Team Lead Crewing Operations

Qantas Group; Greater London; On-site; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Discounted travel

Private medical insurance

Pension

Learning & development

Wellbeing support

Job summary

Qantas Group in London is seeking a proven leader to head the UK Aircrew Scheduling function. This newly established role will manage day-to-day operations, set governance, and act as the liaison between London, QCCUK leadership and Crewing Operations in Sydney.

You will strengthen processes, document SOPs and foster strong cross-border relationships to support safe, compliant, and efficient crew operations.

Qualifications

• Experience in scheduling, crewing operations or a similarly regulated operational environment.
• Proven leadership experience, coaching and developing team members.
• Strong process management, documenting procedures and governance.

Responsibilities

• Provide day-to-day leadership, coaching and direction to Aircrew Schedulers and crew-to-ground support resources.
• Act as first point of escalation for UK scheduling and day-of-operations issues.
• Oversee short-term operational scheduling, roster administration, open time and resource allocation.
• Strengthen local scheduling standards by documenting processes and maintaining SOPs.
• Build relationships with UK and Sydney stakeholders, improving information flow.
• Support payroll-related scheduling, annual leave allocation and regional reporting.
• Identify opportunities for process improvements and system enhancements with governance.
• Lead team performance, development, recruitment and onboarding.

Skills

Scheduling

Crewing operations

Resource planning

Leadership

Process management

Stakeholder management

Decision making

Change leadership

Communication

Adaptability

Job description

Founded in the Queensland outback in 1920, Qantas has grown to be Australia’s largest regional, domestic, and international airline. Qantas has a range of subsidiary businesses that support the overall operations of the Group. The Qantas Group’s main business is the transportation of customers and freight using two complementary airline brands — Qantas and Jetstar — operating regional, domestic, and international services.

About the role

This is a newly established UK leadership role,supportingthe LondonCabin Crewoperation. The Team Leader Aircrew Scheduler will lead the day-to-day management and governance of the QCCUK Scheduling function, acting as the local point of escalation andasthe conduit between London, QCCUK leadership and Crewing Operationsand the IOC in Sydney.

The role has been created to provide local leadership and support the continued development of the UK Scheduling function. You willbe responsible forstrengthening processes, improving documentation and knowledge sharing, and building strong working relationships across London and Sydney to support safe,compliantand efficient crew operations.

Key responsibilities

• Provide day-to-day leadership, coaching and direction to Aircrew Schedulers and crew-to-ground support resources, helping build a high-performing and engaged team.
• Act as the first point of escalation for UK scheduling and day-of-operations issues, supporting safe and efficient operational decision making in consultation with relevant stakeholders.
• Oversee the team responsible forshort-term operational scheduling requirements, including roster administration, open time, standby and resource allocation activity, ensuring decisions balance safety, compliance, crewexperienceand operational performance.
• Strengthen local scheduling standards by documenting processes,developingandmaintainingSOPs and ensuring effective document control for work practices,manualsand relevant local procedures.
• Build constructive, credible relationships with QCCUK leaders,SydneyCrewing Operations, IOCteamsand broader Qantas Group stakeholders, improving information flow and stakeholder confidence.
• Support payroll-related scheduling processes, annual leave allocation, regionalreportingand other non-standard or specialist activities that require continuity and localexpertise.
• Identifyopportunities for process improvement, systemenhancementsand better ways of working, ensuring changes are implemented with consultation andappropriate governance.
• Lead team performance, development, recruitment and onboarding activity, setting clear expectations and modelling Qantas Groupvalues.

About you

You are a calm,credibleand self-aware leader who knows how toestablishstrong working relationships within an experienced team. You will be joining a group with deep operational knowledge and well-establishedexpertise. You will be skilled at building trust and credibility while providing clear direction and accountability. You value existing knowledge and experience, while bringing confidence and judgement to strengthen processes, enhance collaboration, create alignment with operationalstakeholders,and support continuous improvement.

You will be comfortable understanding the detail whenrequired, whilemaintaininga broader leadership focus on governance, team performance, stakeholderengagementand operational excellence.

• Experience in scheduling, crewing operations, resource planning, airlineoperationsor a similarly regulated operational environment.
• Proven leadership experience, with the ability to coach, develop and support team members while creating an inclusive and high-performing culture.
• Strong process management skills, including the ability to document procedures,identifygapsandestablishpractical,compliantand sustainable ways of working.
• Excellent stakeholder management skills, with the confidence to build trusted relationships and influence outcomes across teams,functionsand time zones.
• Strong operational judgement and the ability to make effective decisions in time-critical,complex,or ambiguous situations.
• The confidence to lead change,establishcredibility and respectfully challenge existing practices where improvements can be made.
• Excellent communication skills and the ability to translate operational knowledge into clear,repeatable,and well-documented processes.
• A calm, resilient and adaptable approach, with the flexibility to support a global operation and respond effectively to operational priorities whenrequired.

Why Qantas?

You’lljoin a team where creativity,accountabilityand passion are encouraged. Our people come together to dream big and deliver successfully, and this role offers a unique opportunity to shape a newly established leadership position in the UK operation.

• Heavily discounted air travel from the UK to Australia, within Australia and across the globe for eligible employees,familyand friends.
• Private medical insurance and a health cash plan, subject to eligibility.
• Competitive pension package.
• Learning and development from day one
• Wellbeing support and the opportunity to contribute to a safe,inclusiveand high-performingteamculture.

Inclusion and eligibility

Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at time of application.