Switchboard Operator - York

York and Scarborough Teaching Hospitals NHS Foundation Trust; York and North Yorkshire; On-site; GBP 26,000 - 27,000; Full time

Benefits offered by this job

NHS Pension Scheme

27–33 days annual leave

EAP (Employee Assistance Programme)

Flexible working from day one

Job summary

York Teaching Hospital NHS Foundation Trust is seeking a flexible Switchboard Operator to join York Hospital. The role is based in York, with a 24-hour service and a four-week rostering pattern including days, nights, weekends and bank holidays.

This Band 3 permanent position requires prior switchboard exposure; training will be provided. The post offers pro-rata NHS terms, with a salary in the NHS banding range and opportunities for development within the facilities management division.

Qualifications

• Good level of communication skills.
• Experience handling confidential information.
• Experience in NHS office/administrative environment.

Responsibilities

• Handle emergency calls calmly over the bleep system.
• Operate switchboard and internal/external communications.
• Deal with enquiries professionally, offer help over the phone.
• Update ARC system and chase information with relevant contacts.
• Perform administrative duties and manage switchboard emails and on-call rota.
• Replace pagers/bleeps and batteries as faults are reported.

Skills

Communication skills

Confidential information handling

Education

English & Maths C or equivalent

NHS office/admin experience

Experience as telephonist/receptionist

Tools

Windows-based computer systems

Job description

Main area Switchboard Operator Grade Band 3 Contract Permanent: Successful probation will also give the option to join the Bank for as and when hours Hours Part time - 14 hours per week (These hours are part of a four week rolling rota, Week 1 Monday 06:00-14:00, Week 2 Monday 06:00-14:30 & Thursday 08:30-17:30, Week 3 Wednesday 06:00-14:00, Thursday 08:30-17:30 & Friday 06:00-14:00 & Week 4 Thursday 08:30-17:30) Job ref 419-8360062-SO-FM

Employer York Teaching Hospital Facilities Management’ Employer type NHS Site York Hospital Town York Salary £25,760 - £27,476 pro rata Salary period Yearly Closing 11/11/2026 23:59

Switchboard Operator - York

Band 3

Please note that contact with applicants will usually be by email, and so please check all of your mail folders regularly (unfortunately some providers filter our messages into junk mail folders).

Our Values

• We are KIND
• We are OPEN
• We pursue EXCELLENCE

We are looking for applications from people who share our values to help make us a valued and trusted partner within our care system, that delivers safe effective care to our local population.

Job overview

Contract - Permanent

Base - York

We are looking to recruit a flexible, enthusiastic, friendly, self-motivated Switchboard Operator Based in York Hospital. Some switchboard experience would be an advantage, but training will be given.

The switchboard is a 24 hour service that runs seven days a week; this is therefore a job that would suit candidates who enjoy the flexibility of working different shifts.

The shift patterns include; days, nights, weekends and bank holidays. Please note: The working pattern for this vacancy will be rostered over a 4 week rota.

You will need to have the ability to use your initiative when lone working, and maintain a professional, confidential and patient cultured approach at all times.

Main duties of the job

• You will be expected to deal with emergency calls in a calm and efficient manner over the emergency bleep system
• To operate switchboard and communication systems, liaising and negotiating with internal and external callers
• To deal and resolve (wherever possible) all enquiries in a professional manner, acting as help and advice and dealing with the public on the phone
• To update and process electronic information onto the ARC system as and when required, chasing updated information by contacting consultants, secretaries, departments, IT etc
• Administrative duties as well as taking calls, which include processing the information sent to the Switchboard Email Group and writing up the doctors on call rota, and accurate logging of the Trust taxi usage
• Dealing with people face to face to re-programme and issue replacement pagers/bleeps when faults are reported, and replace batteries for paging equipment

Working for our organisation

To find out more about working for our Trust, please visit:

We offer a range of benefits to support our staff including:

Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants

27 days holiday rising to 33 days (depending on NHS Trust service)

A variety of different types of paid and unpaid leave covering emergency and planned leave

Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme

NHS Car Lease scheme and Cycle to Work scheme

An extensive range of learning and development opportunities

Discounts on restaurants, getaways, shopping, motoring, cinema and finance from a range of providers

For further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages.

Detailed job description and main responsibilities

A full description of the role is available in the attachment: job description.

Please note that if a high number of applications are received this advert may close early. You are advised to submit your application at the earliest opportunity.

Working for the Trust

Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.

Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact: yhs-tr. [e-mail].

As p art of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.

Armed Forces Friendly Employer

We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britain’s Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.

Person specification

Education, Qualifications and Training

• English & Maths C or equivalent
• Previous office / administrative experience in a NHS environment.
• Previous experience in a similar role i.e. telephonist, receptionist etc

Skills & Attributes

• Good level of communication skills
• Experience of dealing with confidential information.

Aptitude & Personal Qualities

• Ability to adapt to various situations over the telephone

Experience and Knowledge Required

• Experience of Windows based computer systems.

York Teaching Hospital Facilities Management LLP (YTHFM LLP) provides a full range of estates and facilities services to York Teaching Hospital NHS Foundation Trust, together with project management for capital investments. YTHFM LLP is a partnership between York Teaching Hospital NHS Foundation Trust and Northumbria Healthcare Facilities Management Limited.

New starters will be employed by YTHFM and not directly by the NHS, however, they will enjoy the same terms and conditions as NHS staff covered by Agenda for Change. YTHFM employees have access to the NHS pension scheme.

For further information about York Teaching Hospital Facilities Management type ythfm.co.uk in your internet search bar.

Please note that some of our substantive vacancies may be availableon a smaller number of hours than advertised. If you would be interested in applying on this basis, we would encourage you to contact the appointing manager to enquire further.

DBS Checks

Please be aware that all new employees starting work with us will be charged for the cost of their DBS check if it is required for the role. The cost will be deducted from your salary either in 1 payment or over a six month period once you start employment. By applying you are agreeing to this undertaking. If you are successful you will be asked to confirm if you wish to pay in one amount or in instalments. The charges are currently £26.45 for a standard check and £47.45 for an enhanced check. The level of check will be determined by the post you are applying for.

Please note that Volunteers and Bank only staff will not be charged.

The Disclosure and Barring Service (DBS) offers a confidential checking service for transgender applicants in accordance with the Gender Recognition Act 2004. This is known as the sensitive applications route, and is available for all levels of DBS check - basic, standard and enhanced.

The sensitive applications route gives transgender applicants the choice not to have any gender or name information disclosed on their DBS certificate that could reveal their previous identity. To contact the sensitive applications team, please telephone [phone] or email [e-mail] .

Use of Artificial Intelligence (AI)

Please note, the selection processes at York Teaching Hospital Facilities Management are in place to ensure we recruit candidates with the right skills and values. We remain vigilant against candidates who misuse these tools to generate an application that doesn’t accurately reflect their skills. You will be required to acknowledge that you are aware of this before submitting your application.

Agile and Flexible Working

We are committed to helping all staff balance their work with other commitments and have recently launched our new Agile and Flexible Working policy to support this, entitling all staff to request flexible working from day one - for all posts. We encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.

Employee Assistance Programme (EAP)

All our employees have access to a free, confidential counselling and wellbeing support service. Our EAP is available 24/7, 365 days a year.

A bit more about us and the surrounding area

York and Scarborough Teaching Hospitals NHS Foundation Trust is situated in a fantastic part of the country that is home to two national parks, a beautiful coastline, and the city of York - consistently voted one of the best places to live in the UK. We provide a comprehensive range of acute hospital and specialist healthcare services for approximately 800,000 people living in and around York, North Yorkshire, North East Yorkshire and Ryedale - an area covering 3,400 square miles.

Our annual turnover is approaching £0.5bn. We manage eight hospital sites and have a workforce of around 10,000 staff working across our hospitals and in the community.

Sponsorship

Please note that, under current Home Office Immigration Rules, sponsorship is not available for all roles we advertise. Applicants who require sponsorship may wish to check the requirements for this position by reviewing the criteria on the GOV.UK website: https://www.gov.uk/check-uk-visa .

Employer certification / accreditation badges

Name Laura Blissett Job title Customer Service Manager Email address [e-mail] Telephone number 01904 725298 Additional information

If you would like an informal discussion to understand more about the role, please contact Laura Blissett on 07385 417417.