Taxi Claims Handler

Bond Turner Limited; Liverpool; On-site; GBP 28,000 - 42,000; Full time

Benefits offered by this job

23 days holiday + Birthday off + 8 b/h

Income protection

Critical illness cover

Death in service

Employee Assistance Programme

Pension scheme

Onsite weekly classes & wellbeing

Restaurant discount

Secure bike storage

Job summary

Bond Turner Limited in Liverpool seeks a Taxi Claims Fee Earner to join our growing Personal Injury team. You will manage a caseload of taxi vehicle and credit hire claims, provide practical legal advice, and pursue early settlements where possible.

Experience in pre-litigation PI, strong negotiation and communication skills, and an ability to work independently within a supportive team are essential to deliver excellent client outcomes.

Qualifications

• Experience handling taxi vehicle claims in the personal injury field.
• Experience with credit hire and pre-litigation claims.
• Strong client communication and negotiation skills.

Responsibilities

• Progress a caseload of taxi vehicle, credit hire, and bodily injury claims with diligence.
• Provide timely legal advice and keep clients informed throughout the process.
• Review medical evidence and invoices to support case strategy and settlement.
• Progress files through pre-litigation and pursue early settlements where possible.
• Negotiate settlements with insurers and third parties to obtain fair compensation.
• Maintain accurate records in the case management system and comply with procedures.
• Collaborate with PI and Credit Hire teams to improve service delivery.
• Meet individual and team KPIs and maintain high client care standards.

Skills

Personal injury

Caseload management

Negotiation

Communication

Tools

Case management system

Job description

Bond Turner is a leading law firm, proudly recognised by both Legal 500 and Chambers & Partners. We are committed to ensuring access to justice for our clients and their families, providing expert legal services with a client-centered approach.

With offices in Liverpool and Bolton, we offer nationwide legal advice across a wide range of sectors.

Our areas of expertise include Credit Hire, Personal Injury, including Complex Injury, Clinical and Professional Negligence, Housing Disrepair, Group Action Claims and Public Inquiries. We are driven by a commitment to achieving successful outcomes, surpassing client expectations, and creating a supportive environment that empowers our employees to build fulfilling and rewarding careers.

We understand that our growth as a business is driven by the success of our people. We take pride in fostering a positive, collaborative work environment where everyone can contribute to our shared success. With exceptional support at every turn, every employee is empowered to reach their full potential.

We are looking to recruit a Taxi Claims Fee Earner to join our fantastic and growing Personal Injury team in Liverpool. This is an exciting opportunity for an experienced and motivated individual who is passionate about delivering exceptional service and achieving the best outcomes for clients.

Due to continued development and expansion, we are looking for someone with solid experience in pre-litigation personal injury claims, particularly involving taxi vehicles, credit hire claims, and bodily injury matters outside of the OIC and MOJ portals.

If you’re driven, ambitious, and ready to thrive in a dynamic and supportive environment, we’d love to hear from you.

Key Responsibilities

• Progress and manage a caseload of personal injury claims involving taxi vehicles, credit hire, and non-OIC/MOJ bodily injury cases, ensuring each case is handled with diligence, professionalism, and a strong focus on achieving the best outcomes for clients.
• Provide accurate, timely, and practical legal advice throughout the lifecycle of each claim, ensuring clients are kept well-informed and supported at every stage of the process.
• Review and assess medical evidence, liability documentation, and credit hire invoices to determine case strategy and build strong, evidence-based arguments that support your client’s position.
• Engage in proactive case management by progressing files efficiently through the pre-litigation process, minimising delays and maintaining momentum to secure early and appropriate settlements wherever possible.
• Negotiate settlements with insurers and third-party representatives, using your knowledge and experience to obtain fair compensation for clients in respect of injury, vehicle damage, and credit hire charges.
• Maintain up-to-date and accurate records on the case management system, ensuring all case activity, correspondence, and outcomes are logged in line with internal procedures and compliance standards.
• Work collaboratively with colleagues across the wider Personal Injury and Credit Hire teams, contributing to a supportive team culture and sharing knowledge to continually improve service delivery.
• Meet individual and team performance targets, including case progression KPIs, financial targets, and quality benchmarks, while always maintaining a high standard of client care.

About You

• Proven experience handling personal injury claims involving taxi vehicles, credit hire, and bodily injury cases outside the OIC/MOJ process.
• Confident in managing a caseload independently.
• Excellent communication and negotiation skills.
• Strong attention to detail and a proactive approach to problem-solving.
• Target-driven with a commitment to delivering outstanding client care.
• Able to prioritise and manage time effectively, working both independently and as part of a team.

Company Values:

• We support
• We surpass
• We succeed

What we offer in return:

• We offer a clean professional office working environment with fantastic facilities in the heart of Liverpool City Centre which has great travel links.
• A competitive salary
• 23 days holiday + your Birthday off + plus 8 bank holidays.
• Income protection, critical illness cover & death in service cover
• Employee Assistant Programme.
• Workplace pension scheme.
• Free onsite weekly classes and well-being programmes.
• Discounted onsite Restaurant, Coffee Shop / Café.
• Secure bike storage.
• The opportunity to develop a rewarding and successful career with a wonderful Law firm