Switchboard Operator

Medirest; Guildford; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Travel discounts

Cinema discounts

Pension scheme

Wellness programs

Career development

Job summary

Medirest, part of Compass Group UK & I, operates a hospital switchboard providing essential reception and information services. The role involves routing calls and emails, updating information, and maintaining accurate incident logs while upholding confidentiality.

You will work in a healthcare setting, interacting with staff and patients, and contribute to a high standard of patient care. Knowledge of Microsoft Office is required, with a focus on accuracy and discretion.

Qualifications

• Previous experience in this role/similar position is essential
• Excellent telephone manner, with the ability to communicate effectively and maintain a high level of confidentiality
• Ability to record accurate times and dates of all untoward incidents and complaints requiring Switchboard involvement
• Exceptional organisation skills with the ability to prioritise to meet deadlines
• Intermediate knowledge of Microsoft systems to include Word, Excel, PowerPoint, Outlook and the Internet
• Able to work under pressure, individually and as part of a team with a flexible approach to meet the needs of the business
• Confident working in a hospital environment and aware at times you will come in contact with patients that are particularly unwell or showing signs of distress
• This position is subject to a Disclosure & Barring Service check; costs met by the employer.

Responsibilities

• Sort and dispatch calls and emails to the relevant department accurately within a timely manner
• Update and amend information when changes occur
• Record accurate times and dates of all untoward incidents and complaints requiring Switchboard involvement
• Resolve stakeholder queries competently and enthusiastically to represent the organisation professionally
• Maintain a high standard of accuracy and confidentiality in all communications
• Support the switchboard and wider team as required to ensure smooth hospital operations

Skills

Telephone etiquette

Communication skills

Organisational skills

Teamwork

Discretion and confidentiality

Attention to detail

Tools

Word

Excel

PowerPoint

Outlook

Internet

Job description

We're currently recruiting a dedicated Switchboard Operator to help ensure the smooth running of the operations in Healthcare., Sort and dispatch calls and e-mails to the relevant department accurately within a timely manner

Update and amend information when changes occur

Ability to record accurate times and dates of all untoward incidents and complaints requiring Switchboard involvement.

Resolve stakeholder queries competently and enthusiastically to represent our organisation in a professional light

Previous experience in this role/similar position is essential

Excellent telephone manner, with the ability to communicate effectively and maintain a high level of confidentiality

Exceptional organisation skills with the ability to prioritise to meet deadlines.

Intermediate knowledge of Microsoft systems to include Word, Excel, PowerPoint, Outlook and the Internet

Able to work under pressure, individually and as part of a team with a flexible approach to meet the needs of the business.

Confident working in a hospital environment and aware at times you will come in contact with patients that are particularly unwell or showing signs of distress.

This position is subject to a Disclosure & Barring Service check; costs met by the employer.

Part of Compass Group UK&I, Medirest is the specialist healthcare operating company of Compass Group UK & Ireland, providing a full range of hotel services, including staff, patient and visitor catering, domestics, portering, security and reception, at over 130 NHS Trusts and private hospitals.

As a Switchboard Operator, you will use your skills to maintain a high standard of quality work. In return, you will have the chance to progress your career with a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate.

We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:

• Exclusive travel discounts with TUI, Expedia, Booking.com and many more
• Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
• Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
• Up to 44% off cinema tickets to enjoy your favourite blockbuster
• Regular emails filled with the best discounts and savings available
• Receive cash rewards every time you spend and use them on a wide range of brands
• Un-wind with us with free wellness, mindfulness and exercise classes
• You can share all discounts and offers with your friends and families
• Contributory pension scheme
• Grow your career with our Career Pathways and MyLearning programmes

Could you bring your spark to Healthcare? Here's what you need to know before applying