Systems Trainer

Lomond; Field Dalling; On-site; GBP 36,000 - 48,000; Full time

Benefits offered by this job

LOMONDlife discounts

Wellbeing resources

Employee Assistance Programme

Smart Tech Scheme

Cycle2Work Scheme

Enhanced Family Friendly Leave

Base pay + bonuses

Recognition for length of service

Pension scheme

Funded professional qualifications

Regular company socials

Job summary

Lomond Group is seeking a Systems Trainer to design and deliver CRM training across multiple UK locations. You will build induction paths, create role-specific learning, and maintain expert knowledge of Reapit lettings, sales, and MRI Engage.

You’ll partner with Ops and regional teams to ensure consistency, improve system usage, and reduce risk. Regional travel and a commitment to compliant, up-to-date training are essential.

Qualifications

• Extensive knowledge of Reapit lettings and sales functionality.
• At least three years' experience within lettings or estate agency.
• Experience designing and delivering effective training programmes.
• Ability to communicate confidently with users of varying system knowledge and experience.
• Strong organisational skills to plan and manage a regional training schedule.
• Collaborative and proactive approach to problem solving and continuous improvement.

Responsibilities

• Design, develop and maintain training programmes for CRM systems, including induction and role-specific learning pathways.
• Deliver engaging training sessions that help new and existing colleagues become confident system users.
• Build and maintain expert knowledge of Reapit lettings and sales functionality and MRI Engage.
• Support colleagues joining Lomond through acquisition, ensuring they receive the training and guidance needed to transition successfully.
• Use audit findings and compliance outcomes to identify knowledge gaps and implement targeted training solutions.
• Drive operational efficiency by identifying opportunities to improve system usage and reduce risk.
• Partner with training colleagues across the group to share best practice and continuously improve learning materials.
• Maintain accurate training records and monitor learning activity across the region.

Skills

Reapit lettings & sales

MRI Engage

Training design & delivery

Communication with users

Tools

Reapit CRM

MRI Engage

Job description

Ever tried building one training programme that has to work differently in every branch it touches? As a Systems Trainer at Lomond, you'll report to the Head of Operations and work across multiple locations throughout the North of England, helping colleagues build confidence and capability in the CRM systems that support our lettings and sales businesses.

This role sits at the heart of operational consistency across the group. You'll work closely with Operations, regional teams and colleagues involved in acquisitions to ensure people can use the systems they rely on effectively, apply processes correctly, and deliver the high standards expected across our business.

What you'll be doing

• Design, develop and maintain training programmes for CRM systems, including induction and role-specific learning pathways.
• Deliver engaging training sessions that help new and existing colleagues become confident system users.
• Build and maintain expert knowledge of Reapit lettings and sales functionality and MRI Engage.
• Support colleagues joining Lomond through acquisition, ensuring they receive the training and guidance needed to transition successfully.
• Use audit findings and compliance outcomes to identify knowledge gaps and implement targeted training solutions.
• Drive operational efficiency by identifying opportunities to improve system usage and reduce risk.
• Partner with training colleagues across the group to share best practice and continuously improve learning materials.
• Maintain accurate training records and monitor learning activity across the region.
• Ensure training content remains aligned with relevant legislation, regulation and internal policies.

What you’ll need

We're not just looking for someone who fits our team; we want to be a good fit for you too! We're looking for individuals with qualities such as:

• Extensive knowledge of Reapit lettings and sales functionality.
• At least three years' experience within lettings or estate agency.
• Experience designing and delivering effective training programmes.
• The ability to communicate confidently with users of varying system knowledge and experience.
• Strong organisational skills with the ability to plan and manage a regional training schedule.
• A collaborative and proactive approach to problem solving and continuous improvement.

Here’s what you can look forward to

At Lomond Group, we believe in taking care of our people. That's why we offer some amazing perks and benefits through our engagement platform, LOMONDlife, such as:

• Access discounts at over 900 retailers through our smart spending app, plus a wellbeing centre with resources to help you stay active, eat well, build financial confidence & look after your mental health
• Free, confidential counselling through our Employee Assistance Programme
• Spread the cost of the latest gadgets & appliances with our Smart Tech Scheme
• Cut your commute's carbon footprint with our Cycle2Work Scheme
• Enhanced Family Friendly Leave covering maternity, paternity, adoption & IVF
• Competitive base pay benchmarked to market, plus commission & performance bonuses on most roles
• Recognition for length of service, marked with special days & celebrations
• A pension scheme to help you build towards retirement
• Funded professional qualifications to back your development & career growth
• Regular company socials, because we work hard & socialise even harder

If you're interested in joining Lomond as a Systems Trainer, we'd love to hear from you. Submit your application online and our Talent team will review your experience against the requirements of the role.

This position supports teams across multiple locations and involves regional travel as required.

At Lomond, we're committed to creating an inclusive workplace where everyone feels welcome, respected and able to succeed. We encourage applications from candidates of all backgrounds and experiences.