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Systems Administrator (12 month FTC)

Herbert Smith Freehills Kramer

City Of London

On-site

GBP 45,000 - 65,000

Full time

6 days ago

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Job summary

A leading company in the legal services sector is looking for a Systems Administrator on a 12-month fixed-term contract. This varied role involves supporting system administration tasks, managing user access, and collaborating with international teams to ensure efficient IT operations. Candidates should have broad systems administration experience and be proactive in their approach.

Qualifications

Experience in systems administration and management.
Proactive problem-solving and effective communication skills.
Knowledge of ITIL processes is advantageous.

Responsibilities

Manage system user access and conduct audits.
Support various IT systems and respond to support tickets.
Work with international IT teams and maintain system documentation.

Skills

Active Directory

Exchange 2016

MS Azure

Document management

Customer service

Audit skills

Excellent communication

Tools

WorkSite

Service Now

DocuSign

Jira

Join to apply for the Systems Administrator (12 month FTC) role at Herbert Smith Freehills Kramer

This role is part of the IT System Account Management Team.
The UK team consists of 4 System Administrators and the Team Manager, with the Manager having the overall day to day responsibility of the team.
The System Account Management UK based Team are responsibility for the administration of the majority of the main IT systems and the access permissions across those systems.
The team would be engaged in all projects that have a user impact, this would include upgrades to current systems the team support or any they would support from go live. This would also include the creation or changes to system related process documentation.
The team are responsible for both the Internal and External User Access Audits, working alongside IT Security.

The Systems Administrator

The team work closely with the International IT teams across UK, EMEA, Asia and Australia. This would be via telephone, email, MS Teams and Service-Now to provide support where necessary.

The role is varied and demanding, supporting a wide range of systems.

The ideal candidate needs be a fast learner with awareness on how to maintain the firms systems in accordance with the requirement of IT, the business and Risk/ IT Security.

They should have a broad experience of systems administration and experience within the key tasks below.
Active Directories and Exchange 2016 - Account Management and system access.
MS Azure 0365 and Exchange Online - Account Management and system access.
Experience of a Joiner/ Leaver process.
Experience with a Document management Tool (WorkSite)
Experience of a time management system (Expert)
Support of MS Teams
Knowledge of working with a call management tool (Service Now)
Responding to support tickets ensuring a rapid response to all problems, issues and queries
Administration of systems such as DocuSign, GTM, Bighand, Google Gsuite, Jira and Interaction.
Audit and update of the team's administration process documentation.
Excellent communication skills, both written and verbal
Take on projects that will involve balancing day to day support with project objectives
Awareness of security principles around the protection of data on systems

Key Performance Indicators:

Can do attitude and proven track record of working on own initiative in a similar role.
Administer and maintain the firms systems in accordance with the needs of IT and the business.
Good knowledge of a broad range of current system
Experience of a law firm would be a distinct advantage, although not essential.
Ability to work closely with others, but also self-motivated in managing their workload.
Excellent verbal and written communication skills
ITIL knowledge

Qualifications, Skills and Experience:

The ideal candidate will be a fast learner with broad experience of systems administration
Good communication skills, pro-active problem-solving and ability to work in a team
Excellent interpersonal skills - including effective verbal and written communication and strong influencing and networking skills
Positive attitude towards customer service
Excellent planning and organisational skills, with a good attention to detail
Excellent understanding of customer needs and ability to deliver a high level of service
Flexible and pragmatic approach
Strong Team Work Skills and a can do attitude, focused on meeting deadlines and on high quality deliverables
Patience and ability to remain calm under pressure

Seniority level

Seniority level
Mid-Senior level

Employment type

Employment type
Full-time

Job function

Job function
Legal
Industries
Legal Services

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