Pharmacy Support Worker

The Christie NHS Foundation Trust; Manchester; On-site; GBP 19,000 - 23,000; Full time

Job summary

The Christie NHS Foundation Trust in Manchester is seeking a Pharmacy Support Worker to assist in inpatient and outpatient dispensaries, delivering a friendly and efficient service to patients and Trust colleagues. You will welcome patients, take prescriptions, signpost to hospital services, and support the wider pharmacy team with dispatch and information tasks.

A structured training programme with a mentor will guide your development.

Qualifications

• GCSEs in Maths and English at grade C or above.
• Ability to work as part of a team and learn on the job.
• Willingness to develop through structured training and mentoring.

Responsibilities

• Provide excellent patient care and ensure respectful service.
• Keep patient waiting times within KPIs.
• Communicate effectively with Christie Trust teams.
• Maintain confidentiality under Data Protection Act.
• Assist in training other colleagues within the team.
• Assist in packing and dispatching patient medication.

Skills

Team-player

Adaptable

Influencing skills

Problem solving

Effective communication

Inter-personal skills

Education

GCSE C or above in Maths and English

Job description

As a Pharmacy Support Worker, the post holder will be working in both the inpatient and outpatient dispensaries and have responsibilities for providing a friendly and efficient service to patients and Trust colleagues. The successful candidate will be required to work flexibly to support our busy Pharmacy Team.

The role is patient facing at times involving welcoming patients, providing information, receiving prescriptions, and signposting patients to other parts of the hospital.

The position also involves creating prescription requests via phone or computer systems, the dispatching of medication and general support to the wider pharmacy team.

Regardless of previous experience, a fully structured training programme we be provided and supported by a mentor within the team.

Possible career progression for suitable candidates for more senior roles throughout the business. The Christie Pharmacy are advocates of in-house career progression, providing career development opportunities to allow our team to enhance their skills and knowledge.

Whether you are currently working in a pharmacy setting or have an interest in creating a career within pharmacy, then we are looking for you to join our friendly and forward-thinking team.

Main duties of the job

As a Pharmacy Support Worker your main duties and responsibilities will include the following:

1. To always provide excellent patient care and ensure customer services are delivered in a manner that is appropriate, relevant, and respectful to all our patients.
2. To ensure waiting times for our patients are kept within agreed Key Performance Indicators
3. To effectively communicate with various Christie Trust teams in a positive and professional manner.
4. To maintain confidentiality of patients and any other relevant information in accordance with the Data Protection Act.
5. To work as a team player with within the pharmacy. Share your knowledge and skills, be flexible and willing to assist your colleagues.
6. Take personal responsibility to understand and support pharmacy line managers in the achievement of targets and deadlines.
7. Take personal responsibility to complete all required training and personal development.
8. To understand and comply with the Trust and TCP Ltd policies and professional standards.
9. To assist with the training of other colleagues within the team.
10. To assist patients and Trust colleagues, both face to face and via the telephone with medicine queries.
11. To assist in the pack up and dispatch of patient medication.
12. Photocopying and replenishment of patient information leaflets, warning labels and basic filing for both pharmacy departments.

Working for our organisation

The Christie Pharmacy Ltd Company (TCP) is a wholly owned subsidiary company, which is part of The Christie NHS Foundation Trust. The company was formed in December 2017 to provide a high-quality pharmacy service to both inpatients and outpatients of the Trust.

Our services include:

-dispensing and supplying medication to inpatients in wards and clinics
-supporting The Christie at Home service, allowing patients to receive certain cancer treatments from the comfort of their own home.
-providing bespoke medication for The Christie at Salford, The Christie at Oldham and fourteen other outreach sites
-advising patients who want to self-medicate.
-wholesale supplying medicines and devices to all wards on the Withington site

The Christie NHS Foundation Trust manages the Christie Hospital which is one of the largest cancer treatment centres in Europe. The Christie treats 40,000 patients per year, delivering over 30,000 chemotherapy treatments and is the first specialist hospital to be awarded ‘outstanding’ twice by the Care Quality Commission.

We are based in Manchester and serve a population of 3.2 million across Greater Manchester & Cheshire, but as a national specialist around 15% patients are referred to us from other parts of the country.

Detailed job description and main responsibilities

DUTIES AND RESPONSIBILITIES

As a Pharmacy Support Worker your main duties and responsibilities will include the following:

1) To always provide excellent patient care and ensure customer services are delivered in a manner that is appropriate, relevant, and respectful to all our patients.

2) To ensure waiting times for our patients are kept within agreed Key Performance Indicators.

3) To effectively communicate with various Christie Trust teams in a positive and professional manner.

4) To maintain confidentiality of patients and any other relevant information in accordance with the Data Protection Act.

5) To work as a team player with within the pharmacy. Share your knowledge and skills, be flexible and willing to assist your colleagues.

6) Take personal responsibility to understand and support pharmacy line managers in the achievement of targets and deadlines.

7) Take personal responsibility to complete all required training and personal development.

8) To understand and comply with the Trust and TCP Ltd policies and professional standards.

9) To assist with the training of other colleagues within the team.

10) To assist patients and Trust colleagues, both face to face and via the telephone with medicine queries.

11) To assist in the pack up and dispatch of patient medication.

12) Photocopying and replenishment of patient information leaflets, warning labels and basic filing for both pharmacy departments.

13) To liaise with Trust colleagues to ensure patients admitted to wards receive their medication within a timely manner.

14) To aid in the replenishment of essential pharmacy consumables, ensuring the dispensary is adequately stocked.

15) Demonstrates the agreed set of values and accountable for own attitude and behaviour.

16) To liaise with Trust colleagues to ensure patients admitted to wards receive their medication within a timely manner.

17) To aid in the replenishment of essential pharmacy consumables, ensuring the dispensary is adequately stocked.

18) Demonstrates the agreed set of values and accountable for own attitude and behaviour.

Qualifications

• GCSE C or above in Math’s and English

Skills

• Ability to work as a team-player.
• Ability to thrive in a challenging environment.
• Good influencing and negotiation skills
• Logical and capable of problem solving.
• Ability to communicate effectively.
• Excellent inter-personal skills

Values

• Ability to demonstrate the organisational values and behaviours

Other

• Honest and caring

Experience

• Microsoft Office Skills

The closing date for this post may be extended if there are insufficient applicants or brought forward if there is a high volume of applicants.
Application Information - If you have not heard from us within four weeks of the closing date, I regret that on this occasion your application will have been unsuccessful.

Sponsorship Information -We are an approved sponsoring organisation. Applications will be considered from applicants requiring sponsorship alongside all other applications.Please be aware, not all roles are eligible for sponsorship.You can review the list of eligible role and requirements on the government website.

Pre-Employment Checks -To confirm your suitability for the role, we will carry out pre-employment checks in line with NHS Employment Check Standards . These include:

• Identity verification
• Right to work check
• Disclosure and barring service (DBS)/Criminal record check (dependent on role, payment of this will be the applicants responsibility)
• Professional registration and/or qualification check
• Occupational health assessment
• Employment history and reference validation

All applicants external to The Christie NHS Foundation Trust will be required to provide their HMRC employment history to cover the most recent three years employment. This information will used to validate employment history andreferences.

If you require sponsorship, we will assess your eligibility based on current government guidance. If the role is not eligible and you cannot demonstrate your right to work, your conditional offer may be withdrawn.

If You're Offered the Role - you will be agreeing to The Christie NHS Foundation Trust transferring the information contained in this application to its preferred applicant management system. If you are offered a job information will also be transferred into the national NHS Electronic Staff Records system. Please note, all communication regarding your application will be made via email, please ensure you check your junk/spam folders as emails are sometimes filtered there.

The Inter-Authority Transfer (IAT) process is a critical and beneficial component of ESR and will form part of the recruitment process. In the event that you are successful following interview your previous NHS employment data, if applicable will be transferred from your current / most recent employer.

Sponsorship Information - We are an approved sponsoring organisation. Applications will be considered from applicants requiring sponsorship alongside all other applications. Please be aware, not all roles are eligible for sponsorship. You can review the list of eligible role and requirements on the government website.

No Smoking Policy - You should be aware the Trust operates a No Smoking Policy and therefore employees are not permitted to smoke at work.

Additional Information - We want to ensure that everyone who works at the Christie or uses our services is welcomed, valued and treated with dignity and respect.The Christie values diversity and is committed to ensuring equal opportunities for all and fair representation across the organisation at all levels. In support of these commitments, we particularly welcome applications from Black, Asian and other ethnic minority people and people with disabilities for this post. Appointment will be only on merit.

We are committed to creating a balanced and diverse workforce. As such we welcome and encourage applications from people of all backgrounds. Together we will foster inclusion and tackle inequity and health inequalities in cancer care.

As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.
The Christie NHS Foundation Trust is committed to the highest standards of ethical conduct and integrity in all our activities. We have a zero-tolerance approach to modern slavery in any of its forms, including slavery, servitude, forced or compulsory labour, and human trafficking. We are fully committed to acting ethically and with transparency in all our business dealings and relationships, and to implementing and enforcing effective systems and controls to ensure modern slavery is not taking place anywhere in our organisation or supply chains.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.