Team Lead, Operations

Amazon; Manchester; On-site; GBP 30,000 - 50,000; Full time

Job summary

Amazon seeks a Team Lead in Manchester to oversee shift operations and mentor associates, ensuring timely and quality order fulfillment. This role requires a Bachelor's degree and fluency in English, with a preference for candidates experienced in manufacturing or customer-facing roles. Join us in our mission to be Earth’s most customer-centric company.

Qualifications

• Bachelor's degree required.
• Fluency in English (speaking, reading, writing).
• Experience with Microsoft Office applications.

Responsibilities

• Manage daily shift operations and mentor associates.
• Monitor productivity, quality, and safety standards.
• Conduct 4M and 5S audits at workstations.

Skills

Fluent in English

Microsoft Office

Education

Bachelor's degree

Job description

JD for Team Lead:

At Amazon, we strive to be Earth’s most customer-centric company where people can find and discover anything they want to buy online. We hire the world’s brightest minds, offering them an environment in which they can relentlessly improve the experience for customers. Innovation and creativity are built into the DNA of the company and are encouraged at all levels of employment. Every day we solve complex technical and business problems with ingenuity and simplicity. We’re making history and the good news is we’ve only just begun.

Summary:

Amazon is a highly data-driven company passionate about its customers. It is vital to ensure customers always receive their orders on time and with quality. The processes at the FCs are largely manual, involving many associates. A critical role is that of a process associate who mentors and guides associates to meet customer expectations by following standard work practices while maintaining safety and quality.

Job Deliverables:

• Daily management of shift from a learning perspective:
• Direct IB and OB functions
• Understand SJIs and follow SOP
• Monitor and mentor associates on productivity, quality, and safety
• Monitor PS queues, raise Andon in case of issues
• Conduct 4M and 5S audits at workstations daily

BASIC QUALIFICATIONS

• Bachelor's degree
• Fluent in English (speaking, reading, writing)
• Experience with Microsoft Office applications

PREFERRED QUALIFICATIONS

• 1+ years of experience in manufacturing or a customer-facing environment

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need workplace accommodations during the application and hiring process, please visit this link for more information. If your country/region isn’t listed, contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate based on veteran status, disability, or other legally protected categories.