Learning & Development Director

Lomond; Greater London; On-site; GBP 120,000 - 180,000; Full time

Benefits offered by this job

Retail discounts

Counselling service

Smart tech scheme

Cycle to work

Enhanced family leave

Competitive base pay

Performance bonuses

Pension plan

Sponsored qualifications

Team socials

Job summary

Lomond is seeking a Learning & Development Director to own the Group's L&D strategy end to end. You will lead a national training team, manage the L&D budget and build curricula across sales, lettings and property management, with regular travel across the branch network and 2 days a week at the Head Office in London.

Based in London or within two hours, the role reports to the Chief People Officer and partners with the Group People Director.

Qualifications

• Senior L&D leadership experience in a multi-site environment.
• Experience designing leadership development and capability programmes.
• Desirable CIPD or equivalent L&D qualification.

Responsibilities

• Own and evolve Lomond's Group-wide L&D strategy aligned to commercial priorities.
• Build and lead a national team of trainers and facilitators.
• Own the L&D budget and demonstrate ROI.
• Design a Group-wide curriculum for sales, lettings and property managers.

Skills

Senior L&D leadership

LMS implementation

Stakeholder management

Multi-brand environment

Retail/property experience

Education

CIPD or equivalent qualification

Tools

LMS platforms

Job description

Ever tried building one training programme that has to work a different way in every branch it touches? That's the challenge at the heart of this role. Lomond is one of the UK's largest and fastest-growing property services groups, expanding through acquisition across estate agency, lettings and property management. As Learning & Development Director, you\'ll own the Group\'s learning strategy end to end, reporting to the Chief People Officer and partnering closely with the Group People Director. You\'ll be based in London, or within a two-hour commute of it, with one to two days a week at our St Mary\'s Axe Head Office and regular travel across the branch network, from the north of Scotland to the south coast. Salary is competitive and set at Director level, subject to Group benchmarking.

Lomond isn\'t a high-street brand. Our customers deal with the local brands they know and trust, not "Lomond" itself, so this isn\'t about imposing one training model on everyone. It\'s about building a centralised, professional L&D infrastructure that\'s genuinely tailored by region and by brand, so training always feels locally relevant rather than centrally imposed.

What You\'ll Be Doing

• Own and evolve Lomond\'s Group-wide L&D strategy, aligned to commercial priorities and growth plans
• Build and lead a national team of trainers and facilitators, delivering consistently close to every branch
• Own the L&D budget, prioritising spend and demonstrating return on investment
• Build visible relationships with Regional CROs and Managing Directors, shaping L&D around commercial reality on the ground
• Design a Group-wide curriculum for sales negotiators, lettings negotiators and property managers, including front-line manager training
• Build career and accreditation pathways supporting progression from negotiator through to branch and regional management
• Design and embed a leadership development framework, including critical conversations training for managers
• Lead L&D integration for newly acquired businesses, harmonising onboarding and core training across the Group
• Own learning analytics and reporting, demonstrating the commercial impact of L&D to the Executive team
• Own the Group\'s learning technology (LMS) strategy, and keep all regulated and compliance training current and audit-ready

What You\'ll Need

• Senior L&D leadership experience, ideally in a multi-site, retail, property or service-led business
• A proven track record designing and scaling sales, negotiation or front-line service training
• Experience building leadership development and management capability programmes
• Comfort operating in a fast-paced, acquisitive, multi-brand environment
• Strong stakeholder management skills, credible at Executive/CPO level
• CIPD or equivalent L&D/coaching qualification desirable, with experience of LMS implementation

Here\’s What You Can Look Forward To

• Our smart spending app gives you discounts at over 900 retailers, and our wellbeing centre is packed with resources to help you get active, eat healthier, improve your financial wellbeing, and master your mental health
• Free counselling support through our Employee Assistance Programme
• Get the latest gadgets and appliances with our Smart Tech Scheme
• Cycle2Work Scheme, as part of our commitment to reducing our carbon footprint
• Enhanced Family Friendly Leave for maternity, paternity, adoption, and IVF
• Competitive base pay aligned to market value, plus incentivised commission and performance bonuses for most roles
• Special days and celebrations to mark length of service
• A pension scheme to help you plan for retirement
• Funded professional qualifications to support your development and career growth
• Regular company socials, because we work hard and socialise even harder

Our process starts with a screening call with our TA team, followed by an initial interview with our Group People Director, then a final in-person interview with the Group People Director and Chief People Officer.

Applications close on 2nd September 2027, and if you require any adjustments to the recruitment or interview process, please contact Lisa Nostro at [e-mail].

Lomond is committed to building a diverse and inclusive workplace where everyone can bring their full self to work, and we welcome applications from all backgrounds.