Tax Engineer

LexisNexis Risk Solutions; Farringdon; On-site; GBP 80,000 - 110,000; Full time

Benefits offered by this job

Flexible hours

Parental leave

Study assistance

Sabbaticals

Wellbeing initiatives

Job summary

LexisNexis Legal & Professional seeks a Tax Engineer to design, configure and launch AI-enabled workflows within Tolley+ Protégé, partnering with tax teams in professional services firms and in-house organisations. You will translate feedback into actionable insights and drive adoption across multiple tax disciplines, from practitioners to partners and firm owners.

Working with Tolley Product Development and Tax content teams, you will deliver measurable customer value, identify repeatable

Qualifications

• Demonstrated experience working with customers or senior stakeholders to drive engagement, adoption or change.
• Strong consulting, facilitation and presentation skills for stakeholder conversations.
• Outbound to defined adoption targets, using data to identify opportunities and drive outcomes.
• Aptitude for tax technology, AI and workflow transformation with practical experience in configuring AI-enabled workflows.
• Excellent relationship-building and change-management capabilities to embed new ways of working.

Responsibilities

• Drive awareness, adoption and expansion of custom workflows across customer organisations, securing senior sponsorship.
• Own customer workflow adoption for identified workflows, targeting engagement, activation and ongoing usage.
• Lead workflow discovery and design sessions, analyzing tax processes to identify pain points and where AI can help.
• Collaborate with Customer Success and Account Management to target priority accounts and plan adoption.
• Use data to identify adoption barriers and opportunities, informing product and development teams.
• Design, test and deploy AI-enabled workflows and skills for day-to-day tax work.
• Lead customer and executive conversations to demonstrate value and momentum.

Skills

Stakeholder management

Consulting

Change management

Business analysis

AI/Workflow design

Education

Professional qualification in tax or accountancy (CTA, ACA, ACCA or equivalent)

Job description

Are you looking for a role that keeps you close to tax while moving you into AI, technology and workflow transformation? Do you want to help professional services firms and in‑house tax teams redesign and scale how tax work gets done?

About our Team LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX, a global provider of informationbased analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi‑model approach that prioritises using the best model from today’s top model creators for each individual legal use case. The company employs over 2,000 technologists, data scientists, and experts to develop, test, and validate solutions in line with RELX Responsible AI Principles.

About the Role At LexisNexis Legal & Professional, we help legal and tax professionals, businesses and institutions make better decisions, move faster and work with greater confidence. In the UK, our specialist tax brand, Tolley, provides trusted tax information, practical guidance and professional training.

You’ll work closely with tax teams in professional services firms and in‑house organisations to understand how tax work really gets done: the decisions, the judgment calls, the review steps, the handoffs and the pain points. Then you’ll help design, configure and launch AI‑enabled workflows that make that work faster, more consistent and easier to scale. You will build trusted relationships with stakeholders ranging from individual tax practitioners through to Tax Partners, Heads of Tax, Tax Directors and firm owners, as well as Knowledge Management, Innovation, Operations and Technology teams. You will use workflow adoption and usage data to identify barriers and expansion opportunities, demonstrate measurable customer value, and take ownership of progressing customers from initial engagement and activation through to sustained workflow usage across teams and tax disciplines. You’ll partner with Customer Success, Account Management, Tolley Product Development and Tax technical content teams to turn customer needs into working solutions. You’ll also play an important role in helping us learn from the field: identifying repeatable patterns, surfacing product opportunities and shaping how AI‑enabled tax workflows evolve.

Responsibilities

• Drive awareness, adoption and expansion of custom workflows across customer organisations, building the engagement and senior sponsorship needed to achieve sustained usage across teams and tax disciplines.
• Own customer workflow adoption for the workflows you help identify, design and deploy, against defined targets, including customer engagement, workflow activation, deployment volume and ongoing usage.
• Lead workflow discovery and design sessions with customers, analysing existing tax processes, identifying pain points and decision points, and determining where AI, automation and human judgement can be combined to improve how the work is delivered.
• Work with Customer Success and Account Management to identify priority accounts and build structured workflow adoption and expansion plans.
• Use workflow activation, deployment and usage data to identify adoption barriers, expansion opportunities and customer interventions.
• Design, configure, test and deploy AI‑enabled workflows and skills that are practical, accurate and usable in day‑to‑day tax work.
• Lead customer and executive conversations that demonstrate value, build momentum and support broader adoption.
• Act as the voice of the customer, translating feedback, requirements and adoption barriers into actionable insights for Product and Development teams.
• Capture and share best practices, workflow patterns and reusable solutions across customers and internal teams.

Requirements

Professional qualification in tax or accountancy (e.g. CTA, ACA, ACCA or equivalent), ideally with 3+ years' post‑qualification experience gained within a Big Four or leading mid‑tier accountancy/professional services firm, or a major in‑house tax team. Deep understanding of tax processes and workflows across one or more tax disciplines, with the ability to identify where technology and AI‑enabled workflows can improve how tax work is delivered.

• Demonstrable experience of working directly with customers or senior stakeholders to drive engagement, adoption or change, with confidence influencing stakeholders up to Partner, Head of Tax or firm‑owner level.
• Strong consulting, facilitation and presentation skills, with the ability to proactively lead customer conversations, uncover high‑value use cases and translate business problems into practical workflow solutions.
• Commercially and outcome focused, with the ability to work against defined adoption and usage targets, use customer and product data to identify opportunities, and take ownership for progressing customers from initial engagement through to sustained workflow usage and expansion.
• Strong aptitude for tax technology, AI and workflow transformation, with practical experience using generative AI or AI‑enabled tools and the ability to become highly proficient in configuring, testing and deploying AI‑enabled workflows and skills using the platform.
• Excellent relationship‑building and change‑management skills, with the ability to mobilise different stakeholder groups within a customer organisation and help embed new ways of working into day‑to‑day tax practice.
• A collaborative and continuous‑improvement mindset, with the ability to identify reusable workflow patterns, share best practice and translate customer feedback and adoption barriers into actionable insights for Product and Development teams.

Success in this Role

Success in this role is measured by the adoption and sustained use of Tolley+ Protégé and workflows across customer organisations. Successful Tax Engineers consistently engage priority customers, enable workflow capabilities within customer accounts, identify and deploy high‑value workflows, and increase their active usage of Tolley+ Protégé across relevant teams and tax disciplines. They are able to take an ambiguous or manual tax process, understand how it works, turn it into a practical AI‑enabled workflow, and see that workflow adopted and delivering measurable value in a real customer environment.

Tax Engineers also turn what they learn in the field into reusable workflow patterns, product improvements and actionable insight for Product and Development teams.

How performance will be measured includes:

• number of customers actively engaged
• number of customer accounts enabled for Tolley+ Protégé and workflows
• workflow usage and sustained adoption within customer organisations
• expansion of successful workflows across additional teams, users and tax disciplines
• evidence of measurable customer value and outcomes

Work in a Way That Works for You

We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long‑term goals.

Working Pattern

Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive.

About the Business

LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision‑making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services. We know your well‑being and happiness are key to a long and successful career.

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.

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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. USA Job Seekers: EEO Know Your Rights.

LexisNexis Legal & Professional is a leading global provider of legal, regulatory and business information and analytics that help customers increase productivity, improve decision‑making and outcomes, and advance the rule of law around the world.We help lawyers win cases, manage their work more efficiently, serve their clients better and grow their practices. We assist corporations in better understanding their markets and preventing bribery and corruption within their supply chains. We partner with leading global associations and customers to help collect evidence against war criminals and provide tools to combat human trafficking. We endeavour to advance the rule of law across the world. Our teams are combining unparalleled legal and business information with analytics and technology to advance what’s possible for the way our customers work and to advance what’s possible in the world by strengthening the rule of law.