Tandem Production Support Engineer

Deutsche Bank; Birmingham; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading bank is seeking a motivated Tandem Production Support Engineer in Birmingham. This role entails ensuring smooth operations of cash management technology platforms, with responsibilities that include troubleshooting, mentoring, and driving improvements. Candidates should possess strong expertise in HP Nonstop support and SQL, contributing to a culture of continuous improvement and high service levels.

Benefits

Hybrid Working Model

Competitive Salary

30 Days Holiday

Life Assurance

Private Healthcare

Qualifications

• Experience with ITIL Practices and application support.
• Proficient in SQL scripting and querying.
• Strong understanding of complex IT infrastructure.

Responsibilities

• Drive continual improvement in the Production environment.
• Partner with global stakeholders on risk identification.
• Monitor system performance and address issues proactively.

Skills

Production Application Support

HP Nonstop Support

Databases (Enscribe, SQL)

Application Performance Monitoring

Tools

NonStop Operating System tools

Reflex

Multibatch

Netbatch

Job description

Job Description:

Job Title Tandem Production Support Engineer

Location Birmingham

Corporate Title Associate

Corporate Bank Technology is looking for a motivated Production Support Engineer for our Corporate Bank Cash Management Technology platforms. You will be operating within Corporate Bank Production domain or in Corporate Banking subdivisions as a Production Support Engineer.

In this role, you will be accountable to drive a culture of proactive continual improvement into the Production environment through application, user request support, troubleshooting and resolving the errors in production environment. Automation of manual work, monitoring improvements and platform hygiene. Training and mentoring new and existing team members, supporting the resolution of issues and conflicts, and preparing reports and meetings. You should have experience in all relevant tools used in the Service Operations environment and has specialist expertise in one or more technical domains and ensures that all associated Service Operations stakeholders are provided with an optimum level of service in line with Service Level Agreements (SLAs) / Operating Level Agreements (OLAs).

What we’ll offer you

A healthy, engaged and well-supported workforce are better equipped to do their best work and, more importantly, enjoy their lives inside and outside the workplace. That’s why we are committed to providing an environment with your development and wellbeing at its centre.

You can expect:

• Hybrid Working - we understand that employee expectations and preferences are changing. We have implemented a model that enables eligible employees to work remotely for a part of their working time and reach a working pattern that works for them
• Competitive salary and non-contributory pension
• 30 days’ holiday plus bank holidays, with the option to purchase additional days
• Life Assurance and Private Healthcare for you and your family
• A range of flexible benefits including Retail Discounts, a Bike4Work scheme and Gym benefits
• The opportunity to support a wide ranging CSR programme + 2 days’ volunteering leave per year

Your key responsibilities

• Partnering with, and influencing, stakeholders globally from development, infrastructure and production on risk identification, remediation solutions, and managing change conflicts to build momentum in optimizing the processes, platforms across Production
• Leading by example to drive a culture of proactive continual improvement into the Production environment through automation of manual work, monitoring improvements and platform hygiene
• Developing a Continuous Service Improvement approach to resolve IT failings, drive efficiencies and remove repetition to streamline support activities, reduce risk, and improve system availability by understanding emerging trends and proactively addressing them
• Carrying out technical analysis of the Production platform to identify and remediate performance and resiliency issues
• Event monitoring and management via a 24x7 workbench and regularly probing the service environment and acting on instruction of a run book
• Helping to setup the team in the UK for the first time alongside the regional lead, with a view to establishing a follow-the-sun support model for the application

Your skills and experience

• Highly experienced with Production Application Support and ITIL Practices
• Deep understanding of HP Nonstop (formerly known as Tandem) application Support and/or Development and complex IT infrastructure
• Strong knowledge of databases (Enscribe, SQL), including working experience of writing SQL scripts and queriesand ENFORM
• Working experience on tools for of NonStop Operating System tools such as FUP, PATHCOM, TMF
• Experience in application performance monitoring and scheduling tools – Reflex, Multibatch, Netbatc

How we’ll support you

• Training and development to help you excel in your career
• Coaching and support from experts in your team
• A culture of continuous learning to aid progression
• A range of flexible benefits that you can tailor to suit your needs
• We value diversity and as an equal opportunities’ employer, we make reasonable adjustments for those with a disability such as the provision of assistive equipment if required (e.g. screen readers, assistive hearing devices, adapted keyboards)

About us

Deutsche Bank is the leading German bank with strong European roots and a global network. Click here to see what we do.

Deutsche Bank in the UK is proud to have been named in The Times Top 50 Employers for Gender Equality 2024 for five consecutive years. Additionally, we have been awarded a Gold Award from Stonewall and named in their Top 100 Employers 2024 for our work supporting LGBTQ+ inclusion.

We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.

Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.

We welcome applications from all people and promote a positive, fair and inclusive work environment.