System Support Manager

DiverseJobsMatter; Hounslow; On-site; GBP 45,000 - 65,000; Full time

Job summary

A leading company is seeking a System Support Manager at Heathrow Airport. Responsible for managing operations within the Systems and Standards Support portfolio, this role requires strong project management and IT skills to ensure system reliability and compliance. The ideal candidate will thrive in a complex operational environment and maintain effective collaboration across teams.

Benefits

Unlimited standby tickets on flights

Discounted airfares for employees

Opportunities for development and progression

Qualifications

• Proven track record in delivering IT projects.
• Strong communication skills with various stakeholders.
• Experience in resource planning and operational delivery is desirable.

Responsibilities

• Oversee daily operations within the Systems portfolio.
• Provide end-user support and root cause analysis for incidents.
• Lead system-related projects for Operational Planning.

Skills

System Support

Project Management

Data Governance

Stakeholder Communication

Agile Principles

Cross-functional Collaboration

Tools

ITIL

KITC Standards

Job description

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Location: Heathrow Airport (LHR), Hounslow, UK

Employment Type: Full-time, Permanent

Overview

Our client is seeking a Systems and Standards Support Manager to support the Operations Planning Governance and Change Department. This department plays a critical role in managing the strategy, development, and maintenance of Resource Planning and Delivery Systems across key operational areas, ensuring their reliability, compliance, and effectiveness.

Key Responsibilities

• Oversee daily operations within the Systems and Standards portfolio
• Guide team members, ensuring issues are resolved promptly and efficiently
• Ensure compliance with standards for system configuration, maintenance, and troubleshooting
• Provide end-user support and perform root cause analysis for system incidents
• Coordinate with IT teams and partners to identify and implement improvements
• Support system upgrades, testing, and documentation
• Maintain secure, compliant processes and ensure regulatory standards are met
• Monitor system performance and user satisfaction metrics
• Lead and coordinate system-related projects for Operational Planning
• Test new functionality before deployment and stay informed on relevant technologies

Candidate Profile

• Demonstrated enthusiasm for system support within complex operational environments
• Ability to assess business needs and deliver effective system recommendations
• Strong cross-functional collaboration and project management capabilities
• Commitment to data governance, system security, and agile delivery principles
• Comfortable handling and interpreting data for insightful reporting
• Organised, methodical, and results-driven with an engaging and collaborative approach

Experience and Skills Required

• Proven track record in delivering IT projects on time and within budget
• Strong communication skills and ability to work with stakeholders at all levels
• Familiarity with ITIL frameworks, governance models, and KITC standards
• Proficiency in project management and analytical techniques
• Experience in resource planning and operational delivery (desirable)
• Staff travel benefits including unlimited standby tickets on flights
• Up to 30 discounted airfares annually for the employee, friends, and family
• Opportunities for development and progression across the organisation

Diversity and Inclusion

Our client values diversity and is committed to fostering an inclusive environment where all individuals can thrive and bring their full selves to work. Applications from all backgrounds are strongly encouraged.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  General Business

• Industries

  Operations Consulting

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