TAC Engineer

Arista; London; On-site; GBP 40,000 - 60,000; Full time

Job summary

Join a forward-thinking company as a Technical Solutions Engineer, where you will support customers with cutting-edge networking solutions. This role offers a unique opportunity to work in a collaborative environment, leveraging the latest advancements in technology while honing your troubleshooting and customer interaction skills. You will be part of a world-class support team, engaging with diverse industry verticals and contributing to innovative solutions in a remote setting. If you are passionate about technology and eager to make a significant impact, this is the perfect opportunity for you.

Qualifications

• Proficiency in TCP/IP and traditional networking technologies is essential.
• BS in a technical field is required, with networking majors preferred.

Responsibilities

• Provide post-sales technical support for Arista products.
• Troubleshoot hardware and software issues for customers.
• Document customer communications and recurring technical issues.

Skills

TCP/IP

Networking Technologies

Troubleshooting Skills

Customer Interaction Skills

Communication Skills

Core Networking Concepts

Education

Bachelor's in Computer Science

Bachelor's in Networking

Tools

Wireshark

tcpdump

IXIA

VMware ESXi

Microsoft Hyper-V

Kubernetes

Docker

Job description

Arista Networks is an industry leader in data-driven, client-to-cloud networking for large data center, campus, and routing environments. What sets us apart is our relentless pursuit of innovation. We leverage the latest advancements in cloud computing, artificial intelligence, and software-defined networking to provide our clients with a competitive edge in an increasingly interconnected world. Our solutions are designed to not only meet the current demands of the digital landscape but to also anticipate and adapt to future challenges.

At Arista, we value the diversity of thought and perspectives that each employee brings to the table. We believe that fostering an inclusive environment, where individuals from various backgrounds and experiences feel welcome, is essential for driving creativity and innovation.

Our commitment to excellence has earned us several prestigious awards, such as Best Engineering Team, Best Company for Diversity, Compensation, and Work-Life Balance. At Arista, we take pride in our track record of success and strive to maintain the highest standards of quality and performance in everything we do.

Job Description

Who You'll Work With

Arista Networks is looking for Technical Solutions engineers to join our world-class TAC support team. A TAC/Technical Solutions Engineer at Arista Networks will support our customers across various industry verticals with Arista products and solutions. You will have access to labs to perform your own recreates, along with training on our products and assigned mentors. This role also entails cross-functional interaction with HW, SW, and sales teams internally. This role not only offers an opportunity to learn cutting-edge technology but also hone critical thinking, customer interaction skills, and communication skills.

What You'll Do

1. Post-sales technical support of Arista Datacenter and Campus products and solutions.
2. Respond to customer product inquiries via telephone or email.
3. Resolve customer concerns raised during installation, operation, maintenance, product application, or compatibility matters.
4. Troubleshoot problems with hardware equipment and software applications and recommend corrective action.
5. Recreate customer network issues in a dedicated lab environment (as needed).
6. Document customer communication and recurring technical issues to support product quality programs and product development.

Qualifications

1. Proficiency with TCP/IP and the traditional networking technologies required.
2. Knowledge of core networking concepts and protocols such as: ARP, BGP, DHCP, Flow Control, ICMP, IGMP, IPv4 & IPv6, LACP, LLDP, OpenFlow, OSPF, PIM, QOS, RIP, Sflow, SNMP, STP, Server virtualization (VMware ESXi, Microsoft Hyper-V, KVM, etc).
3. Networking troubleshooting tools such as IXIA, tcpdump, and Wireshark.
4. Knowledge of Containers (Kubernetes, Docker, etc.) and SDN networking concepts.
5. Minimum education is a BS in a technical field (CS/Networking majors preferred).
6. Industry certifications preferred.
7. Prior customer-facing experience preferred.

Additional Information

This is a remote role based in the UK. Applicants must hold British citizenship.