Team Lead

Provide Community; Colchester; On-site; GBP 28,000 - 31,000; Full time

Job summary

Provide CIC in Colchester is seeking a Band 4 Team Lead to manage the Care Coordination Centre within our NHS site. This fixed-term, full-time role spans 37.5 hours per week (Mon-Fri, shifts 08:00-18:00) with an end date of 14 June 2027. Salary range £28,392–£31,157 per year.

You will lead CCC coordinators and navigators, supervise staff, manage workflows, ensure governance, and act as a central escalation point for complex coordination issues. An NHS background is preferred.

Qualifications

• Experience in care coordination, navigation, or community/primary care operational roles
• Strong organisational skills and ability to manage competing priorities

Responsibilities

• Provide daily leadership to CCC coordinators and Navigator ensuring smooth running of the single point of access.
• Allocate work, collaborates across the service in developing staff rotas and making best use of available resources, ensuring adequate staffing levels.
• Deliver supervision, coaching, and competency development for Band 2–3 staff.
• Conduct 1:1s, support appraisals, and contribute to performance management.
• Support induction and training of new staff, including systems and SOPs.
• Act as the escalation point for complex cases requiring multi-agency coordination.

Skills

Care coordination experience

Leadership

Job description

Main area Care Coordination Centre Grade Band 4 Contract Fixed term: 8 months (end date of contract 14.06.2027) Hours Full time - 37.5 hours per week (Monday - Friday - Shifts between 08:00 and 18:00) Job ref 828-PROVIDE4303

Employer Provide CIC Employer type NHS Site Provide HQ Town Colchester Salary £28,392 - £31,157 N/A Salary period Yearly Closing 02/10/2026 23:59

Job Overview

To lead the day-to-day operations of the Care Coordination Centre, ensuring safe, efficient, and high-quality coordination of patient pathways across community, primary care, acute, mental health, and voluntary sector services. The Band 4 Team Lead provides first-line leadership, supervises staff, manages workflow, oversees operational performance, and acts as the central escalation point for complex coordination issues.

Main duties of the job

Provide daily leadership to CCC coordinators and Navigator ensuring smooth running of the single point of access.Provide daily leadership to CCC coordinators and Navigator ensuring smooth running of the single point of access.

• Allocate work, collaborates across the service in developing staff rotas and making best use of available resources, ensuring adequate staffing levels.

Deliver supervision, coaching, and competency development for Band 2–3 staff.

Conduct 1:1s, support appraisals, and contribute to performance management.

Support induction and training of new staff, including systems and SOPs.

• Manages sickness absence with the support of the HR department and consider ways to minimise work absence

Act as the escalation point for complex cases requiring multi-agency coordination.

Ensure CCC staff follow SOPs, failsafe pathways, and information governance requirements

Oversee accurate and timely data entry across CCC systems.

Working for our organisation

Provide is a Community Interest Company (social enterprise). We deliver a broad range of health and social care services in the community, and are committed to making sure that they are safe, responsive and of high quality. Provide is owned by its employees and has primarily social objectives. Any profits we make are reinvested into the local community or back into delivering services.

We work from a variety of community settings, such as community hospitals, community clinics, schools, nursing homes and primary care settings, as well as within people’s homes to provide more than 40 services to children, families and adults across Essex, Dorset, East Anglia and the North of England.

A Highly Respected, Award Winning Health And Social Care Provider. We Expect Our Staff To Demonstrate And Uphold Our Values At All Times

Vision

Transforming Lives

Values

Care, Innovation and Compassion

Mission

An ambitious, employee owned social enterprise, growing in size and influence. We transform lives by treating, caring and educating people.

Provide is an equal opportunity employer committed to building a team that represents a variety of backgrounds, perspectives and skills, proud to have LGBT+, Ethnic Minority and Men's Networks.

We welcome applicants from underrepresented groups. If you have the skills and experience for the job, please apply regardless of your background.

Detailed Job Description And Main Responsibilities

Please see the attached Job Description and person specification for additional information and refer to the main duties of the job and the job advert for an overview.

Person specification

Strong organisational skills and ability to manage competing priorities

Essential criteria

• Experience

Experience in care coordination, navigation, or community/primary care operational roles

Essential criteria

• Experience

Closing Date

Provide reserves the right to close this vacancy at any time or bring forward the closing date should it have an overwhelming response. We therefore encourage an early application to ensure consideration for this post.

Professional UK clinical registration required for the role?

If we require you to hold UK professional clinical registration to undertake a role we appoint you to, Provide will pay for your registration during the first year of your employment.

COVID-19 Vaccination

Provide CIC continues to encourage all colleagues to ensure they have been double vaccinated and received a booster vaccination.

We recognise taking the vaccine provides the best defence against COVID 19 for our patients, service users, customers, fellow colleagues, and their families.

Anti Fraud

Our staff have been trained in 'Anti-Fraud' and will use technology to examine identity/immigration documents.

Disability

If you have a disability and need assistance or more time to complete your application or attending interview, please contact a member of the HR Services Team on 0300 3030 2661 or [e-mail].

Work Trials

Please check with your local Job Centre Plus to see if you are eligible for a Work Trial. If you are interested in trying this job first, please contact the HR Services team and we can help you make the arrangements with the Job Centre and the Recruiting Manager.

We are committed to equal opportunities, flexible working practices and the National Living Wage.

Successful Applicant

You will be required to bring all your documentation to your interview to show the recruiting manager and again at your pre-employment appointment with the Recruitment Co-Ordinators.

The information that you provide will be treated confidentially. If you fail to provide all of the information, Provide may not be able to fulfil our contractual obligations to you or may be prevented from complying with our legal obligations.