System Support Specialist

CEVA Logistics; Chipping Warden; Hybrid; GBP 32,000 - 54,000; Full time

Benefits offered by this job

Pension

Life assurance

Holiday buy scheme

Job summary

CEVA Logistics is seeking a Systems Support Specialist for its Finished Vehicle Logistics team in Chipping Warden. You will provide day‑to‑day support, maintenance and continuous improvement of operational systems across the function in a Monday‑to‑Friday hybrid role.

You will investigate and resolve issues, support upgrades and testing, deliver user training and help drive digital transformation while ensuring data accuracy and system performance.

Qualifications

• Significant experience supporting business-critical systems in logistics or related environments.
• Experience providing 1st and 2nd line application support to business users.
• Experience with system administration, user access, master data and configurations.
• Strong troubleshooting skills for system and data issues.
• Experience with system implementations, upgrades, testing and deployments.
• Desirable: Power BI, SQL experience.
• Experience delivering user training and supporting system adoption.
• Understanding of UAT, defect management and change control processes.
• Ability to identify process improvements and translate needs into system solutions.
• Strong communication and stakeholder management skills.

Responsibilities

• Provide first and second-line support for operational systems and applications across Finished Vehicle Logistics.
• Act as the main contact for system queries, incidents and service requests.
• Investigate and resolve system issues, escalating as needed.
• Manage user accounts, access permissions, system configurations and master data; support testing and upgrades.
• Deliver user training and create clear system guides and documentation.
• Monitor data accuracy and system performance to ensure reliability.
• Collaborate with operational teams to implement system and process improvements.
• Support automated processes to improve efficiency across systems.
• Liaise with software vendors and third-party providers for issues and enhancements.
• Maintain incident logs and change documentation; promote best practices and adoption across the business.
• Provide systems support across Compound, Workshop, Transport, Customer Management and Finance teams.

Skills

System administration

1st/2nd line support

Power BI

SQL

User training

Stakeholder management

Tools

Power BI

SQL

Job description

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

At CEVA Logistics, we Rise in Motion. Your career is always on the move, growing as fast and as far as your ambition takes you. Join a global team of nearly 200 nationalities, shaping the future of global trade, moving essential goods, forging new paths, and pushing boundaries to serve an ever-changing world. The pace is fast, the challenges are real, but the rewards are greater: growth, purpose, and the chance to make a meaningful impact. This is more than a job. It’s a journey on which you rise.

YOUR ROLE

Our Finished Vehicle Logistics team, based in Chipping Warden, is looking for a Systems Support Specialist who will be responsible for the day-to-day support, maintenance, and continuous improvement of operational systems across the Finished Vehicle Logistics function.

This is Monday to Friday, hybrid role.

WHAT ARE YOU GOING TO DO?

• Provide first and second-line support for operational systems and applications across Finished Vehicle Logistics.
• Act as the main point of contact for system queries, incidents and service requests.
• Investigate and resolve system issues, escalating complex problems to IT teams, vendors or global support where required.
• Manage user accounts, access permissions, system configurations and master data. Support system testing, upgrades, implementations and digital transformation projects.
• Deliver user training and create clear system guides and documentation.
• Monitor data accuracy and system performance, ensuring systems remain reliable and fit for purpose.
• Work with operational teams to identify and implement system and process improvements.
• Support the introduction of automated and system-driven processes to improve efficiency.
• Liaise with software vendors and third-party providers to resolve issues and support enhancements.
• Maintain accurate support records, incident logs and change documentation.
• Promote best practice system usage and support effective user adoption across the business.
• Provide systems support across Compound, Workshop, Transport, Customer Management and Finance teams.

WHAT ARE WE LOOKING FOR?

• Significant experience supporting business-critical systems, ideally within logistics, automotive, transport, supply chain or a similar operational environment.
• Experience providing first and second-line application support to business and operational users.
• Experience with system administration, user access, master data and system configuration.
• Strong troubleshooting skills, with the ability to investigate and resolve system and data-related issues.
• Experience supporting system implementations, upgrades, testing and deployments.
• Experience with Power BI, reporting tools or SQL is desirable.
• Experience delivering user training, onboarding and supporting system adoption.
• Understanding of UAT, defect management and change control processes.
• Ability to identify process improvements and translate business needs into effective system solutions.
• Strong communication and stakeholder management skills, with the ability to manage multiple priorities in a fast-paced, customer-focused environment.

WHAT DO WE HAVE TO OFFER?

With a genuine culture of reward and recognition, we want our employees to grow, develop and be part of our journey.

• competitive annual leave entitlement with a fantastic holiday buy scheme
• pension
• life assurance

ABOUT TOMORROW

We value your professional and personal growth. That's why we share plenty of career opportunities for you to thrive within CEVA. Join CEVA for a challenging career.