Switchboard Operator/ Receptionist

Joseph Chamberlain Sixth Form College; Birmingham; On-site; GBP 23,000 - 28,000; Full time

Job summary

Joseph Chamberlain Sixth Form College is seeking a highly organised Switchboard Operator and Receptionist to join the Front of House team. You will greet visitors, staff and students, and provide a wide range of administrative support to the reception and Assistant Principal.

The role requires excellent customer service, the ability to multitask across telephone and in-person enquiries, and flexible, professional conduct to help ensure a smooth, welcoming front desk experience.

Qualifications

• Experience in front of house or reception is desirable.
• Strong customer service and communication skills.

Responsibilities

• Welcome and deal with visitors, staff and students and provide a wide range of administrative duties to support the reception team and the Assistant Principal.
• Handle telephone and face-to-face enquiries with a courteous and professional manner, ensuring smooth front desk operations.

Job description

Switchboard Operator and Receptionist at Joseph Chamberlain Sixth Form College

New

New

• Job Reference # EDV/2026/JCSFC/02792
• Location Belgrave Road, Highgate, Birmingham, West Midlands, B12 9FF
• Contract Type Permanent
• Contract Term Part-Time/Full-Time
• Salary £25,159.00 Annually (FTE)
• Point 5, of the Support Staff for Sixth Form Colleges Salary scales, which is currently £25,159 FTE, and this will be adjusted in line with the term-time contract.
• Closing Date Midday, Fri 30th Oct, 2026
• Start Date As soon as possible
• Positions Available 1
• Interview Date(s) TBC

About this Role

We are looking to recruit a highly organised and enthusiastic Switchboard Operator/ Receptionist to join our Front of House Team. Within this role, you will welcome and deal with visitors, staff and students and provide a wide range of administrative duties to support the reception team and the Assistant Principal. The ideal candidate will have a flexible and friendly manner along with exemplary customer service skills to deal with telephone and face-to-face enquiries in a supportive and professional manner, whilst contributing to the smooth and efficient operation of the reception area.

As this role is varied and fast-paced, you must be able to multitask, have good organisational and communication skills, whilst being able to work flexibly in a friendly and professional manner to demonstrate exemplary customer service skills. You will also have the confidence and ability to engage with visitors and students.

If successful, you would play a vital role in the College, which is graded as 'outstanding' in all categories by Ofsted. Our College excels in providing a broad, inclusive and high-quality education to all of our learners, which has resulted in some of the highest levels of progression to Higher Education in the sector. In 2023, students at Joseph Chamberlain College achieved outstanding exam results.

Our College is situated within easy reach of Birmingham City Centre, in a state-of-the-art building with superbly equipped classrooms and outstanding facilities.

We were featured in the 2019 Parliamentary Review for best practice in further education for the second time and we have been awarded the Teachers' Development Trust (TDT) Silver Award for our comprehensive package of innovative and high impact professional development.

If you are aspirational for all young people and want to play a part in shaping their futures, we would really like to hear from you.

Hours of work:

Full time or part-time, across 5 days a week, term time plus 5 additional days. We may consider part-time working arrangement where this can meet the operational requirements of the role. The role requires regular availability across all five days during term time, with the successful candidate expected to provide coverage for the majority of each working day. Please indicate your preferred working pattern in your application.

Salary

Point 5, of the Support Staff for Sixth Form Colleges Salary scales, which is currently £25,159 FTE, and this will be adjusted in line with the term-time contract.

Closing date:

Friday 30th October 2026 (to arrive no later than 12 noon).

For job details and to apply, please visit

https://www.jcc.ac.uk/about-jcc/jobs/

If you have any queries regarding this role or require support with your application, please contact the HR team via e-mail [email protected] or call 0 121 446 2255.

Previous applicants need not apply.

Safeguarding Statement

We are committed to safeguarding and promoting the welfare of children and expect all staff and volunteers to respect this commitment. The job description fully sets out the safeguarding responsibilities of the post. All roles in the College have contact with children, and as such anyone that is employed by the College is considered to be engaged in regulated activities. Our roles are therefore exempt from the Rehabilitation of Offenders Act 1974. It is an offence to apply for this role if you are barred from engaging in regulated activity relevant to children. The successful applicant will be required to undertake an enhanced disclosure via the Disclosure and Barring Service. Joseph Chamberlain Sixth Form College is an equal opportunity employer. We welcome applications from all sections of the community.

#s1-Gen

We are looking to recruit a highly organised and enthusiastic Switchboard Operator/ Receptionist to join our Front of House Team. Within this role, you will welcome and deal with visitors, staff and students and provide a wide range of administrative duties to support the reception team and the Assistant Principal.

As this role is varied and fast-paced, you must be able to multitask, have good organisational and communication skills, whilst being able to work flexibly in a friendly and professional manner to demonstrate exemplary customer service skills. You will also have the confidence and ability to engage with visitors and students.

If successful, you would play a vital role in the College, which is graded as 'outstanding' in all categories by Ofsted. Our College excels in providing a broad, inclusive and high-quality education to all of our learners, which has resulted in some of the highest levels of progression to Higher Education in the sector. In 2023, students at Joseph Chamberlain College achieved outstanding exam results.

Our College is situated within easy reach of Birmingham City Centre, in a state-of-the-art building with superbly equipped classrooms and outstanding facilities.

We were featured in the 2019 Parliamentary Review for best practice in further education for the second time and we have been awarded the Teachers' Development Trust (TDT) Silver Award for our comprehensive package of innovative and high impact professional development.

If you are aspirational for all young people and want to play a part in shaping their futures, we would really like to hear from you.

Hours of work: Full time or part-time, across 5 days a week, term time plus 5 additional days. We may consider part-time working arrangement where this can meet the operational requirements of the role. The role requires regular availability across all five days during term time, with the successful candidate expected to provide coverage for the majority of each working day. Please indicate your preferred working pattern in your application.

Salary: Point 5, of the Support Staff for Sixth Form Colleges Salary scales, which is currently £25,159 FTE, and this will be adjusted in line with the term-time contract.