System Optimisation Lead

IF Recruitment Ltd; Greater London; Hybrid; GBP 55,000 - 90,000; Full time

Job summary

IF Recruitment Ltd is seeking a capable professional to support, implement, configure, and optimise business-critical systems across transformation initiatives. The role requires experience in user acceptance testing, scaling up adoption, and hosting training workshops & refresher workshops.

This hybrid role is based 3 days onsite in either London or Leeds. You will lead, upgrade, test, and support enterprise systems, while liaising with vendors and delivering coaching to business users to

Qualifications

• Experience in organisational design, transformation or change.
• Experience leading technology-driven change or large-scale system implementations.
• Experience delivering user training, coaching and guidance on system functionality and best practices.
• Strong stakeholder management and communication skills with both technical and non-technical audiences.
• Experience working within Public Sector is desirable.
• OrgVue knowledge advantageous.

Responsibilities

• Lead the implementation, configuration, and ongoing support of enterprise systems and applications.
• Perform system upgrades, updates, patching activities, and configuration changes to ensure platforms remain secure and optimised.
• Act as the technical subject matter expert for assigned systems, providing guidance and best practice recommendations to stakeholders.
• Troubleshoot, investigate, and resolve system issues across Front End and Back End environments.
• Liaise with third-party vendors and software providers to manage incidents and maximise system functionality.
• Review and optimise system performance, configurations, workflows, and integrations to improve user experience and operational efficiency.
• Support testing activities, including system, integration, user acceptance, and post-implementation testing.
• Deliver training, coaching, and user support to colleagues and business users to improve adoption and utilisation of system functionality.
• Build strong working relationships with internal stakeholders, technical teams, suppliers, and programme delivery teams.
• Provide regular reporting, updates, and management information to stakeholders and project teams.

Skills

Organisational design

Transformation

Change management

Stakeholder management

Public Sector experience

OrgVue knowledge

Education

Bachelor’s degree or equivalent

Tools

OrgVue

Job description

The Role:

The successful candidate will be responsible for supporting, implementing, configuring, and optimising business-critical systems across a range of transformation initiatives. Please note the software has already been implemented. Candidates must have experience in user acceptance testing, scaling up adoption and hosting training workshops & refresher workshops.

Responsibilities:

• Lead the implementation, configuration, and ongoing support of enterprise systems and applications.
• Perform system upgrades, updates, patching activities, and configuration changes to ensure platforms remain secure and optimised.
• Act as the technical subject matter expert for assigned systems, providing guidance and best practice recommendations to stakeholders.
• Troubleshoot, investigate, and resolve system issues across both Front End and Back End environments.
• Liaise directly with third-party vendors and software providers to manage incidents, resolve technical issues, and maximise system functionality.
• Review and optimise system performance, configurations, workflows, and integrations to improve user experience and operational efficiency.
• Support testing activities, including system, integration, user acceptance, and post-implementation testing.
• Deliver training, coaching, and user support to colleagues and business users to improve adoption and utilisation of system functionality.
• Build strong working relationships with internal stakeholders, technical teams, suppliers, and programme delivery teams.
• Provide regular reporting, updates, and management information to stakeholders and project teams.

Essential Skills:

• Experience in organisational design, transformation or change.
• Demonstrated experience in leading technology-driven change or large-scale system implementations.
• Experience delivering user training, coaching, and guidance on system functionality and best practices.
• Strong stakeholder management and communication skills with the ability to engage both technical and non-technical audiences.
• Experience working within Public Sector is desirable
• Orgvue knowledge advantageous

This role is a hybrid role and can be based 3 days onsite in either London or Leeds.