Switchboard Operator

Canon Business Process Services, Inc.; Portsmouth; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking a dedicated Switchboard Operator to manage high call volumes and ensure seamless communication within the organization. This role involves answering calls, directing them to the right department, and providing excellent customer service. The ideal candidate will possess strong communication and organizational skills, ensuring that all inquiries are handled efficiently. Join a company that values its employees and offers comprehensive training, competitive pay, and a positive work environment. If you thrive in a dynamic setting and enjoy helping others, this opportunity is perfect for you.

Benefits

Competitive pay

Employee discounts

Comprehensive training programs

Qualifications

• 1 year of experience in a similar role.
• Proficient in Microsoft Word and Excel.

Responsibilities

• Answer and route all incoming calls to appropriate departments.
• Maintain up-to-date information and assist visitors.

Skills

Microsoft Word

Microsoft Excel

Customer Service

Communication Skills

Organizational Skills

Time Management

Typing Speed (35 wpm)

Education

High School Diploma or Equivalent

Job description

Overview

The Switchboard Operator handles a high volume of callers for an assigned site, answering the line and connecting the caller to the correct person or department.

Responsibilities

• Answer all the calls that come through to the main line of the company, and ensure that all the calls are routed to the appropriate department or person
• Listen to the caller’s request and either solve the query or direct the call to the concerned department
• Must know which staff are in which department and who is in charge of what function
• Must maintain up-to-date information of the current happenings in the company
• Update and maintain pertinent business information via computer or department files
• Other duties may involve greeting visitors, making them comfortable, receiving the mail of the organization, handling some business communication, arranging meetings with clients and other workplace communication

Qualifications

• High school diploma or the equivalent
• 1 year of experience
• Proficient in Microsoft Word and Excel
• Excellent customer service skills, professional attitude & appearance
• Good written and oral communication skills
• Strong organizational, record keeping & time management skills
• Ability to type 35 wpm
• Availability to work overtime/varied hours when required

PHYSICAL DEMANDS

Intermittent physical activity including bending, reaching and prolonged periods of sitting or standing

What We Offer:

Competitive pay & benefits!

Comprehensive training and development programs that prepare employees to advance from within.

A company focused on creating a positive work and client environment.

Employee discounts on entertainment, products, and services nationwide!

Come Join Our Team!