Switchboard Call Handler

Betsi Cadwaladr University Health Board; Wrexham; On-site; GBP 21,000 - 23,000; Full time

Job summary

Betsi Cadwaladr University Health Board is recruiting for a Staff Band 2 Call Handler/Switchboard Operator at Wrexham Maelor Hospital. The role covers Nights and Days, and the ability to speak Welsh is essential for this post.

You will be responsible for paging, routing calls, handling emergencies, and assisting clinical and non-clinical staff while delivering courteous service in a busy hospital environment.

Qualifications

• Welsh language essential as per job overview.
• Meets essential criteria per job description/person specification.

Responsibilities

• Bleep long range pagers, routing calls to departments as requested.
• Carry out emergency procedures and maintain records.
• Replace batteries for internal paging receivers and instruct users on correct usage.

Job description

Job Overview

The ability to speak Welsh is essential for this post. The Informatics Department has an opportunity for Staff Band 2 Call Handler/Switchboard Operators covering Nights and Days at Wrexham Maelor Hospital.

Main duties of the job

• Bleep long range pagers, giving numeric and verbal information, awaiting response and putting caller through to department as requested, if no response, monitor situation and take appropriate action.
• Carry out the various emergency procedures for cardiac arrest, fire, major incident, personal attack etc. and maintain records in accordance with standing instructions/operational procedures.
• Replace batteries for internal paging receivers, arrange a replacement pager if faulty and provide instructions to bleep holders on correct usage.

Working for our organisation

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme.

Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Qualifications

Essential criteria

• Meets all essential criteria as per attached job description/person specification

Desirable criteria

• Meets all desirable criteria as per attached job description/person specification