Systems Operations Team Lead

NHS; Plymouth; Hybrid; GBP 65,000 - 90,000; Full time

Job summary

University Hospitals Plymouth NHS Trust is seeking an experienced D&I Systems Operations Lead to manage the Systems Operations team, ensuring capacity and functionality of the server estate, DR/BC planning, and complex issue resolution. The role combines remote work with on-site duties and a rotating on-call schedule to support 24/7 IT services.

Ideal candidates will have graduate-level IT experience, proven leadership of technical teams, and familiarity with ITIL, AD, servers, SQL and backup

Qualifications

• Graduate calibre professional with proven experience managing enterprise-scale server infrastructures.
• Experience in leading technical teams from inception to delivery of projects.
• MCSE or equivalent relevant demonstrable experience.
• Experience collaborating with NHS Trust IT groups.
• Knowledge of ITIL standard and practices.

Responsibilities

• Lead a team of Systems Operations Engineers to coordinate design, development, support and improvement of the IT infrastructure.
• Ensure systems are maintained with latest security patches, upgrades, migrations, backups and AD policies; provide on-call cover.
• Oversee problem, incident and change management processes and ensure SLAs are met.
• Provide expert guidance and technical leadership to junior, senior and advanced engineers.

Skills

Technical leadership

People management

On-call rota management

ITIL knowledge

Project delivery

Education

Bachelor's degree in IT or related field

Tools

Active Directory

MS Server

SQL

Commvault

Job description

The D&I Systems Operations Lead will be responsible for the overall management and performance of the Systems Operations team.Ensures that the Systems Manager is informed with regards to the operational capacity and functionality of the server estate. This includes improvements, risks, changes, and problems.Manages multiple infrastructure projects, delivery of new initiatives, and responsible for DR and BC planning, within the remit of the Systems Operations Team. Line manages Systems Operations engineers. Provide expert guidance and technical leadership to junior, senior, and advanced engineers. Lead on investigating a range of specialist and complex D&I issues, following the relevant technical strategies, policies, standards, and practices.Responsible for ensuring a structured approach for problem, incident, and change management processes. Primarily remote working with some on site duties as and when required. The role is part of the on-call Systems rota.

***Preference will be given to internal Trust staff, as well as 'Priority' and 'At Risk' status including NHS At Risk staff throughout Devon who are able to display recent relevant experience as dictated by the Person Specification.***

Main duties of the job

The D&I Systems Operations Lead will be responsible for the overall management and performance of the Systems Operations team.Ensures that the Systems Manager is informed with regards to the operational capacity and functionality of the server estate. This includes improvements, risks, changes, and problems.Manages multiple infrastructure projects, delivery of new initiatives, and responsible for DR and BC planning, within the remit of the Systems Operations Team. Line manages Systems Operations engineers. Provide expert guidance and technical leadership to junior, senior, and advanced engineers. Lead on investigating a range of specialist and complex D&I issues, following the relevant technical strategies, policies, standards, and practices.Responsible for ensuring a structured approach for problem, incident, and change management processes. Primarily remote working with some on site duties as and when required. The role is part of the on-call Systems rota.

About us

We are a people business - where every member of staff matters and can make a difference. Patients are at the heart of everything we do. Joining University Hospitals Plymouth NHS Trust means becoming part of a team of dedicated staff, who are committed to leading the way through innovation, clinical excellence and great customer care. The Trust has great opportunities for career development in a highly progressive working environment. We offer all of this in a vibrant, modern city with a historic reputation for adventure. PLEASE NOTE THAT ALL COMMUNICATION WILL BE ELECTRONIC, PLEASE CHECK YOUR EMAIL ACCOUNT REGULARLY. We recognise that work life balance is important for our colleagues and so we invite requests from applicants around less than full time/flexible working for our advertised roles. We commit to giving this full consideration in each case. We encourage people from diverse backgrounds to apply for our roles, as diversity strengthens our teams. It is sometimes necessary to close vacancies before the closing date. If you have not heard from us within 4 weeks of the closing date, please assume that you have not been shortlisted.

Job responsibilities

PRIMARY DUTIES & AREAS OF RESPONSIBILITY

TECHNICAL SUPPORT

To lead a team of Systems Operations Engineers and responsible for the coordination of design, development, support, maintenance, and ongoing improvement of the systems infrastructure operational function, ensuring that all services and processes are efficient, effective, and meet defined and agreed service levels.

Responsible for ensuring the application the latest security patches to servers, server upgrades and migrations, daily maintenance, SQL maintenance, backup maintenance and testing, AD group policy and permission changes, vm tools and hardware, and on call cover. Where there is gaps or failings in any of these functions, to plan and address them.

Assisting the implementation of the systems and tools used by the Systems Operations section.

To assist with D&Is Problem Management function:

• o Ensure problems are dealt with appropriately and within Service Level Agreement timescales.
• o Review metrics for trends which may indicate emergent problems.
• o Produce recommendations as required.
• o Produce regular reports for the Systems Manager, Head of Technical Services and provide detailed evidence for the IG Toolkit.

Ensure the Systems Operations team performs all relevant compliance checks and controls.

Deputy/System Manager and/or Product Expert for all Systems Operations related tools and information systems such as MS Active Directory, MS Server & SQL, Commvault. Ensure these systems are kept up to date and fit for purpose. and maintaining an up-to-date System Level Security Policy (SLSP). Please note that this list is not exhaustive and will change as other systems come online.

To support and assist the other D&I Section Managers with testing, improving, repairing and maintaining of the IT estate, ensuring that equipment, operating systems and software/firmware are at the correct revision level, completing Change Management Requests where necessary.

For further information please see attached job description

Person Specification

Graduate calibre professional with proven experie Managing enterprise scale server infrastructures.

• Educated to degree level or equivalent relevant demonstrable experience

Experience in leading technical teams from inception to delivery of projects and new systems.

• Demonstrable experience in leading technical teams from inception to delivery of projects and new systems
• Previous demonstrable employment in a technical leadership role.

Experience of managing large-scale, complex systems and planning system migrations/ refreshes.

• Microsoft Certified System Engineer (MCSE) or equivalent relevant demonstrable experience
• Demonstrable experience of project management/technical leadership

Working within the Trusts, with other NHS Trusts, national forums and technology specific groups.

• Networking: being able to work within the Trusts, with other NHS Trusts, national forums and technology specific groups

Knowledge and experience of the IT Infrastructure Library (ITIL) standard.

• oMicrosoft Certified System Engineer (MCSE) or equivalent relevant demonstrable experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.