Systems Engineer

University of Surrey; Guildford; On-site; GBP 65,000 - 80,000; Full time

Benefits offered by this job

32 days holiday

Pension 14.5%

Rail fare subsidy

Cycle to work

On-site childcare

On-site leisure facilities

Job summary

The University of Surrey is seeking a Senior Systems Engineer to ensure high-quality IT services and systems, driving digital transformation and security across the university. The role focuses on Microsoft 365 development with EntraID, Exchange and OneDrive, shaping requirements and delivering technical solutions in line with the university's architecture.

You will lead IT systems SME work, provide third-line support, coordinate go-live activities and support tender exercises when required,

Qualifications

• Senior Systems Engineer with experience in designing and delivering IT services.
• Strong knowledge of Microsoft 365, EntraID, Exchange and OneDrive.
• Experience liaising with cross-functional teams and external partners.

Responsibilities

• Lead design, implementation and operation of IT services and systems.
• Provide third-line support and technical consultancy for IT systems and services.
• Oversee testing, documentation and knowledge transfer during go-live and change processes.
• Coordinate tender activities for technical requirements and evaluations.
• Manage incidents, problems and service requests with proactive workarounds.

Skills

Microsoft 365

EntraID

Exchange

OneDrive

Job description

As part of an exciting digital transformation, the University of Surrey is seeking a Senior Systems Engineer. This role ensures that existing and new IT services and systems are of a high quality, highly functional and sustainable for the University. This includes utilising advances in technology and industry practice to ensure the effective design and efficient implementation of secure, quality IT services. We value, empower and support every member of staff to get the best out of your unique talents, so you'll be rewarded with a generous salary, 32 days holiday PLUS Bank Holidays, pension contribution of 14.5%, and a unique and vibrant working environment.

Role & Responsibilities

You will primarily focus on Microsoft365 development/continuous improvement specializing in EntraID, Exchange and OneDrive. This would include shaping and defining business requirements, applying a firm technical understanding to develop the requirements through analysis into deliverable, testable and appropriate IT solutions. The post holder will document requirements and promote suitable IT solutions that exploit existing capabilities and proposing new solutions in accordance with University's architecture.

• Take an active and often lead role as an IT Systems subject matter expert, liaising closely with internal IT technical teams, external suppliers and contractors during the design, development and implementation stages of IT projects.
• As an IT systems subject matter expert, provide technical consultancy and third line support for IT systems and services.
• At the Project Go-Live stage and through the Technical Change Request Process, ensure that all relevant testing, documentation and transition of knowledge and skills to appropriate teams have been completed and agreed with the relevant teams to enable smooth transfer into a fully supported operational state.
• Where dictated by the scale of the likely budget, partner with Procurement to complete tender exercises. This includes providing input into the sections of the Invitation to Tender document covering technical requirements and co-ordinating the technical evaluation of the tender responses.
• Manage to a high standard a case load of incidents, problems and service requests, and where necessary find and document new workarounds and resolutions.

The IT team at Surrey are plugged in to the whole University, and our digital transformation work underpins the University's strategy. IT is growing our digital transformation capability, improving student experience, and helping increase our research impact.

It's a vibrant and exciting time to join a great and well-respected team at the heart of the University's strategic plans.

What's in it for you?

• Competitive Salary
• Market leading Pension
• Up to 40 DAYS Holiday: 25 Days annual leave + 7 University Days + Bank Holidays
• Travel & Family benefits including subsidised rail fare, cycle to work scheme and on-site childcare
• Access to on site leisure facilities at discounted rates

The University is committed to providing an inclusive environment that offers equal opportunities for all. We place great value on diversity and are seeking to increase the diversity within our community. Therefore, we particularly encourage applications from under-represented groups, such as people from Black, Asian and minority ethnic groups and people with disabilities.