T Mobile Authorized Retailer Assistant Manager

GP Mobile LLC.; Enfield; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join GP Mobile, a leading Authorized T-Mobile Retailer, as a Retail Associate Manager. In this role, you will lead a dynamic store team, drive customer satisfaction, and have the opportunity to earn competitive pay with commissions. We value ambition and offer extensive benefits along with career growth potential within the wireless industry.

Benefits

Commission

401(k)

Bonus based on performance

Competitive salary

Dental insurance

Health insurance

Paid time off

Training & development

Qualifications

• 1 year customer service and/or sales experience, retail preferred.
• Ability to lead and mentor teams.
• Outstanding communicator with strong interaction skills.

Responsibilities

• Lead and develop the store team to enhance customer engagement.
• Ensure customer needs are met and provide effective solutions.
• Manage store operations and maintain quality standards.

Skills

Customer Service

Sales

Leadership

Communication

Education

High School Diploma or GED

Job description

Benefits:

• Commission
• 401(k)
• Bonus based on performance
• Competitive salary
• Dental insurance
• Donation matching
• Employee discounts
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Wellness resources

Chase #LimitlessPotential at GP Mobile, an Authorized T-Mobile Retailer!

GP Mobile is one of the largest Authorized T-Mobile Retailers in the US!

Seeking candidates with hustle and ambition for unlimited potential.

If you want to earn unlimited commissions while working in a fun, fast-paced environment, GP Mobile is the place to be!

Se prefieren hablantes bilingües de español, pero no se requieren.

Why Join Our Team? #LimitlessPotential #CareerGrowth #ConnectedCulture

Be unstoppable with us!

Job Overview

The Retail Associate Manager works in partnership with the Store Manager to lead and develop the store team to deliver T-Mobile’s aspirations of earning a place in our customers’ hearts and Mobile Associate success.

Job Responsibilities:

1. Responsible for infusing every store’s Mobile Associates with a passion for T-Mobile’s Manifesto by thoroughly orienting and grounding them to a standard of Loving Our Customers.
2. Ensure that every customer need is met, and employees build customer confidence by making their experience comfortable, simple, and by solving the whole problem.
3. Complete observations of Mobile Associates’ interactions with customers, including feedback, to be used in development, training & coaching conversations.
4. Manage customer wait time effectively. Stay current on products, services, and promotions.
5. Lead by example, staying up to date on the latest products, services, training, and leadership best practices. Interact directly with Mobile Associates to ensure they meet/exceed success measurements and complete training on time.
6. Assist in maintaining the overall store environment quality and adhere to plan-o-gram standards. Use visual displays and interactive devices effectively. Keep displays current. Assist in executing Retail Methods & Procedures.
7. Ensure team knowledge of store systems. Ensure team is knowledgeable about communications. Deliver financial results based on KPIs. Manage store expenses, discounting, and credits.

The experience you’ll bring:

• 1 year customer service and/or sales experience, retail preferred
• Available to work nights, weekends, and holidays
• Ability to lead and mentor teams
• Outstanding communicator with strong interaction skills

What’s in it for you:

• Competitive base pay, plus commissions
• Benefits for part-time and full-time employees
• Medical, dental, and vision benefits
• 401K Plan
• Generous paid time-off
• Phone service discounts
• Growth potential for your career

This is a unique opportunity to join a company revolutionizing the wireless industry. We invite you to apply today!

Requirements:

• At least 18 years old
• Legally authorized to work in the US
• High School Diploma or GED

#NeverStopGrowing

GP Mobile encourages diverse applicants and supports an inclusive workplace. If you’re excited about this role but don’t meet every qualification, we still encourage you to apply. You might be the perfect fit for this or other roles.

We are an equal opportunity employer and welcome everyone, including people of color, veterans, military spouses, individuals with disabilities, LGBTQ+ individuals, and parents.