TA Recovery Officer

Carrington West; Slough; Hybrid; GBP 35,000 - 50,000; Full time

Benefits offered by this job

Hybrid working

3 office days per week

52-week contract

Job summary

Carrington West is seeking a TA Recovery Officer in Slough. The role focuses on maximising rental income and managing rent arrears across council-managed properties within a temporary accommodation portfolio of about 1,900 homes.

You will prepare and present possession cases at County Court and undertake enforcement actions where needed, in a hybrid role with 3 office days per week.

Qualifications

• Experience in income recovery and rent arrears within Temporary Accommodation or local authority housing.
• Legal experience preparing and presenting possession cases at County Court.
• Solid knowledge of housing legislation and court procedures.

Responsibilities

• Maximise rental income and recover arrears across approx. 1,900 properties.
• Prepare legal documents, manage possession proceedings, represent at County Court hearings.
• Take enforcement action, including evictions with Enforcement Agents where needed.
• Prevent arrears via early intervention, tenant engagement and targeted campaigns.
• Negotiate affordable repayment plans based on tenants' finances.
• Apply housing legislation and pre-action protocols to ensure lawful cases.

Skills

Income recovery

Rent arrears

Legal experience

Possession hearings

Tenant engagement

Housing legislation

Enforcement actions

Job description

TA Recovery Officer

Slough | Hybrid Working - 3 Days Office-Based Per Week
Rate: £30.60 per hour
IR35 Status: Inside IR35
Initial Contract Length: 52 Weeks
Working Hours: 37 Hours per Week

Role Summary

The successful candidate will be responsible for maximising rental income, managing rent arrears and taking appropriate recovery and enforcement action across temporary accommodation and other council-managed housing.

This role requires a strong background in Temporary Accommodation rent collection, alongside proven legal experience preparing and presenting possession cases at County Court. You will manage a designated portfolio of properties, working proactively with tenants to prevent arrears while ensuring compliance with housing legislation and council procedures.

What You Will Do as a TA Recovery Officer

• Maximise rental income and recover outstanding rent arrears across temporary accommodation and council-managed properties, managing a designated portfolio of approximately 1,900 properties.
• Prepare legal documentation, manage possession proceedings and represent the Council at County Court possession hearings.
• Take appropriate enforcement action, including attending evictions alongside Enforcement Agents where necessary.
• Proactively prevent and reduce rent arrears through early intervention, tenant engagement, home visits and targeted recovery campaigns.
• Negotiate affordable repayment arrangements with tenants, considering their financial circumstances, income and expenditure.
• Apply relevant housing legislation, pre-action protocols and court procedures to ensure recovery and possession cases are managed lawfully and effectively.

What You Will Need as a TA Recovery Officer

• Proven experience in income recovery and rent arrears collection within Temporary Accommodation, ideally within a local authority housing environment.
• Essential legal experience preparing and presenting possession cases at County Court, including a strong understanding of possession proceedings and enforcement procedures.
• Thorough knowledge of housing legislation, including the Housing Acts 1985, 1988 and 1996, alongside the Civil Procedure Rules and pre-action protocols for possession claims.
• Experience managing complex rent arrears cases, negotiating repayment arrangements and undertaking enforcement action, including evictions.
• Good understanding of Housing Benefit, welfare systems, financial inclusion and the Equality Act 2010, with the ability to support vulnerable tenants appropriately.

What's on Offer

• £30.60 per hour, inside IR35, working 37 hours per week.
• 52-week contract within a local authority Housing Income Team.
• Hybrid working arrangements, with 3 days per week office-based and opportunities to undertake field-based duties.