Systems & Support Engineer

Archax Holdings Ltd.; London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A fintech scale-up in London seeks an experienced Systems & Support Engineer to provide senior tech support and project-based engineering services. Ideal candidates will have a strong technical background, experience in capital markets, and exceptional problem-solving abilities, contributing to a highly regulated and evolving digital capital markets ecosystem.

Benefits

Discretionary bonus

Company pension scheme

25 days holiday, increasing by one day each year, up to 30 days

Extra day’s holiday for birthday

Opportunities for career development

Qualifications

• 2-3 years experience in Technical Support Engineer/Application Support Analyst roles.
• Strong engineering background and experience in capital markets.
• Experience with task automation and monitoring tools.

Responsibilities

• Provide technology support across desktops, servers, networking, and applications.
• Manage ongoing project-based engineering work.
• Ensure strong communication with internal stakeholders.

Skills

Problem-solving

Communication

Networking knowledge

Project management

Analytical skills

Education

Degree or relevant industry qualification

Tools

Linux

Windows

Office365

SQL databases

Python

Bash

PowerShell

AWS

Kubernetes

PRTG

Grafana

OpenSearch

Prometheus

Job description

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*** This is an office based role, you must be able to commute to and work in the City of London as a norm***

About Us

Archax is an FCA-regulated exchange, broker and custodian for digital assets, targeted at professional and institutional clients. Our services cover all types of digital assets – from cryptocurrencies to NFTs to digital securities – as well as traditional financial instruments too. Our vision is to develop a truly digital capital markets ecosystem that bridges traditional and crypto markets, leveraging tokenisation and blockchain/DLT/Web3.0 technologies.

The Role

Archax has reached a growth point in its development and an opportunity has arisen for an experienced Systems & Support Engineer to join the team. They will bring some experience supporting a variety of systems and technologies preferably from a capital markets environment. The successful applicant will have worked in an environment where internal developers have built trading software.

They will provide a senior technology support function and ongoing project-based engineering work across the technology estate, including desktops, severs, networking, public cloud and applications, both off the shelf and bespoke.

Applicants will have a strong engineering background, be ambitious, bright, motivated and have substantial experience in a highly technical role. They will also be comfortable gaining and maintain professional qualifications.

Archax is a highly regulated fintech scale-up so experience of working in a rapidly evolving fluid company is vital. The successful applicant must have experience in a firm that has delivered product to external customers.

Knowledge and Experience Required:

• 2-3 years + experience as a hands-on Technical Support Engineer/Application Support Analyst
• Hands on experience administering Linux and Windows estates
• Excellent problem-solving and communication skills
• Networking knowledge
• Hands-on experience administering Office365 platform and applications
• Understanding and experience with the administration of SQL databases
• Experience with task automation, leveraging Python, Bash and/or PowerShell
• Experience with monitoring tools – PRTG, Grafana, OpenSearch, Prometheus.

Beneficial Experience:

• Hands-on experience with Amazon Web Services
• Hands-on experience with Kubernetes/containerised environments
• Experience with No-Code tools such as Retool or Appsmith
• Experience with SOC2/ISO 27001 Certifications.

Other required Skillsets/Traits:

• Experienced in taking ownership, responsibility and accountability of projects end to end.
• Excellent project management skills
• Strong written and verbal communication skills
• Strong analytical skills including problem solving and solution-orientated thinking
• Able to use initiative, work unsupervised and comfortable taking responsibility
• Energetic personality with the drive to effect change and develop relationships across all levels of the business
• Degree or relevant industry qualification
• Discretionary bonus
• Company pension scheme
• 25 days holiday. Increasing by one day each year up to 30 days
• Extra day’s holiday for birthday
• Being part of an entrepreneurial, exciting, fast-growing, and future thinking company
• Opportunities to attend events representing Archax and its vision
• Encouragement and support in your personal career development and industry knowledge

Archax is an equal opportunities employer and places a high value on diversity and inclusion. We do not discriminate based on any attribute.