Tax Client Services Specialist

JPMorganChase; England; In loco; GBP 35.000 - 50.000; Tempo pieno

Descrizione del lavoro

J.P. Morgan in the United Kingdom seeks a Tax Client Service Analyst to own client enquiries end-to-end and improve outcomes within tax services.

You will support multiple clients in relation to their Tax services, collaborating with the Tax Client Service team and the Global Tax Operations team, serving as the primary contact for tax inquiries, and ensuring proactive resolution within established standards.

Competenze

• Must demonstrate in-depth operational tax experience within financial services, specifically in global custody or investment banking.

Mansioni

• Serve as the point of contact for tax enquiries to support our client's tax servicing needs.
• Take proactive responsibility for the resolution of client enquiries within the published standards.
• Manage client relationships proactively.
• Execute forward thinking to maintain response quality and completeness to prevent case reopening.
• Contribute to the tax component of service reviews and other meetings with the client.
• Analyse root causes of recurring issues through regular review of metrics, and assist in developing programmes for service enhancements arising from these figures.
• Provide support and guidance on outstanding/expiring tax documentation, documentation, relief at source, retrospective reclaims, capital gains tax, financial transaction tax, and tax regulatory reporting.
• Ensure close collaboration with the Sub Custodian network and the internal Network Management Group.
• Continually review operational tax processes to identify areas for enhancement.
• Identify and escalation tax risks and participate in resolution.
• Assist in client tax account reviews and ad-hoc projects across the wider Tax Operations team.

Conoscenze

Operational tax experience

Client communication

Problem solving

Risk awareness

Process improvement

Attention to accuracy

Formazione

Association of Taxation Technicians qualified

Investment Operations Certificate or related qualification

Strumenti

AI analytics tools

Descrizione del lavoro

J.P. Morgan in the United Kingdom seeks a Tax Client Service Analyst to own client enquiries end-to-end and improve outcomes within tax services.

You will support multiple clients in relation to their Tax services, collaborating with the Tax Client Service team and the Global Tax Operations team, serving as the primary contact for tax inquiries, and ensuring proactive resolution within established standards.