System Support Specialist

American President Lines; Banbury; Hybrid; GBP 38,000 - 52,000; Full time

Benefits offered by this job

Holiday entitlement

Pension and life assurance

Job summary

CEVA Logistics is seeking a System Support Specialist in Banbury. The role covers day-to-day support, maintenance, and continuous improvement of operational systems across Finished Vehicle Logistics.

It is a Monday–Friday hybrid position based in the UK. You will provide first and second-line support for critical systems, act as the primary contact for incidents, and work with IT and vendors to resolve issues while driving system upgrades and process improvements.

Qualifications

• Significant experience supporting business-critical systems, ideally within logistics or supply chain.
• Experience providing first and second-line application support to business users.
• Experience with system administration, user access, master data and configurations.

Responsibilities

• Provide first and second-line support for operational systems and applications.
• Act as main contact for system queries, incidents and service requests.
• Investigate and resolve system issues and escalate to IT/vendors when needed.
• Manage user accounts, access permissions, configurations and master data; support testing and upgrades.
• Deliver user training and create system guides and documentation.

Skills

System administration

Power BI

SQL

Troubleshooting

User training

Stakeholder management

Tools

Power BI

SQL

Job description

Banbury, GB

System Support Specialist

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

At CEVA Logistics, weRise inMotion. Your career is always on the move, growing as fast and as far as your ambition takes you. Join a global team of nearly 200 nationalities, shaping the future of global trade, moving essential goods, forging new paths, and pushing boundaries to serve an ever-changing world. The pace is fast, the challenges are real, but the rewards are greater: growth, purpose, and the chance to make a meaningful impact. This is more than a job. It’s a journey on which you rise.

YOUR ROLE

Our Finished Vehicle Logistics team based in Chipping Warden, is looking for a Systems Support Specialist who will be responsible for the day-to-day support, maintenance, and continuous improvement of operational systems across the Finished Vehicle Logistics function.

This is Monday to Friday, hybrid role.

WHAT ARE YOU GOING TO DO?

• Provide first and second-line support for operational systems and applications across Finished Vehicle Logistics.
• Act as the main point of contact for system queries, incidents and service requests.
• Investigate and resolve system issues, escalating complex problems to IT teams, vendors or global support where required.
• Manage user accounts, access permissions, system configurations and master data. Support system testing, upgrades, implementations and digital transformation projects.
• Deliver user training and create clear system guides and documentation.
• Monitor data accuracy and system performance, ensuring systems remain reliable and fit for purpose.
• Work with operational teams to identify and implement system and process improvements.
• Support the introduction of automated and system-driven processes to improve efficiency.
• Liaise with software vendors and third-party providers to resolve issues and support enhancements.
• Maintain accurate support records, incident logs and change documentation.
• Promote best practice system usage and support effective user adoption across the business.
• Provide systems support across Compound, Workshop, Transport, Customer Management and Finance teams.

WHAT ARE WE LOOKING FOR?

• Significant experience supporting business-critical systems, ideally within logistics, automotive, transport, supply chain or a similar operational environment.
• Experience providing first and second-line application support to business and operational users.
• Experience with system administration, user access, master data and system configuration.
• Strong troubleshooting skills, with the ability to investigate and resolve system and data-related issues.
• Experience supporting system implementations, upgrades, testing and deployments.
• Experience with Power BI, reporting tools or SQL is desirable.
• Experience delivering user training, onboarding and supporting system adoption.
• Understanding of UAT, defect management and change control processes.
• Ability to identify process improvements and translate business needs into effective system solutions.
• Strong communication and stakeholder management skills, with the ability to manage multiple priorities in a fast-paced, customer-focused environment.

WHAT DO WE HAVE TO OFFER?

With a genuine culture of reward and recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package that includes competitive annual leave entitlement with a fantastic holiday buy scheme, pension and life assurance. There’s no doubt that you will be compensated for your hard work and commitment so if you’d like to work for one of the top Logistics providers in the world then please do get in touch to find your next role.

ABOUT TOMORROW

We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. Join CEVA for a challenging career.

CEVA Logistics UK&I is committed to attracting, acquiring and retaining the best possible candidates in an equal and inclusive way that is consistent with employment legislation and best practice. We aim to select the best available person for every vacancy irrespective of age, disability, colour, race, nationality, ethnic or national origin, religion or belief, political beliefs, sex, sexual orientation, gender reassignment and marital or civil partnership status. Please note that candidates will be subject to the necessary right to work checks for the UK and Ireland.