Swap Out Controller

TN United Kingdom; Pontyclun; On-site; GBP 60,000 - 80,000; Full time

Job summary

An innovative company in Pontyclun is seeking a dedicated Swap Out Controller to facilitate the transition of home care devices from analogue to digital. This full-time, temporary role emphasizes exceptional customer service and technical support, ensuring devices are correctly installed and configured. You'll play a crucial part in enhancing customer experiences while working closely with the technical team to guarantee smooth operations. If you're passionate about technology and customer care, this is the perfect opportunity to make a significant impact.

Qualifications

• Experience in customer service and technical support.
• Ability to troubleshoot and resolve technical issues.

Responsibilities

• Coordinate the swap out of home care devices from analogue to digital.
• Provide excellent customer service during the transition process.

Skills

Customer Service

Troubleshooting

Communication

Record Keeping

Job description

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Swap Out Controller needed in Pontyclun Paying £12.84 per hr Ref 1509220

Full time on a temporary basis

Key Responsibilities:

• Coordinate and execute the swap out of home care devices from analogue to digital.
• Provide excellent customer service and support during the transition process.
• Ensure all devices are installed and configured correctly.
• Troubleshoot and resolve any issues that arise during the swap out process.
• Maintain accurate records of device changes and customer interactions.
• Communicate effectively with customers to explain the benefits of digital devices.
• Work closely with the technical team to ensure smooth operations.
• Follow all health and safety guidelines and procedures.