Team Lead, Secure Mental Health Operations

EMED Group; Burgess Hill; On-site; GBP 28,000 - 36,000; Full time

Job summary

EMED Group is seeking a Team Leader in Burgess Hill, Sussex, to support our secure mental health contract. This full-time role (37.5 hours) runs 7am–8pm with on-call requirements across a regulated healthcare logistics site.

You will manage Ambulance Care Assistants, drive KPI delivery, and ensure compliance, safety, and data accuracy while fostering a patient-focused service culture.

Qualifications

• Experience of working in a highly regulated, complex business, with an understanding of healthcare logistics (patient transport service experience preferred).
• Passion for patient care and delivering a highly effective service.
• Excellent communication skills, both written and verbal, with proven ability to engage at all levels within an organisation.
• High level of commercial awareness with proven experience in achieving KPI's within a highly regulated industry.
• Strong problem-solving skills.
• Ability to coach and guide.
• Excellent organisational skills with proven ability to multi-task and prioritise, as required.
• Meticulous attention to detail.
• Ability to stay calm under pressure and use initiative.

Responsibilities

• Business Performance and Service Delivery - Deliver excellent customer service by ensuring the prompt departure of Ambulance Care Assistants from base.
• Compliance - Assist the Compliance Team with Health and Safety base checks to ensure that the base and any equipment is fully compliant at all times.
• Fleet - Liaise with the Fleet supervisor to ensure that all vehicles are suitable for road use and undertake vehicle checks to ensure that performance and hygiene is optimal.
• Data Management - Ensure that personal data management systems are kept up to date with all employees' details to ensure the accuracy of payroll and annual leave.
• KPI's - Support the Contract Manager with delivery of KPI's, providing innovative ideas for improvement.
• People Management - Conduct probationary reviews with Ambulance Care Assistants in line with Company policy.
• Employee Relations Support - Complete thorough and fair investigations prior to disciplinary, delivering a succinct and solid case to the disciplinary chair when completed.
• Sickness and Leave - Ensure that sickness absence is kept up to date and identify potential avenues for cover in the event of high levels of sickness.
• Recruitment - Participate in recruitment and selection processes, ensuring personal adherence to policies and procedures.
• Training - Ensure all areas of the contract deliver excellent patient service by delivering Annual Skills Development training and conducting driving assessments as and when required.
• Ad-hoc - Conduct property risk assessments as and when required to ensure safe and suitable access for Ambulance Crews.
• Health and Safety - Ensure that the workplace is safe for everyone by taking reasonable care not to do anything that might endanger you or others.
• Diversity - Be an ambassador for diversity.
• Hours and Environment - Be visible and maintain a physical presence across the contract.

Skills

People management

Communication

Regulated environment

Healthcare logistics

Coaching

Problem solving

Organisational skills

On-call coordination

Job description

EMED Group is seeking a Team Leader in Burgess Hill, Sussex, to support our secure mental health contract. This full-time role (37.5 hours) runs 7am–8pm with on-call requirements across a regulated healthcare logistics site.

You will manage Ambulance Care Assistants, drive KPI delivery, and ensure compliance, safety, and data accuracy while fostering a patient-focused service culture.