TAC Engineer

Arista Networks; London; Remote; GBP 40,000 - 80,000; Full time

Job summary

Join a pioneering firm as a Technical Solutions Engineer, where you'll be part of a world-class support team. This role offers a unique opportunity to engage with cutting-edge technology while providing invaluable support to clients across various industries. You'll be responsible for resolving technical issues, troubleshooting network problems, and enhancing customer satisfaction. With access to labs and training, you'll develop your skills in a collaborative environment that values diversity and innovation. If you're passionate about technology and customer service, this position is perfect for you.

Qualifications

• Proficiency in TCP/IP and traditional networking technologies is essential.
• Knowledge of networking protocols like ARP, BGP, DHCP, and more.

Responsibilities

• Provide post-sales technical support for Arista products.
• Troubleshoot hardware and software issues and recommend solutions.

Skills

TCP/IP

Networking technologies

Networking troubleshooting tools

Programming/scripting (C++, Java, Python, Perl, JavaScript, shell)

Linux OS navigation

Containers (Kubernetes, Docker)

Education

Bachelor's degree in a technical field

Industry certifications

Tools

IXIA

tcpdump

Wireshark

Job description

Direct message the job poster from Arista Networks

Lead Engineering Recruiter @ Arista Networks | HR, Recruiting, Employee Relations, Stakeholder Management

Arista Networks is an industry leader in data-driven, client-to-cloud networking for large data center, campus and routing environments. What sets us apart is our relentless pursuit of innovation. We leverage the latest advancements in cloud computing, artificial intelligence, and software-defined networking to provide our clients with a competitive edge in an increasingly interconnected world. Our solutions are designed to not only meet the current demands of the digital landscape but to also anticipate and adapt to future challenges.

At Arista we value the diversity of thought and perspectives that each employee brings to the table. We believe that fostering an inclusive environment, where individuals from various backgrounds and experiences feel welcome, is essential for driving creativity and innovation.

Our commitment to excellence has earned us several prestigious awards, such as Best Engineering Team, Best Company for Diversity, Compensation, and Work-Life Balance. At Arista, we take pride in our track record of success and strive to maintain the highest standards of quality and performance in everything we do.

Job Description

Who You'll Work With

Arista Networks is looking for Technical Solutions engineers to join our world class TAC support team. A TAC/Technical Solutions Engineer at Arista Networks will support our customers across various industry verticals with Arista products and solutions. You will have access to labs to perform your own recreates, along with training on our products and assigned mentors. This role also entails cross functional interaction with HW, SW and sales teams internally. This role not only offers an opportunity to learn cutting edge technology but also hone critical thinking, customer interaction skills and communication skills.

What You'll Do

• Post-sales technical support of Arista Datacenter and Campus products and solutions.
• Respond to customer product inquiries via telephone or email.
• Resolve customer concerns raised during installation, operation, maintenance, product application, or compatibility matters.
• Troubleshoot problems with hardware equipment and software applications and recommend corrective action.
• Recreate customer network issues in a dedicated lab environment (as needed).
• Document customer communication and recurring technical issues to support product quality programs and product development.

Qualifications

• Proficiency with TCP/IP and the traditional networking technologies required.
• Knowledge of core networking concepts and protocols such as: ARP, BGP, DHCP, Flow Control, ICMP, IGMP, IPv4 & IPv6, LACP, LLDP, OpenFlow, OSPF, PIM, QOS, RIP, Sflow, SNMP, STP Server virtualization (VMware ESXi, Microsoft Hyper-V, KVM, etc).
• Networking troubleshooting tools such as IXIA, tcpdump, and Wireshark.
• Programming/scripting proficiency in either C++, Java, Python, Perl, JavaScript, shell.
• Linux OS navigation.
• Knowledge of Containers (Kubernetes, Docker, etc.) and SDN networking concepts.
• Minimum education is a BS in a technical field (CS/Networking majors preferred).
• Industry certifications preferred.
• Prior customer-facing experience preferred.

Additional Information

This is a remote role based in the UK. Applicants must hold British citizenship.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology
• Industries
• Computer Networking Products