General Manager

SushiDog; Greater London; On-site; GBP 42,000 - 56,000; Full time

Benefits offered by this job

Free Gym membership

Healthcare Support

Extra holidays on top of 28 days (long

Extra holiday day on your birthday

Sabbatical after 5 years

Bonus scheme

Social company events

Wagestream

Free meal on shift and 70% discount

Career progression

Job summary

SushiDog Ltd is seeking an exceptional General Manager for our London store, leading a fast-paced team focused on delivering outstanding customer service and high-quality food. You will drive performance, staffing, and daily operations to ensure a smooth and welcoming guest experience.

We value a hands-on leader with strong organisational and communication skills, who thrives in a busy environment and is committed to staff development and store success.

Qualifications

• 1+ year experience in QSR or similar hospitality sector.
• Proven leadership with ability to inspire a team.
• Strong organisational and time management skills.
• Ability to work under pressure and think quickly.
• Passion for food, service and positive work environment.
• Track record of delivering great results.

Responsibilities

• Oversee day-to-day store management ensuring smooth operation.
• Lead recruitment, training and development through performance feedback.
• Deliver exceptional customer service and maintain customer satisfaction.
• Maintain store standards to meet company expectations.
• Manage forecasting and forward planning in line with store P&L.
• Ensure compliance with health and safety regulations.

Skills

Communication

Leadership

Organisation

Positive attitude

Customer service

Problem solving

Prioritisation

Job description

From a single kiosk in Westfield London to where we are today, Sushidog has always been about doing the simple things exceptionally well. We TAKE PRIDE in the quality of our food, the care we put into every detail, and the way we show up for our customers and each other. We communicate openly and honestly, rolling SushiDogs and freshly made Sushi Bowls and Salad Bowls, serving them fast, friendly, and without fuss. We believe the best results come when people THRIVE TOGETHER by learning, supporting one another, and growing as a team. We listen closely to feedback, stay curious, and focus on making small, meaningful improvements to get 1% BETTER every single day.

Our mission is simple: to serve fulfilling food that makes people happy, just the way they like it.

WHAT WE ARE LOOKING FOR

SushiDog is growing in London and looking for exceptional General Managers to join us on the journey.

Are you a natural leader with a passion for great food, customer service, and team success? If you thrive in a fast-paced environment and know how to inspire a team to deliver excellence, we want YOU to be our family!

WHAT’S IN FOR YOU

• Free Gym membership
• Healthcare Support
• Extra holidays on top of the usual 28 days (Based on length of service)
• Extra holiday day on your birthday
• Paid Sabbatical month after 5 years of service
• Achievable Bonus Scheme
• Social company events
• Wagestream (withdraw up to half your salary at any point during the month)
• Free Meal when on shift and up to 70% discount when not on shift
• Career progression

YOUR TALENTS

• Outstanding communication skills
• Approachable, understanding and patient
• Great time-keeping and very good organizational skills
• Positive "CAN DO" attitude who lives the values
• Strong customer facing skills
• Strong problem-solving mind
• Capable of prioritising task

JOB RESPONSIBILITIES

• Good understanding of GP & Labour control.
• Comprehensive knowledge of Health & Safety regulation and the ability to implement them effectively.
• Deliver exceptional customer service, ensuring customer satisfaction.
• Responsible of team recruitment, training and development by assessing their performance and providing constructive feedback.
• Oversee the day-to-day management of the store, ensuring smooth operation.
• Maintain and improve store standards to meet company expectation.
• Manage financial aspects including forecasting and forward planning in line with the store P&L

REQUIREMENTS

• Minimum of 1 year or more of experience in QSR (Quick Service Restaurant) or similar type of business within the hospitality industry.
• Leadership skills with the ability to inspire and motivate a team.
• Strong organizational and time management skills.
• Ability to thrive under pressure and think on your feet
• A passion for food, service, and creating a positive work environment
• Proven track record of great results