FX Operations Analyst I - Cross-Functional Ops & Analytics

TD Bank; Greater London; On-site; GBP 50,000 - 70,000; Full time

Job summary

TD Bank in London is seeking an FX Operations Analyst to conduct research, analysis and reporting on a range of operational issues. You will execute on critical projects, improve policies and procedures, and coordinate with partners to implement initiatives that elevate service quality.

The role requires strong analytical skills, attention to detail and the ability to work across teams to meet SLAs and drive process improvements in a fast-paced financial environment.

Qualifications

• Conduct research, analysis and reporting on operational, service and/or applications issues.
• Execute on critical projects and strategic initiatives within a defined functional area.
• Enhance management decision making on policies, processes, products and services from analytics.

Responsibilities

• Execute more complex transactions and overrides accurately, on time and in line with SLAs.
• Identify, document, and investigate processes/exceptions arising from transactions beyond first level operations.
• Coordinate with partners on key initiatives and may act as project lead for small-scale initiatives.
• Refer or escape processing issues to facilitate resolution and maintain service quality.
• Identify opportunities to improve service delivery and provide thorough analysis of root causes.
• Support partners with inbound and outbound requests and perform adjustments within authority levels.
• Contribute to consolidated reporting and maintain relationships with customers by resolving issues.
• Interact with partners and vendors to address questions and concerns in a timely manner.

Job description

TD Bank in London is seeking an FX Operations Analyst to conduct research, analysis and reporting on a range of operational issues. You will execute on critical projects, improve policies and procedures, and coordinate with partners to implement initiatives that elevate service quality.

The role requires strong analytical skills, attention to detail and the ability to work across teams to meet SLAs and drive process improvements in a fast-paced financial environment.