Systems Support Analyst

Bright Horizons Family Solutions, LLC.; Northampton; On-site; GBP 38,000 - 46,000; Full time

Benefits offered by this job

Flexible working and holiday entitl e_

Discounted childcare

Quarterly Employee Appreciation Weeks

Annual gala award evening

Discounts on high street retailers,/g"

Wellbeing resources

Job summary

Bright Horizons Family Solutions, LLC. is seeking a System Support Analyst in a hybrid role based near our Northampton office with weekly attendance. The position is full-time, 37.50 hours per week, and the salary is DOE.

Closing date is 30th October 2026. You will support the Business and IT team, acting as the SME for systems and coordinating changes, releases and updates with business users and vendors. The role offers opportunities to grow technical and process skills within a supportive,

Qualifications

• Prior experience of working within a nursery setting would be an advantage.

Responsibilities

• Build up knowledge and become the SME for various systems (how they work and how they are used etc)
• Learn, understand and support the end to end system change lifecycle (Bright Horizons and vendor)
• Learn about the tools used by Developers or vendors to manage change
• Facilitate workshops with the business, users and/or vendors and ensure findings are documented
• Manage a system change pipeline and change log. This will mean liaising with business owners, system users, service desk, developers, training and vendors
• Collect data, carry out research, analyse information and document findings
• Follow through on system support issues to ensure they are raised correctly and resolved
• Map processes, write procedures and create project documentation
• Gather, document, verify and analyse business requirements and business rules
• Complete gap and impact analysis
• Support UAT activities by helping to develop and refine test plans, test cases and test scripts. You will also need to analyse test results, elevate any issues and raise any risks
• Support implementation by working on plans, rollout schedules etc
• Produce clear and concise documentation to help convey complex information to a variety of audiences
• Provide SOX, audit and compliance support as and when required. This will mean running the weekly user access checks, gathering evidence for auditors (internal and external), attending audit reviews and answering questions on system user access
• Establish and maintain good working relationships with different areas of the business and with vendors

Skills

System SME

Analytical mindset

PC literate

Team player

Job description

Role: System Support Analyst

Hybrid based near our Northampton office - weekly attendance expected

Full Time / 37.50 hours per week / Monday to Friday

Salary: £DOE

Closing Date: 30th October 2026

Purpose of Role

The purpose of this role is to support the Business and IT team with system implementation and support. The role will act as the subject matter expert for systems. You will liaise with the business and vendors to manage any system changes, releases or updates for both small and large cross functional changes. The role and work will be varied and gives the opportunity for someone to not only contribute to the growth of our business, but also to develop their own skillset and further their career.

What We Can Offer You

• Flexible working and holiday entitlements
• Discounted childcare
• Quarterly Employee Appreciation Weeks
• Annual gala award evening
• Fantastic range of discounts on high street retailers, grocery stores, cinema tickets, holidays and more
• Wide range of wellbeing resources, supporting our teams for the ups and downs of daily life

Why Bright Horizons?

Our support functions enable our nurseries to deliver the best possible care and education to over 10,000 children across the UK. Through this support, our nurseries can deliver excellence - with 98% of our 270+ portfolio being rated Good or Outstanding by Ofsted. We’re on a mission to change the future for children, families, and the people we work with, and are committed to progressive working values like flexibility, work-life balance, and wellbeing.

Responsibilities

• Build up knowledge and become the SME for various systems (how they work and how they are used etc)
• Learn, understand and support the end to end system change lifecycle (Bright Horizons and vendor)
• Learn about the tools used by Developers or vendors to manage change
• Facilitate workshops with the business, users and/or vendors and ensure findings are documented
• Manage a system change pipeline and change log. This will mean liaising with business owners, system users, service desk, developers, training and vendors
• Collect data, carry out research, analyse information and document findings
• Follow through on system support issues to ensure they are raised correctly and resolved
• Map processes, write procedures and create project documentation
• Gather, document, verify and analyse business requirements and business rules
• Complete gap and impact analysis
• Support UAT activities by helping to develop and refine test plans, test cases and test scripts. You will also need to analyse test results, elevate any issues and raise any risks
• Support implementation by working on plans, rollout schedules etc
• Produce clear and concise documentation to help convey complex information to a variety of audiences
• Provide SOX, audit and compliance support as and when required. This will mean running the weekly user access checks, gathering evidence for auditors (internal and external), attending audit reviews and answering questions on system user access
• Establish and maintain good working relationships with different areas of the business and with vendors

Desired Experience

• Prior experience of working within a nursery setting would be an advantage

Personal Attributes

• Real desire to learn and has a positive can do attitude
• System change/process Improvement orientated
• PC literate
• Has an analytical mindset and can be versatile when it comes to problem solving
• Not afraid to ask questions and is able to question/challenge users at all levels with confidence
• Can consider the "big picture" whilst still working to a very low level of detail
• Can work on their own and as part of a team
• Has a flexible approach to their role and the work undertaken
• Can be hands on when required to get the job done

Bright Horizons is committed to safeguarding and promoting the welfare of children and young people. This post is subject to safer recruitment practice and pre-employment checks, including an enhanced DBS check, which will be undertaken before any appointment is confirmed. We are an inclusive employer and welcome people from all ages and backgrounds to apply. We will consider reasonable adjustments required by applicants.

At Bright Horizons, our culture is built on our commitment to Keeping Everyone Safe and providing world-class care and education, delivered by a world-class workforce. We believe our people’s potential is endless and with this in mind, we aspire to create an environment where our colleagues can thrive and accomplish the things they thought impossible. Bright Horizons has been recognised as a Great Place to Work by our employees and the Great Place to Work Institute for the last 13 years. We care passionately about what we do, and our HEART values and principles help us support one another in the work that we do each day. These are quite literally at the HEART of our organisation’s ethos and culture as it helps us to provide a working environment that supports professionalism, growth and diversity. We are passionate about our people’s ongoing learning and development. Our learning and leading with HEART framework supports each Bright Horizons colleague on the first steps of their leadership journey, whether that includes our 'World-Class Welcome' induction or our extensive ongoing training programme. Either way we want you to feel valued and invested in! Celebrating in the accomplishments of our people is an essential part of our culture. We believe in the power of "thank you" and throughout the year, in ways big and small, formal and informal, we show our appreciation for employees at all levels. We have many ways to acknowledge and celebrate our people, including our very popular "employee appreciation month". This is a chance for everyone to share their gratitude to one another, across the whole company. Whether it is a "thank you" placed on our website, a chocolate pizza, team lunch or an ice cream van visit, it is our way of showing each other we care and appreciate everything we do. Each year, we have our annual 'Awards of Excellence' events; whether you are an award winner or cheering on a fellow team member, these formal award occasions are opportunities to come together and celebrate one another.