Team Administrator

Croydon Health Services NHS Trust; Croydon; On-site; GBP 29,000 - 32,000; Part time

Job summary

A local healthcare provider in Croydon is seeking a motivated Administrator for its Children's Physiotherapy Service. In this part-time role, you'll provide essential administrative and reception support to a dynamic physiotherapy team. The role demands excellent communication and organizational skills. You will manage appointment bookings and patient information using NHS systems, ensuring confidentiality and efficiency. Previous experience in a healthcare setting is beneficial. This position is permanent, offering a pro-rata salary of £29,651 to £31,312 annually.

Qualifications

• Ability to manage telephone calls and appointments.
• Experience in providing reception service in a healthcare environment.
• Understanding of confidentiality and governance standards.

Responsibilities

• Provide reception support to families and professionals.
• Manage appointment bookings and clinic schedules.
• Assist with data entry and patient record management.
• Support clinicians with general administration duties.

Skills

Experience of working with and maintaining databases

Competent spoken and written English

Computer literate

Ability to work as part of a team

Ability to communicate effectively with members of the public

Accuracy and attention to detail

Education

Educated to GCSE standard or equivalent

Tools

EMIS

Cerner

Microsoft Office

Job description

Band 3, Part Time - 22.50 hours per week

We are looking for a motivated and organised Administrator to join our Children's Physiotherapy Service at Crystal Children's Development Centre. This role provides vital administrative and reception support to a busy community physiotherapy team supporting children and families across Croydon. The post is 22.5 hours per week, permanent, and will suit someone with excellent communication and organisational skills, who thrives in a fast-paced healthcare environment.

Proposed Interview Date - 15th January 2026

Main duties of the job

• Act as the first point of contact for families, carers, and professionals, providing a welcoming and professional reception service.
• Manage telephone calls, appointment bookings, and clinic schedules using EMIS and other NHS systems.
• Provide accurate data entry, clinic preparation, and patient record management.
• Handle patient information in line with confidentiality and governance standards.
• Support clinicians with general administration including correspondence, filing, scanning, and photocopying.
• Assist in collating data for audits and service reports.
• Work flexibly to support the smooth running of the service, including occasional cross-cover for colleagues.

About us

Croydon Health Services NHS Trust provide hospital and community services from a number of community and specialist clinics throughout Croydon. The Trust was formed on 1st August 2010 through the integration of Croydon Community Health Services and Mayday Healthcare NHS Trust. Around 4,100 staff provide services for a population of over 360,000 people who are relatively young with a high level of ethnic diversity.

Our main hospital site, Croydon University Hospital is one of the busiest in London. We're also leading the way in providing more healthcare outside hospitals at clinics, specialist centres and in people's homes. Our experienced district nursing teams, Allied Health Professionals and community matrons look after people of all ages across Croydon and our Children's Hospital at Home cares for children with long-term conditions without them having to come to hospital.

Across the NHS everyone is working hard to meet growing demand and we're no exception. But with the right people on board, we are rising to this challenge, putting our people in the driving seat, encouraging innovation and transforming our services to give local people the quality of care they deserve. Croydon Health Services puts a great deal of importance on education and training throughout the careers of all of our staff. As well as offering access to a range of core skills training and professional development.

Person Specification

Evidence

• Experience of working with and maintaining databases

Evidence

• Educated to GCSE standard or equivalent
• Competent spoken and written English
• Computer literate, Knowledge of Internet and Microsoft Office packages
• Experience of working with and maintaining databases
• Understanding of the importance of confidentiality
• Ability to work as part of a team
• Ability to communicate effectively with members of the public
• Ability to work to deadlines
• Knowledge of clinical systems EMIS, Cerner
• General office and secretarial skills

Evidence

• Knowledge of clerical procedures and able to prioritize workload
• Accuracy and attention to detail
• NHS experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£29,651 to £31,312 a year pro rata pa incl HCAS outer