Switchboard Operator Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust

Wigan Wrightington and Leigh Nhs Foundation Trust; Greater Manchester; On-site; GBP 10,000 - 40,000; Part time

Job summary

An established industry player in healthcare is seeking a dedicated part-time telephonist to join their busy Switchboard Department. This role is vital for ensuring continuous communication services for patients and staff, requiring flexibility to cover shifts in a 24/7 environment. The ideal candidate will possess excellent telephone handling skills, a strong ability to monitor alarms, and a commitment to providing high-quality service. Join a team that values staff engagement and patient care, and be part of a supportive environment where your contributions truly matter.

Qualifications

• Experience in handling telephone queries is essential.
• Previous switchboard experience in a hospital is desirable.

Responsibilities

• Provide a comprehensive telephone operator service to all Trust sites.
• Respond to emergency situations and monitor alarm systems.

Skills

Telephone handling

Flexibility

Alarm monitoring

Communication skills

IT knowledge

Education

Previous switchboard experience

Experience in acute hospital settings

Tools

Bleep systems

Paging systems

Windows IT

Job description

We are looking for a part time telephonist (25-hour post) in busy Switchboard Dept. with flexibility to cover shifts over a 24-hour period working rostered shifts.

The postholder will be expected to work with a very flexible approach to provide assistance as required in the busy Switchboard Dept to ensure a continuous service for our patients & staff.

Working days will be discussed at interview, rotas over a 4-week pattern.

Only applicants who can work with flexibility to apply please.

If you would like to arrange a visit to see what is involved in the wonderful Switchboard Team, please contact the recruiting manager who will arrange a mutually convenient time for your visit.

This vacancy is open to all internal and external candidates. NHS Employees should ideally secure their manager’s agreement for a secondment arrangement prior to applying, as this will be a condition of any offer made. This vacancy is advertised on a fixed term basis for 6 months to cover for long term absence. Whilst this post is advertised on a fixed term / secondment basis there is the potential that this post may become permanent in the future.

*Applicants who have already received feedback that they are unsuitable for the position need not apply - unless they have taken steps to strengthen their application to demonstrate and evidence how you meet the essential criteria since that decision.*

To provide a comprehensive & confidential telephone service to support the daily activity of the Hospital Trust. Experience of handling telephone queries & ensuring a high-quality response to incoming calls from external & internal sources is essential. Experience of monitoring & addressing alarm signals, using bleep systems & liaison with various departments is also valuable but not essential.

Ensuring provision of an efficient & responsive communications service to staff, patients & customers.

Expected to have a flexible attitude towards working hours & covering other members of the Switchboard team at short notice.

Previous switchboard experience desirable, preferably in an acute hospital, & an excellent telephone manner is required.

Knowledge of IT and Windows desirable.

Monitoring of alarms & dealing with emergencies.

We operate 24 hours over 7 days a week. Flexibility is essential ensuring the provision of service in emergency situations.

Choose Well – Choose WWL.

Wrightington, Wigan and Leigh NHS Foundation Trust are the proud providers of acute hospital and community services to the people of the Wigan Borough and surrounding areas. At WWL, we value our staff believing that ‘happy staff, makes for happy patients’. We have a recognised track record in staff engagement and living our values.

WWL are committed to placing the patient at the heart of everything we do, and in the provision of safe, effective care that acknowledges and ensures dignity. We are seeking to recruit people who share our values and beliefs.

Please note that senior positions (AFC band 8A or above) may be expected to participate in an on-call rota, if the role is predominantly operational.

Key results from the job holder

1. Provide a comprehensive Telephone Operator Service to all Trust sites, including Directory Enquiries, across the full range of services for patients, staff and visitors.
2. Receive and direct as appropriate all incoming and outgoing calls.
3. Receive and accurately pass on messages between callers, other Operators and the Switchboard Supervisors.
4. Monitor Alarm Systems requiring action to be initiated by the Operator in accordance with the instructions shown or indicated.
5. Respond to any Emergency situation, including Cardiac Arrest, Fire Security, Flood and Major Incident as instructed.
6. Reception type duties including dealing with enquiries from Trust staff and Contractors providing service to the Trust.
7. Retention of Keys in a secure system, issuing to authorised staff and maintaining appropriate records of issue and return.
8. Operation, including test protocols, of internal and external Paging Systems.
9. Maintain records of On Call provision by Departments.

This advert closes on Sunday 29 Dec 2024.