Systems Manager

TieTalent; Abingdon; Hybrid; GBP 50,000 - 75,000; Full time

Job summary

A leading company is seeking a Systems Manager to oversee the design and maintenance of their IT infrastructure. This hybrid role involves managing a skilled team, ensuring service reliability, and implementing new technologies to align with business needs. The ideal candidate will have a Bachelor's degree in Computer Science and experience in IT operations management.

Qualifications

• Experience managing IT operations teams in complex environments.
• Solid understanding of ITIL processes.
• Strong technical knowledge across infrastructure domains.

Responsibilities

• Oversee the design, implementation, and maintenance of IT infrastructure.
• Manage infrastructure transformation initiatives and lifecycle management.
• Lead and mentor a team of IT Operations Engineers.

Skills

Team Leadership

ITIL Processes

Technical Knowledge

Communication Skills

Monitoring Tools Familiarity

Education

Bachelor’s degree in Computer Science

Equivalent experience in IT

Job description

About

The Systems Manager is responsible for overseeing the design, implementation, maintenance, and optimization of the organization’s IT infrastructure. Managing a team of highly skilled System Engineers, you will be accountable for service reliability and performance of on-premises and cloud environments by ensuring they are secured, monitored, and aligned with business needs.

Note: This is a hybrid role; candidates must be comfortable commuting to our Head Office in Abingdon, Oxon.

Key Accountabilities & Responsibilities

1. Support the development of the infrastructure roadmap and ensure operational readiness for new services.
2. Manage infrastructure transformation initiatives, including hybrid cloud adoption and data centre consolidation.
3. Oversee infrastructure lifecycle management, risk mitigation, and capacity planning.
4. Establish and deploy an environment for developing, continually improving, and securely operating software and systems products and services.
5. Support day-to-day operations of IT infrastructure services, including networking, storage, compute, and backups.
6. Ensure systems are maintained, patched, and monitored to meet operational targets.
7. Analyze and optimize network performance, reliability, and scalability; recommend and implement improvements as needed.
8. Develop and enforce policies for system usage, security, and disaster recovery, including regular testing and updates.
9. Collaborate with internal departments to assess IT needs, implement new technologies, and support business objectives.
10. Manage vendor relationships, procurement, and budgeting for telecom and IT systems.
11. Lead, mentor, and monitor the performance of a team of IT Operations Engineers, fostering a culture of service excellence and continuous professional development.
12. Stay current with emerging telecom technologies and industry trends to guide strategic planning and innovation.

Knowledge & Skills

• Experience managing infrastructure or IT operations teams in a complex environment.
• Solid understanding of ITIL processes, especially incident, change, and problem management.
• Strong technical knowledge across infrastructure domains (e.g., servers, networking, backups, cloud).
• Excellent team leadership and people management skills.
• Strong written and verbal communication skills with both technical and non-technical stakeholders.
• Hands-on familiarity with monitoring tools, ticketing systems, and scripting is desirable.

Educational Qualifications & Professional Certifications

Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent experience.

Nice-to-have skills

• Networking
• Storage
• Change Management
• Scripting

Work Experience

• IT Project Manager
• Systems Administrator
• System Engineer

Languages

• English