Switchboard Supervisor

Transformationunitgm; Doncaster; On-site; GBP 24,000 - 26,000; Full time

Job summary

An exciting opportunity for a Switchboard Supervisor at Doncaster Royal Infirmary. The role requires excellent communication skills and the ability to manage a busy switchboard service. Candidates should have supervisory experience and be flexible with working hours to meet the needs of a 24/7 service.

Benefits

NHS Pension Scheme

Generous holiday entitlement

Comprehensive health and wellbeing support

Discounts on restaurants and shopping

Qualifications

• Experience of Microsoft Office packages including Word, Outlook and Excel.
• Commitment to continuous personal and professional development.
• Evidence of customer care / customer service training/qualification.

Responsibilities

• Operate the switchboard and ensure operational needs are met.
• Manage staff rotas across a 24/7 service.
• Provide high-quality customer service under pressure.

Skills

Interpersonal skills

Communication skills

Organisational skills

Customer service skills

Multi-tasking

Education

Good level of education including English and Maths at GCSE grade C

Tools

Microsoft Office

Job description

Employer Doncaster and Bassetlaw Teaching Hospitals NHS Foundation Trust Employer type NHS Site Doncaster Royal Infirmary Town Doncaster Salary £24,625 - £25,674 Pro Rata Per Annum Salary period Yearly Closing 11/06/2025 23:59

Switchboard Supervisor

Band 3

Job overview

An exciting opportunity has arisen for a Switchboard Supervisor to join the Telecoms team. Based at our Doncaster Royal Infirmary site with travel occasionally required to our other sites as necessary.

Do you feel you could fulfil this varied and challenging role?

The successful candidate will have excellent interpersonal and communication skills, a calm positive attitude along with good organisational and high quality customer service skills. It is important that the post holder is able to multi-task and work under pressure as well as deal with any emergency situations which may arise.

Main duties of the job

The successful candidate will normally work Monday to Friday but in line with Switchboard being a 24/7 service, there is a requirement to be flexible in your approach and hours of attendance, including evenings, nights and occasional weekends to meet the needs of the service. On occasions there may be a requirement to undertake additional hours to meet business requirements.

There will be times when you will be required to ‘operate’ the switchboard, to ensure the operational needs of the service are met therefore, it would be preferable that you have previous experience of Switchboard or Call centre working. Training on the Openscape IP Telephony Switchboard and associated local systems will be provided as required.

Experience with computer packages would be advantageous.

Working for our organisation

DBTH is one of Yorkshire’s Leading acute trusts, serving a population of more than 440,000. Our services are based over three main hospital sites and several additional services employing over 7,000 colleagues.

At DBTH we have a comprehensive framework of behaviours that guide us in our daily working lives, these form the DBTH Way. We pride ourselves on our commitment to the values of We Care and now the DBTH Way builds upon these foundations, providing further clarity on what it means to embody these values in our everyday interactions.

As an organisation that supports flexible working, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

As an equal opportunities employer, we encourage applicants from all sectors of the community, particularly from under-represented groups including those with disabilities, members of our ethnic minorities and LGBTQ+ communities.

We offer a range of benefits to support our people including:
• Extensive range of learning opportunities
• NHS Pension Scheme
• Generous holiday entitlement in line with Terms & Conditions
• Comprehensive health and wellbeing support
• NHS Car Lease schemes and a range of salary sacrifice scheme
• Discounts on restaurants, getaways, shopping and finance through external providers.

Detailed job description and main responsibilities

Please see attached to the advert a job description and person specification for further details. Please ensure you read both documents carefully.

Please note, if your application is successful you will be required to present original certificates of qualifications that are listed in the person specification under essential.

Certificate of sponsorship

Applications from individuals who require a Skilled Worker sponsorship to work in the UK are welcome and will be considered alongside all other applicants. For further information and to check your eligibility for this post please following the link UK Visas and Immigration - GOV.UK . Please note that from April 9th 2025, band 2 & 3 entry roles are no longer eligible for sponsorship.

Person specification

Qualifications & Training

• Good level of education including English and Maths at GCSE grade C or equivalent qualification or experience.
• Experience of Microsoft Office packages including Word, Outlook and Excel.
• Commitment to continuous personal and professional development.
• Evidence of recent learning.
• Evidence of customer care / customer service training/qualification.

Knowledge & Experience

• Supervisory Experience.
• Worked on PC screen based Switchboard system (or similar).
• Admin & Clerical Experience.
• Previous experience working in a Hospital or NHS Service setting.
• To have been involved with departmental developments.
• Computer / IT Skills.
• Experience of using HealthRoster.
• Experience of managing staff rotas.

Personal Attributes & Skills

• Willing to learn and promote the facilities available on Switchboard.
• Ability to train and motivate staff.
• Demonstrate clear commitment to the team approach; exchanging ideas and supporting colleagues in their ongoing development.
• Seeks to develop an understanding of different groups and individuals and ensures equitable and appropriate treatment for all.
• Ability to communicate with all levels of staff/customers both internal and external; taking into account personal responsibility for data protection.
• Capable of dealing with a range of personalities and situations in a tactful and diplomatic manner. Able to work in a logical and practical manner and maintain a calm approach in pressure situations.
• Capable of prioritising and managing own workload, and work without direct supervision.
• Ability to adapt to changes in technology and pass on that knowledge to all colleagues.
• Exercise good judgement; use own initiative.
• Able to work cross-site to provide Supervisory cover as required.
• Flexible in working hours to cover/supervise Switchboard 24 hours, 7 days a week if necessary
• Ability to organise staff rotas across a 24/7/365 service.

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Use of Artificial Intelligence (AI) when writing job applications

If you choose to use AI or other tools to assist in writing your application, it's essential to personalise this information, particularly your supporting statement.

While AI can help streamline the writing process, these tools cannot fully grasp the context or requirements of the job you’re applying for, nor can they accurately reflect your skills, knowledge, and experience. It is crucial that you personalise your supporting statement by articulating these in your unique voice.

Relying solely on AI to write your application or supporting statement is not advocated by DBTH and could negatively impact your chances of success in the application process.

1. Usually lack relevance and fail to address the key criteria outlined in the job description and person specification. may come across as generic and fail to distinguish you from other applicants.
2. May be ambiguous or open to misinterpretation. Without careful review and editing, the supporting statement could convey messages that are unclear or misconstrued by hiring managers
3. May include qualifications, skills, knowledge or experience that you do not possess, potentially leading to misrepresentation.

• Please note that all correspondence will be sent you to via email. If you are offered a job, information will be transferred into the national NHS Electronic Staff Records system. In submitting an application form, you authorise our Trust to confirm any previous NHS service details via the ESR IAT process should you be appointed.
• We reserve the right to close down this advert early should there be a high number of applicants.
• The Trust is committed to its obligations in accordance with the Equality Act 2010, and we positively encourage applications from all sections of the community.
• All employment with the Trust is subject to a number of NHS Employment Checks being met to a satisfactory standard including verification of identity, eligibility to work in the United Kingdom, references and qualifications in addition to professional registration, a disclosure and barring records check and occupational health check if these are deemed to be a requirement for the position to be undertaken. The Trust is now passing the charge for undertaking a DBS check on to candidates in the event that they are successfully appointed into the post for which they have applied. Please note that this check will be charged for in two instalments when you commence employment with Doncaster & Bassetlaw Teaching Hospitals NHS Foundation Trust. By applying for this vacancy you are agreeing to this undertaking in the event you are successfully appointed.

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