Team Lead, Sushi & Guest Experience

SushiDog Ltd; Greater London; Hybrid; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Free gym

Healthcare support

Extra holidays

Birthday holiday

Sabbatical after 5 years

Monthly bonus

Paid breaks

Social events

Stint Pay

Free meals

Discounts

Job summary

SushiDog Ltd in London is seeking a dynamic shift lead to take charge of a busy kiosk, delivering exceptional food and customer service for guests in Westfield London. You will guide the team to ensure smooth service and a positive guest experience throughout each shift.

Join us to lead with a hands-on approach, train staff, maintain high food quality and safety standards, and foster a welcoming, collaborative environment where every team member thrives.

Qualifications

• Strong communication and people skills.
• Able to lead a team in a fast-paced environment.
• Customer service passion and a positive attitude.
• Excellent time-keeping and organisational abilities.

Responsibilities

• Be responsible for the team during shifts to keep operations running.
• Ensure food quality and safety standards are met.
• Lead by example by addressing inquiries and supporting the team.
• Train and coach staff to perform at their best.
• Maintain a clean, welcoming restaurant environment.
• Handle stock counts and orders as needed.
• Communicate clearly with customers and team members for smooth service.

Skills

Communication

Customer-facing

Time management

Can-do attitude

Leadership

Teamwork

Job description

SushiDog Ltd in London is seeking a dynamic shift lead to take charge of a busy kiosk, delivering exceptional food and customer service for guests in Westfield London. You will guide the team to ensure smooth service and a positive guest experience throughout each shift.

Join us to lead with a hands-on approach, train staff, maintain high food quality and safety standards, and foster a welcoming, collaborative environment where every team member thrives.