Systemic Anti-Cancer Therapy Scheduler

The Christie International; Manchester; On-site; GBP 26,000 - 27,000; Part time

Job summary

The Christie NHS Foundation Trust in Manchester is seeking an enthusiastic Site Network Scheduler to join the SACT team. The post is based at Tameside, part-time 26.5 hours per week, with duties including scheduling SACT treatments and Outpatients appointments, and coordinating with patients and relatives by face-to-face and phone.

The role requires accurate data entry, meeting appointment deadlines, and working as part of a busy multidisciplinary team across Trust systems.

Qualifications

• Diploma or equivalent experience.
• ECDL or equivalent.
• Experience of administrative or clerical work including a customer-facing dimension.
• Experience of working within the national health service.

Responsibilities

• Book patients' SACT treatment and Outpatients appointments.
• Communicate with patients and relatives face to face and by phone.
• Meet deadlines for appointments and targets; work with the multidisciplinary team.
• Work varied shifts between 7:30am and 6pm; occasional Bank Holidays and Saturdays.

Skills

Excellent communication

Interpersonal skills

Telephone manner

IT literate

MS Office

Education

Diploma or equivalent

ECDL

Job description

Main area Networked Services Division Grade Band 3 Contract Permanent Hours 26.5 hours per week (Part time permanent) Job ref 413-110402-CNS-RS

Site Network Schedulers - E00262 Town Manchester Salary £25,760 - £27,476 Pro rata, per annum Salary period Yearly Closing 09/10/2026 23:59

Job overview

PLEASE NOTE THE POST HOLDER WILL BE BASED AT TAMESIDE
The SACT team require a scheduler to work as part of our existing team to schedule patients receiving Systemic anti-cancer treatments. The post holder will be based at Tameside and primarily supporting the haematology services.
The post holder will be expected to work as part of a very busy team, spending time in outpatient clinics and may support other administration roles.
The post holder will require excellent communication skills and be able to work as part of a team but also be able to manage your own workload. The role requires considerable amount of computer work using a few of the trusts systems. A good knowledge of these information systems would be an advantage, although training will be given.

Main duties of the job

The post holder’s role will include the booking of patients SACT treatment, and booking Outpatients appointments, communicating with patients and relatives both face to face and on the phone, ensuring patients receive their appointments in a timely manner. Other administration skills will be required.
The role requires the individual to meet deadlines for appointments and targets, to communicate well with all members of the multidisciplinary team, patients, and their relatives and to act in a professional, courteous manner at all times.
The successful candidate would be expected to work a variety of shifts between 7.30am and 6pm throughout the week. There will also be an expectation to work some Bank Holidays and Saturdays on rotation.

Working for our organisation

The Christie is one of Europe’s leading cancer centres, looking after more than 64,000 patients a year. We are based in Manchester and serve a population of 3.2 million across Greater Manchester & Cheshire, but as a national specialist around 25% patients are referred to us from other parts of the country.

We are the largest radiotherapy provider in the NHS with one in 20 treatments delivered at The Christie. We have up to 15 linear accelerators operating across our network of sites. We operate the largest chemotherapy unit in the UK on our main site and treatments are also provided at 13 other networked sites, and in patients homes. And as a specialist tertiary surgical centre, we focus on rare cancers, complex procedures, and multidisciplinary approaches to cancer surgery, specialising in colorectal, peritoneal, gynaecological, urological and plastic surgery.

We are also an international leader in research, with world first breakthroughs for over 100 years. We have been named by the UK’s National Institute for Health Research (NIHR), as one of the best hospitals providing opportunities for patients to participate in clinical research studies, with more than 800 studies open at any time, caring for over 3,000 patients.

Detailed job description and main responsibilities

DUTIES AND RESPONSIBILITIES

The scheduling of patients SACT treatment, and Outpatients appointments, communicating with patients and relatives both face to face and on the phone, ensuring patients receive their appointments in a timely manner. Other administration skills will be required.

It requires the individual to meet deadlines for appointments and targets, to communicate well with all members of the multidisciplinary team, patients, and their relatives and to act in a professional, courteous manor at all times.

KEY ROLE DIMENSIONS

Communication & Relationship Skills

• Exchange information with patients and staff on the admission and discharge of patients, both verbally and in written format
• Communicate complex information about chemotherapy appointment schedules to patients
• Communicate with patients who may be anxious, angry or upset
• Exchange relevant information with GPs and other health professionals
• Deal compassionately with distressing situations
• Liaise with other members of staff regarding case notes and patient visits
• Maintain patient confidentiality at all times

Analytical & Judgmental Skills

• Resolve issues arising in own role, such as cancellation of patient appointments and missing patient notes
• Use own initiative to liaise with clinical staff where necessary regarding patient queries
• Use patient information systems to assist patients and staff with solving issues
• Apply knowledge to correctly code treatment appointments and first definitive treatments
• Assess patients’ demographic details and alert management if they do not reach eligibility criteria for treatment in the NHS

Planning & Organizational Skills

• Plan for patient admissions, appointments, and discharge
• Clinic preparation to ensure that all clinical notes and forms are present
• Make alterations to clinic structure to accommodate arrival of unexpected patients
• Use the iQemo scheduling system to book patients for treatment.
• Re-arrange clinics to accommodate staff absence
• Ensure that annual leave does not occur at the same time as colleagues
• Provide cover for colleagues across the Division and at other trusts who deliver chemotherapy activity in times of sickness and annual leave – therefore will be familiar with systems and processes in all areas.

Physical Skills

• Work in patient information system, requiring standard keyboard skills
• Use office equipment including PCs, fax machine, and phones

Responsibility Patient/Client Care

• Provide comprehensive advice to patients/relatives regarding appointments
• Signpost patients to other areas of hospital

Responsibility Policy & Service Development

• Follow all relevant policy and legislation
• Work collaboratively with colleagues to ensure policies are adhered to

Responsibility Financial & Physical Resources

• Handle financial donations, frequently made by patients visiting the unit
• Ensure that office supplies are adequate, ordered and obtained for the smooth running of the unit

Responsibility Human Resources

• To provide induction support to new post holders
• Demonstrate workplace routines to less experienced members of staff

Responsibility Information Resources

• Update patient demographic details in patient information system
• Enter patient appointments and outcomes in patient information system
• Track patient notes in patient information system
• Print forms to attach to patient notes
• Print out daily clinic lists

Responsibility Research & Development

• Undertake surveys/audits as necessary to own work

Freedom to Act

• Post holder is expected to follow all relevant protocols, SOPs and standard practice.
• Administrative manager is available as point of reference for any queries and will meet regularly with staff
• Plan and organize own time and workload activity with prioritization
• Use own initiative to solve problems and answer staff and patient enquiries

Physical Effort

• Periods of time spent sitting at keyboard to input information
• Moving heavy sets of case notes around reception areas frequently during day

Mental Effort

• Concentration is required when making appointments and entering data on patient information system
• Constant interruptions from phone calls, patients presenting at reception and demands from other members of staff
• Unpredictable pattern of working due to arrival of unplanned patients, missing case notes, cancelled clinics, staff absence and patient illness

Emotional Effort

• Direct interaction with patients suffering from terminal illnesses
• Receiving phone calls from family members informing of the death or deterioration of patients
• Frequent exposure to distressed patients who are upset or angry

Working Conditions. Continuous use of VDU for patient management. Very busy reception area. Frequent exposure to physically ill patients in waiting area. This role requires occasional work at various Christie sites, and as such, candidates must have their own means of transport and possess a full UK driving licence.

Person specification

Qualifications

• Diploma or equivalent experience
• ECDL or equivalent

Experience

• Experience of administrative or clerical work including a customer-facing dimension
• Experience of working within the national health service.

Skills

• Excellent communication and interpersonal skills
• Good telephone manner
• IT literate
• Familiarity with Microsoft office applications.

Knowledge

• Knowledge of booking patient appointments and data recording systems
• Knowledge of medical terminology

Values

• Ability to demonstrate the organisational values and behaviours.
• Knowledge of the organisational values

Others

• Ability to work unsupervised
• Able to work under pressure
• Able to deal compassionately with distressing situations

The closing date for this post may be extended if there are insufficient applicants or brought forward if there is a high volume of applicants.

Application Information - If you have not heard from us within four weeks of the closing date, I regret that on this occasion your application will have been unsuccessful.

Sponsorship Information - We are an approved sponsoring organisation. Applications will be considered from applicants requiring sponsorship alongside all other applications. Please be aware, not all roles are eligible for sponsorship. You can review the list of eligible role and requirements on the government website.

Pre-Employment Checks - To confirm your suitability for the role, we will carry out pre-employment checks in line with NHS Employment Check Standards . These include:

• Identity verification
• Right to work check
• Disclosure and barring service (DBS)/Criminal record check (dependent on role, payment of this will be the applicants responsibility)
• Professional registration and/or qualification check
• Occupational health assessment
• Employment history and reference validation

All applicants external to The Christie NHS Foundation Trust will be required to provide their HMRC employment history to cover the most recent three years employment. This information will used to validate employment history andreferences.

If you require sponsorship, we will assess your eligibility based on current government guidance. If the role is not eligible and you cannot demonstrate your right to work, your conditional offer may be withdrawn.

If You're Offered the Role - you will be agreeing to The Christie NHS Foundation Trust transferring the information contained in this application to its preferred applicant management system. If you are offered a job information will also be transferred into the national NHS Electronic Staff Records system. Please note, all communication regarding your application will be made via email, please ensure you check your junk/spam folders as emails are sometimes filtered there.

The Inter-Authority Transfer (IAT) process is a critical and beneficial component of ESR and will form part of the recruitment process. In the event that you are successful following interview your previous NHS employment data, if applicable will be transferred from your current / most recent employer.

No Smoking Policy - You should be aware the Trust operates a No Smoking Policy and therefore employees are not permitted to smoke at work.

Additional Information - We want to ensure that everyone who works at the Christie or uses our services is welcomed, valued and treated with dignity and respect. The Christie values diversity and is committed to ensuring equal opportunities for all and fair representation across the organisation at all levels. In support of these commitments, we particularly welcome applications from Black, Asian and other ethnic minority people and people with disabilities for this post. Appointment will be only on merit.

We are committed to creating a balanced and diverse workforce. As such we welcome and encourage applications from people of all backgrounds. Together we will foster inclusion and tackle inequity and health inequalities in cancer care.

As users of the disability confident scheme,