Systems Engineer

CREAVO; Alcester; Hybrid; GBP 25,000 - 31,000; Full time

Benefits offered by this job

28 days holiday including bank holiday

Private Health Insurance

Birthday holiday

Holiday length of service increases

Progression and training opportunities

Team social events

Job summary

CREAVO is seeking a Systems Engineer to work with our technical co‑founder, delivering exceptional technical support and IT solutions to our diverse range of clients. Based in Alcester, Warwickshire, the role offers hybrid working after probation and involves visiting our clients’ premises.

You will combine frontline customer service with strong knowledge of business IT systems, supporting projects, and hands-on deployments. Excellent communication and a proactive approach are essential.

Qualifications

• Excellent customer service and communication skills.
• 1st/2nd line support experience.
• Full UK driving licence with access to own vehicle.
• Willingness to visit client sites and work in a hybrid model.
• Experience with Microsoft 365 and IT infrastructure basics.

Responsibilities

• Provide remote and on-site technical support to end users within SLA.
• Visit customers in person and assist with deployments or replacements of equipment.
• Support projects team with design and delivery of customer-facing and internal projects.
• Contribute to internal improvements, automation and documentation.

Skills

Customer service

Communication

Troubleshooting

1st/2nd line support

Ownership

Driving licence

Tools

Microsoft 365

Networking

Windows Server

HaloPSA

Autotask

Datto

NinjaOne

ConnectWise

ITIL

Job description

Applications open until 25th September 2026

Location: Alcester, Warwickshire / Customer Sites / Hybrid after probation

Salary: £28,000 per annum, with salary reviews based on skills, contributions and professional development.

What's in it for you?

• 28 days holiday (including bank holidays)
• Private Health Insurance (including discounts on popular gym memberships)
• Extra day of holiday for your birthday
• Extra holidays with length of service
• Clear progression and training opportunities
• Team social events

As a Systems Engineer at CREAVO, you will work directly with our technical co‑founder, delivering exceptional technical support and technology solutions to our diverse range of clients.

This role incorporates a mixture of office and home‑based working (hybrid) as well as visiting our client’s premises.

If you have a frontline customer service background, a strong knowledge of business IT systems, and you like meeting people face‑to‑face, we’d love to hear from you.

About Creavo

CREAVO was founded to build the kind of IT company that owner‑managed businesses actually enjoy working with.

We support organisations across the UK, typically employing between 10 and 150 people, acting as their outsourced IT department. Our job is simple: keep their technology secure, reliable and helping them achieve their goals.

We’re known for being approachable, proactive and easy to work with. No jargon. No hard sell. No hiding behind tickets. Just good people doing good work.

We’re not a corporate IT company with layers of management, endless meetings and being passed from team to team. We’re a growing managed IT provider that works closely with ambitious UK businesses, and we’re looking for someone to join us on that journey.

What We’re Looking For

Above all, excellent customer service and communication skills - we take these things seriously and the right attitude is key.

We’re looking for someone who genuinely enjoys helping people, takes ownership of problems and wants to keep learning.

You’ll ideally have:

• Excellent troubleshooting skills, resolving issues in an efficient manner and knowing when to elevate if something becomes more complex.
• Previous experience in a 1st or 2nd line support role.
• A proactive approach and willingness to take ownership.
• A full UK driving licence and access to your own vehicle, as customer visits form a regular part of the role.

You’ll also have experience with:

• Microsoft 365, including (Teams, Exchange Online, OneDrive/SharePoint, Defender for Endpoint, Entra ID and Intune).
• Networking theory (IPv4 stack, Wi‑Fi, Switching, Firewalls).
• Windows Server (Hyper‑V, Active Directory, Group Policy, DNS, File Sharing).
• PSA platforms (ticketing system) such as HaloPSA and Autotask.
• RMM platforms (remote management) such as Datto, NinjaOne and Connectwise.
• ITIL framework basics, service level agreements and triage.

What Stands Out

• Previous experience working within an MSP (Managed Services Provider)
• Experience building and deploying end‑user IT equipment on‑site
• Current CompTIA certifications
• Current Microsoft certifications
• Experience using PowerShell and writing scripts
• Experience using Linux operating systems and containerisation
• Working within NCSC Cyber Essentials and Cyber Essentials Plus programmes

What You’ll Be Doing

• Help shape the future of CREAVO as we continue our growth journey.
• Supporting our projects team with design and delivery of both customer‑facing and internal projects.
• Visiting customers in‑person and delivering services in the field such as workstation deployments or replacing network infrastructure.
• Contributing to internal improvements, automation and documentation.
• Providing remote and on‑site technical support to end users, working within defined SLAs.
• Delivering service requests and change requests remotely and on‑site.
• Carrying out proactive maintenance and health checks.
• Building trusted relationships with customers and becoming a familiar face they can rely on.

No two days are the same. One day you might be replacing infrastructure at a customer site, the next you could be troubleshooting Azure issues or helping deliver a cloud migration.

Why Join CREAVO?

We’re small enough that you’ll never be just another employee.

You’ll see how the whole business operates, and have a genuine say in how things are done. You’ll gain exposure to a broad range of technologies, customers, projects and progression opportunities that simply wouldn’t be available in many larger organisations.

We invest heavily in our team and genuinely want people to enjoy coming to work with us.

Interested?

If you’re looking for a role where you can develop your technical skills, work directly with customers, and be part of a growing business that’s building something different, we’d love to hear from you.

Please note that applicants must have the right to work in the UK. We are unable to provide visa sponsorship.