Tactical Response Officer

Mitie Group plc.; Brighton; On-site; GBP 22,000 - 31,000; Full time

Job summary

Mitie Group plc. invites applications for a Store Detective to join the Total Security Management Team in Brighton. You will operate across a network of Co-op stores, using observation skills to prevent theft and support a safe shopping environment.

The role requires flexibility for various shift patterns and travel between locations, with a valid UK Driving licence and access to a vehicle. An SIA Front-Line Licence is preferred and CCTV licence would be beneficial.

Qualifications

• SIA licence is essential; Front‑Line licence preferred.
• CCTV licence would be beneficial.
• Strong customer service and client relationships.
• Excellent written and verbal communication.
• Full UK driving licence with access to a vehicle.
• Able to work flexibly across shifts and locations.

Responsibilities

• Work with security team to maintain a safe, crime-free shopping environment.
• Use conflict resolution to defuse difficult situations.
• Report to the Store Detective Team Leader.
• Be mindful of powers of arrest, detention and welfare responsibilities.
• Communicate effectively with officers and colleagues for coordinated crime prevention.
• Adapt store layout considerations to local demographics and risks.

Skills

SIA Licence

Front-Line Licence

CCTV Licence

Customer Service

Communication Skills

Driving Licence

Job description

Better places, thriving communities.

Co-op Stores Brighton and surrounding areas.

£19.15 per hour

40 hours a week

MUST HAVE DRIVING LICENSE AND ACCESS TO OWN TRANSPORT.

Must be flexible as role requires travel and various shift patterns.

Job Description

Mitie has a great opportunity for a Store Detective to join the Total Security Management Team. As a Store Detective, you will operate across a network of stores, and utilise your observation skills to help prevent theft of stock. The work of the Store Detective Team is crucial in the identification, apprehension and prosecution of criminals who target our client. Store Detective must be available to cover various shift patterns as well as being flexible in their approach to working locations and potential changes to working patterns.

Main Duties

• The Store Detective will work in collaboration with all members of the security team to achieve a safe and secure shopping environment free from crime and the fear of crime.
• Utilising conflict resolution in order to diffuse difficult situations that may arise within the workplace.
• Reporting to the Store Detective Team Leader.
• They will always be mindful of the legal requirements associated with powers of arrest, detain and welfare responsibilities to ensure the personnel safety of all Mitie/Co-op personnel and members of the public.
• Ensure effective communication to officers and colleagues that create an integrated and coordinated approach to crime prevention and detection.
• Adopting an intuitive approach to store layout taking into consideration store demographic and associated risks.

Qualifications

• The Store Detective will need to be a team player with an enthusiastic attitude.
• SIA Licence essential preferably a Front-Line Licence, CCTV Licence would be beneficial.
• Strong Customer Service, client focused attitude with the ability to build good working relationships.
• Excellent communication skills are required both written and verbal.
• Adaptable communication style to meet the needs of different people groups.
• Ability to work individually and as part of a team.
• Resilient and tenacious with a can-do approach.
• Capability in the use of technology.
• Previous experience in a similar role is desirable but not essential.
• A Full UK Driving licence is required with access to a vehicle.

Additional Information

It's the little things that count -

On top of the usual rewards, you'd expect to see from a large company, such as holidays, pension, tax-free childcare schemes and cycle to work schemes, we also provide many extra benefits to enhance our people's well-being and enjoyment at work. A comprehensive training programme in place to support personnel development.

Note: This job description is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. A more detailed job description will be available at interview should you be successful in your application. Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The job description may be varied from time to time by the Company to reflect changes in the post holder's role and/or the needs of the business.

Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle.

We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we’ll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!

We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme.

Life cover is the greater of your equivalent annual salary or a minimum of £10,000 - giving peace of mind for your dependants. We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .

Since 1987, Mitie’s 84,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

Join our Mitie Team.

Together our diversity makes us stronger.

Looking to move roles but not leaving the Mitie family?

Why not share your experience with others about life at Mitie?