Team Lead, Operations

Amazon; Sheffield; On-site; GBP 30,000 - 40,000; Full time

Job summary

Amazon, a leading global company, seeks a Team Lead in Sheffield to ensure timely and quality customer orders while mentoring associates. This role encompasses managing daily operations, adhering to safety protocols, and conducting performance evaluations in an environment focused on customer satisfaction and continuous improvement.

Qualifications

• Bachelor's degree required.
• Fluent in English (speaking, reading, writing).
• Proficiency with Microsoft Office applications.

Responsibilities

• Manage daily shift operations from a learning perspective.
• Monitor and mentor associates regarding productivity, quality, and safety.
• Conduct audits at workstations daily.

Skills

Fluent in English

Proficiency with Microsoft Office

Education

Bachelor's degree

Job description

JD for Team Lead:

At Amazon, we strive to be Earth’s most customer-centric company where people can find and discover anything they want to buy online. We hire the world’s brightest minds, offering them an environment in which they can relentlessly improve the experience for customers. Innovation and creativity are built into the DNA of the company and are encouraged at all levels of employment. Every day we solve complex technical and business problems with ingenuity and simplicity. We’re making history and the good news is we’ve only just begun.

Summary:

Amazon is a highly data-driven company passionate about its customers. It is vital to ensure customers always receive their orders on time and with quality. The processes at the FCs are largely manual, involving large numbers of associates. A critical role is that of a process associate who mentors and guides associates to meet customer expectations by following standard work practices, with safety and quality in mind.

Job Responsibilities:

1. Manage daily shift operations from a learning perspective, including direct IB and OB functions.
2. Understand SJIs and adhere to SOPs.
3. Monitor and mentor associates regarding productivity, quality, and safety.
4. Oversee PS queues and initiate Andon alerts in case of issues.
5. Conduct 4M and 5S audits at workstations daily.

Basic Qualifications:

• Bachelor's degree.
• Fluent in English (speaking, reading, writing).
• Proficiency with Microsoft Office applications.

Preferred Qualifications:

• Over 1 year of experience in manufacturing or customer-facing environments.

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