Systems Engineer: MS 365, Security & ITIL Support

VONQ B.V; Stafford; On-site; GBP 32,000 - 39,000; Full time

Benefits offered by this job

35 days holiday including bank holiday

Private healthcare after probation

Mental health support

Employee assistance programme

Job summary

Techcare is seeking a Systems Engineer to join our Managed Services team in Rugeley. You will act as a trusted technical advisor, handling hands-on technical support, systems administration, and information security to help clients operate securely and efficiently.

Responsibilities include resolving incidents quickly, maintaining healthy client systems, and contributing to knowledge base documentation. A driving licence is required, and training on AI tools will support efficient client outcomes.

Qualifications

• Service desk experience aligned with ITIL processes.
• Microsoft 365 identity management
• Joiners/Movers/Leavers processed within SLA
• PSA and RMM tools experience (ConnectWise, N-able)
• Microsoft 365 security, compliance and governance
• Closing security alerts to procedure
• Network support including firewalls (WatchGuard)
• Daily use of AI tools to improve client outcomes

Responsibilities

• Resolve tickets within SLA and ensure positive client experience.
• Maintain client systems with proactive monitoring and audits.
• Document fixes as knowledge base entries.
• Review service performance with the Service Desk Manager.
• Support ISO standards and internal process improvements

Skills

Service desk experience

Microsoft 365 identity management

Joiners/Movers/Leavers SLA

PSA / RMM tools

Microsoft 365 security & governance

Conditional Access & threat protection

WatchGuard / firewall support

AI tools in daily work

Valid driving licence

Tools

ConnectWise

N-able

WatchGuard firewall

Job description

Techcare is seeking a Systems Engineer to join our Managed Services team in Rugeley. You will act as a trusted technical advisor, handling hands-on technical support, systems administration, and information security to help clients operate securely and efficiently.

Responsibilities include resolving incidents quickly, maintaining healthy client systems, and contributing to knowledge base documentation. A driving licence is required, and training on AI tools will support efficient client outcomes.