Systems Training Specialist

Belmont Recruitment; Greater London; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

Sutton Council is seeking a Systems Training Specialist to bridge the social care workforce and the Mosaic system, ensuring staff proficiency.

You will design, develop and deliver a structured Mosaic training curriculum, tailor content by role, and deploy a range of delivery methods—from workshops to coaching and online sessions.

The assignment is an initial 3–6 month contract with possible extension, hybrid working, based at SM1 1EA, with delivery target by year end.

Qualifications

• Substantial experience in systems training or learning and development, ideally in public sector.
• In-depth knowledge and hands-on experience with the Mosaic case management system.
• Proven ability to design and deliver training programmes for diverse audiences.

Responsibilities

• Conduct training needs analyses across staff groups and roles.
• Design and develop a comprehensive Mosaic curriculum and reporting tools.
• Deliver training via workshops, one-to-one coaching, and virtual sessions.
• Adapt delivery to different learning styles and technical abilities.
• Develop and implement assessment methods to measure training impact.
• Gather feedback to identify improvements and emerging training needs.

Skills

Training design

Mosaic system

Public sector experience

Curriculum development

Delivery & facilitation

Education

Bachelor's degree in Learning & Development / Public Sector

Tools

Mosaic

Job description

Good Afternoon,

I am currently representing Sutton Council who are offering an initial temporary contract for a period of 3-6 months with a view to be extended or offered a permanent position for the right candidate at a rate which is negotiable dependent upon experience

We are looking for a Systems Training Specialist this role will be based at: SM1 1EA hybrid until point of delivery with 1 day per month until then, this role is currently until 27th Dec

The Systems Training Specialist will be the crucial link between the social care workforce and the technology they use, ensuring that all staff are proficient in the use of Mosaic and its associated reporting tools. The successful candidate will be responsible for designing, developing, and delivering comprehensive training programmes that cater to a diverse audience — from non-technical frontline social workers through to technically adept managers who require a deeper understanding of system reporting and data capabilities.

The right candidate will:

• Conduct thorough training needs analyses to identify knowledge gaps and learning requirements across different staff groups and roles.
• Design and develop a comprehensive, structured curriculum for Mosaic and all associated reporting tools, ensuring content is differentiated by user role and technical ability.
• Deliver engaging and effective training to individuals and groups through a variety of methods, including classroom-style workshops, one-to-one coaching, and virtual online sessions.
• Adapt training delivery style and content to accommodate different learning styles and varying levels of technical proficiency, from general non-technical users to analytically focused managers.
• Develop and implement assessment methods to measure the effectiveness of training and evaluate its impact on user performance and system adoption.
• Gather and analyse feedback from training participants and line managers to identify areas for improvement and emerging training needs.

We require the following:

• Substantial experience in a systems training or learning and development role, preferably within a public sector or social care environment.
• In-depth knowledge and demonstrable hands-on experience with the Mosaic case management system.
• Proven experience in designing and developing training programmes and materials for a diverse range of audiences with varying levels of technical ability.