Managed Services Engineer: Microsoft 365 & Security

Techcare; Stafford; On-site; GBP 32,000 - 39,000; Full time

Benefits offered by this job

35 days holiday incl. bank holidays

Private healthcare after probation (MH

Employee assistance programme

Job summary

Techcare is seeking an engineer to join our Managed Services team in Rugeley. You’ll act as a trusted technical advisor, handling hands-on support, systems administration and information security for diverse client environments.

Responsibilities include incident resolution within SLA, proactive maintenance, knowledge-base updates and ISO-aligned process improvements. Driving licence and experience with WatchGuard firewalls are required.

Qualifications

• ITIL-aligned incident and service request handling.
• Experience with Microsoft 365 administration and security.
• Joiners/movers/leavers within SLA.
• Hands-on PSA and RMM tools.
• Experience with firewalls and network monitoring.
• Documentation of fixes for knowledge base.

Responsibilities

• Resolve tickets within SLA from first contact to resolution.
• Maintain client systems with proactive monitoring and backups.
• Write knowledge base articles for fixes.
• Review service performance with the Service Desk Manager.
• Assist ISO-compliant process improvements.
• Trace faults from symptoms to root cause and document steps.

Skills

ITIL-aligned incident management

Microsoft 365 administration

Identity and access management

PSA/RMM tools

Microsoft 365 security & governance

Network support

Troubleshooting under SLA

Driving licence

Tools

ConnectWise

N-able

WatchGuard

Job description

Techcare is seeking an engineer to join our Managed Services team in Rugeley. You’ll act as a trusted technical advisor, handling hands-on support, systems administration and information security for diverse client environments.

Responsibilities include incident resolution within SLA, proactive maintenance, knowledge-base updates and ISO-aligned process improvements. Driving licence and experience with WatchGuard firewalls are required.