TDS Operations Analyst I

TD Bank; Greater London; On-site; GBP 50,000 - 70,000; Full time

Job summary

TD Bank in London is seeking an FX Operations Analyst to conduct research, analysis and reporting on a range of operational issues. You will execute on critical projects, improve policies and procedures, and coordinate with partners to implement initiatives that elevate service quality.

The role requires strong analytical skills, attention to detail and the ability to work across teams to meet SLAs and drive process improvements in a fast-paced financial environment.

Qualifications

• Conduct research, analysis and reporting on operational, service and/or applications issues.
• Execute on critical projects and strategic initiatives within a defined functional area.
• Enhance management decision making on policies, processes, products and services from analytics.

Responsibilities

• Execute more complex transactions and overrides accurately, on time and in line with SLAs.
• Identify, document, and investigate processes/exceptions arising from transactions beyond first level operations.
• Coordinate with partners on key initiatives and may act as project lead for small-scale initiatives.
• Refer or escape processing issues to facilitate resolution and maintain service quality.
• Identify opportunities to improve service delivery and provide thorough analysis of root causes.
• Support partners with inbound and outbound requests and perform adjustments within authority levels.
• Contribute to consolidated reporting and maintain relationships with customers by resolving issues.
• Interact with partners and vendors to address questions and concerns in a timely manner.

Job description

Work Location :

London, United Kingdom

Hours:

35

Line of Business:

TD Securities

Pay Details:

We're committed to providing fair and equitable compensation to all our colleagues. As a candidate, we encourage you to have an open dialogue with a member of our HR Team and ask compensation related questions, including pay details for this role.

Job Description:

FX Operations Analyst - As a cross functional process analyst, conduct research, analysis and reporting on a range of operational, service and/or applications issues. Execute on critical projects and strategic special initiatives within a defined functional area that may require broader cross-functional partnership. Enhance management decision making on policies, processes, products and services based on insights generated from analytics and reporting, to advance the operating model / processes and elevate service quality. Facilitate the implementation of policies/processes and/or initiatives to meet functional objectives.

Execute more complex transactions and overrides accurately, on time and in line with established guidelines/procedures while adhering to formal or informal Service Level Agreement(s) (SLAs)

Identify, document, and investigate processes/exceptions arising from transactions/processes beyond first level operations service delivery

Coordinate with partners on key initiatives and may act as a project lead/subject matter expert for small-scale projects/initiatives in accordance with project management methodologies

Refer or escape processing or operational issues as needed based on a solid understanding of the issue, connecting with the appropriate function/partner to facilitate resolution and ensure that service quality is maintained

Identify opportunities to improve service delivery

Provide accurate and thorough analysis of key process drivers, root or systemic causes of cross functional operational issues, interpret findings and make recommendations

Support partners with both inbound and outbound requests from various channels, answering questions to perform adjustments within authority levels

Contribute to the production of consolidated or aggregated reporting as appropriate

Maintain working relationships with customers by resolving customer issues and articulating business processes to respond to customer queries

May interact with other partners and vendors, providing guidance and/or addressing questions/concerns in an effective and timely manner

Shareholder:

Prioritize and complete own workload to meet SLA requirements for service and productivity

Actively maintain understanding of internal and industry regulations and trends, developing and sharing knowledge of emerging issues/risks, and assess potential impacts as it relates to operating policies, standards and procedures

Consistently exercise discretion in managing correspondence, information and all matters of confidentiality

Analyze service delivery issues and conduct internal/external research projects and/or contribute to audit reviews; run testing, and generate reports to identify potential solutions within TD's risk appetite that enhance the customer experience and support business objectives

Support development and/or implementation of standards, policies, procedures, and solutions that mitigate risk and maximize availability of service, efficiency and effectiveness

Contribute to the development/delivery of presentations/ communications to management or broader audiences

Protect the interests of the organization - identify and manage risks, and ensure the prompt and thorough resolution of escalated non-standard, high risk issues

Adhere to enterprise frameworks and methodologies that relate to operations activities for own area (e.g. Anti-Money Laundering, Business Continuity Management)

Support change management projects or programs that impact the business, functions or processes and ensure clear communication and documentation of new processes

Employee/Team:

Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure the timely communication of issues/ points of interest

Support the team by actively building operations knowledge, think critically about processes and opportunities for improvement, share ideas and transfer knowledge within the team, across the function, and with partners (e.g., audit, business insights)

Provide training, coaching and / or guidance to others on the team

Participate in personal performance management and development activities, including cross training within own team and other teams in the operations function

Ensure the timely communication of issues that are relevant to the team and encourage a good working relationship with other departments

Keep others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities

Contribute to the success of the team by willi