matter!
• Enhanced, family-friendly maternity and paternity policies
• Menopause Friendly Employer
• Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels – so you can enjoy a weekend away without breaking the bank.
• Refer a friend – who do you know who could be interested in a new role? When they are placed, you could earn up to £1,500 for referring them!
• Wagestream – access your wage before payday for when life happens.
• Retail discounts – Receive up to 30% off at Superdrug, exclusive discounts with Three Mobile along with many more…

CREATING PLACES WHERE PEOPLE FEEL WELCOME, SAFE AND THAT THEY BELONG

We aim to embed inclusion into every decision we make – across our people, customers, communities, suppliers, and operations. We want to create a culture where everyone feels welcome, valued, and able to thrive.

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