Team Administration Assistant

Office Angels; Greater London; On-site; GBP 30,000 - 32,000; Full time

Job summary

Office Angels in London is seeking a Team Administration Assistant to join a busy financial planning team. You will support client administration, AML checks, CFR digitisation, and processing of new business applications.

The role requires attention to detail, strong organisational and communication skills, and experience in a financial services environment. 8:30am-5:30pm, permanent full-time, £30,000-£32,000 DOE.

Qualifications

• Previous experience within a financial services environment.
• Exceptional attention to detail with high accuracy.
• Strong analytical, organisational and problem-solving skills.
• Professional, personable communication with clients and colleagues.
• Experience in administrative or client support roles within the industry.

Responsibilities

• Act as a primary contact for client administration and onboarding activities, ensuring a seamless client journey.
• Conduct AML and compliance checks in accordance with regulatory standards.
• Accurately upload and maintain client records and digitise CFRs.
• Process new business applications from submission through to completion.
• Liaise with clients to obtain outstanding documentation and funds.
• Prepare and draft Suitability Reports and related investment documentation.
• Monitor the new business pipeline and track cases to timely completion.
• Coordinate client communications, including electronic correspondence and postal enquiries.
• Build relationships with advisers and external providers to resolve queries.
• Process policy servicing requests including encashments and amendments.
• Maintain accurate, compliant client information across systems.
• Assist with client events and broader team support initiatives.
• Support paperless working through document management and digital records.
• Contribute to business improvement projects and general admin support.

Skills

Attention to detail

Analytical

Organisational skills

Problem-solving

Communication

Microsoft Office

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Team Administration Assistant

30,000 - 32,000 DOE

Permanent, Full Time

8:30am - 5:30pm

City of London - Near Liverpool Street Station

This is an excellent opportunity for an organised, proactive, and client-focused individual to join a successful financial planning team. Working closely with several Financial Advisers, you will play a key role in delivering an exceptional client experience while supporting the efficient management of client relationships, business processing, and regulatory requirements.

The role would suit someone with a genuine interest in financial services, strong administrative skills, and a passion for providing outstanding support in a fast-paced environment.

Key Responsibilities:

• Act as a primary contact for client administration and onboarding activities, ensuring a seamless client journey.
• Conduct Anti-Money Laundering (AML) and compliance checks in accordance with regulatory standards.
• Accurately upload and maintain client records, including digitising Client Financial Reviews (CFRs) and updating internal systems.
• Process new business applications from submission through to completion, ensuring all requirements are met efficiently.
• Liaise with clients to obtain outstanding documentation, application forms, and funds required to progress cases.
• Prepare and draft Suitability Reports and associated documentation for investment recommendations.
• Monitor and manage the new business pipeline, tracking cases and resolving any issues to ensure timely completion.
• Coordinate client communications, including birthday greetings, electronic correspondence, and postal enquiries.
• Build strong relationships with advisers, administration teams, and external providers to resolve operational and client-related queries.
• Process policy servicing requests, including encashments, surrenders, and premium amendments.
• Maintain accurate, compliant, and up-to-date client information across all systems and records.
• Assist with client events, marketing activities, and broader team support initiatives.
• Support the firm's paperless working practices through effective document management and digital record keeping.
• Contribute to business improvement projects and provide general administrative support as required.

Requirements:

• Previous experience within a financial services environment.
• Exceptional attention to detail and a commitment to maintaining high levels of accuracy.
• Strong analytical, organisational, and problem-solving skills.
• Professional, personable, and confident communication skills when dealing with clients and colleagues.
• Proven experience in an administrative or client support role.
• An understanding of the expectations and service requirements of high-net-worth clients.
• Proficiency in Microsoft Office applications, including Word, Excel, and PowerPoint.
• Background in administration, client servicing, customer support, financial planning support, or a similar role within the industry.

This is an exciting opportunity to grow your career in a professional and exciting environment. You will be part of a collaborative team, contributing to the overall success of the organisation.

We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

We are an equal opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels UK is an Equal Opportunities Employer.